We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Easy to arrange, collection swift, polite courier.
26/05/20 by ClaireP
This company is brilliant unless you try to contact them. You will soon find out why they dont give out a telephone company. They will take your money so quickly but god help you if there is a problem. I had a parcel to be delivered to the NHS, driver never turned up. Then said he did but there was no one there. Despite looking through CCTV and someone being in from 7.30 until 7pm The driver lied and the call centre operators do not want to know
26/05/20 by Michael Bell
Dear Parcel Monkey I do not know where the mistake happened. But I got taxed from the Swiss boarder for sending personal items from UK to my home in Switzerland. On the proforma invoice there was clearly written "Personal Effects" but they charged me taxes higher than the parcel costs. Happy to hear back from you what I could do with that problem.. Mario
26/05/20 by Mario
Fairly easy yo use although it did take a while to sort out
26/05/20 by Mrs Jacquie lYNCH
I am impressed
26/05/20 by Customer
Parcel still hasnt been collected
26/05/20 by John Carpenter
Fast and efficient service and easy too use .
26/05/20 by Mrs Williams
With reference to an overseas shipment. We paid to have the goods delivered to our customer. It all started with them insisting to have a copy of our passport. Funny that as we send international parcels out almost daily and have never been asked for this. Eventually get that sorted. Fine. We then get an email to say our parcel has been returned. When asking for a reason I had to ask 3 times before getting an answer which was it contained a prohibited item I then had to ask for specifics. They then said it contained a battery. The laughable bit... containing a battery in a regulator used for welding... basically a brass body with a rubber seal and a spring. Needless to say there is certainly no batteries used. There has never been and never will be. So, we paid £255.69 to ship it. Plus the return fees £45.59 for what? For someone to decide that our products contain batteries and to not even confirm with us that they do!?!? It was our first order with Parcel Monkey and after speaking with Zak on chat they are not prepared to do anything to show goodwill. A wrongly returned item and they are standing by the decision... I will be speaking to the OFT and following the matter up. Simply not acceptable.
26/05/20 by Graham Ryan Hill
Great service, good price, whats not to like?
26/05/20 by Iain
Reasonable service. Got the job done. I would use again.
26/05/20 by Customer
Its nice to know that some, like the guys and gals at parcel monkey, take the current climate as a challenge to achieve what they promise. So many at the moment are using covid-19 as an excuse for poor delivery times, collection times, etc. Well done to all of you, I know who Ill be speaking to if I need to send anything again! It arrived next day as stated.
26/05/20 by Customer
Competitive price and great service
26/05/20 by Miss Howell
Collected next day as promised and arrived in NZ within a matter of days to customs. And at this time of Covid - Excellent service thank you
26/05/20 by Helen
Perfect thank you
26/05/20 by Sy
Great price comparison site. Excellent customer service - speedy efficient response to queries. Highly recommend
26/05/20 by Marilyn
very good service and delivery process. The tracking details were very helpful to understand progress. Will use again.
26/05/20 by AlanC
Excellent service impressed with the service
Thank you
26/05/20 by michelle mccance
Terrible! No facility to speak to someone and the online e- tickets men’s that the person answering your query takes no responsibility. 1 month on and my parcel hasn’t been delivered, yet it is scanned everyday at the depot. Because the parcel is being scanned, parcel monkey won’t allow me to claim for a lost parcel, even though it hasn’t left the local depot for over 3 weeks!! Terrible customer service. They don’t care
26/05/20 by SMITH
I have a tracking no but I cant see my parcel anywhere since it left on the 20th of May.. The site is not updated, I have no idea where they are, I am pressed for time as I am returning goods and only have a couple of days left to get there or else they will come back.. this is bad service!
26/05/20 by Gabriel Constantin
Speedy delivery
26/05/20 by Customer
Had communication throughout but still not received parcel so I cannot comment fully.
26/05/20 by Customer
Absolutely amazing service from start to finish!!!! Thanks so much
26/05/20 by spencer
Really easy to use and great value
26/05/20 by Customer
Easy to use service from Parcel Monkey. The courier service I chose was as described and delivered from UK to France in the exact time estimated (3 days), even with Covid 19 restrictions
25/05/20 by Askew Sarah
Very pleased with this service and would use again.
25/05/20 by Customer
Excellent and flawless service, at a better price than one will ever get directly from the couriers. I will definitely recommend you.
25/05/20 by Seth
Top way to do a parcel so simple find the cheapest and them print label and post simple
25/05/20 by Steve Gill
Excellent service
extremely satisfied
25/05/20 by Customer
Parcel monkey were brilliant - sadly let down by their courier ...UPS (Croydon). Parcel monkey did a great job nagging UPS but seemed pretty ineffective Got there in the end
25/05/20 by Simon
Very good service and on time!
25/05/20 by Customer
I used this service for the 1st time. Paid £40 for a collection of a parcel 4 days ago, and it has been shown as at hub for four days. I was expecting next day delivery. Up until now I have not received any correspondence from parcel monkey or parcelforce its really bad.
25/05/20 by Natalie Renford
Used quite a few times now but on the last occasion the parcels werent collected and I had to rebook collection. Just a bit annoying when you paid for next day because it was important. However, service is normally good, just may not use the same service.
25/05/20 by Sparrow Automotive Limited
Very good, keep up the good work.
25/05/20 by paul upex
Easy to use ....and painless. No problems.
25/05/20 by GDD
Parcel due Fri 22/5. Now 1500 on Monday 25/5. No replies to messages. No replies on chat room. No tracking details on my parcel. No help. No information. No service to speak of. VERY disappointed and frustrated.
25/05/20 by Zeke Neville
I was delighted with the speed and quality of your services. I would not hesitate to use you again and would certainly recommend you to my friends and anyone that needs a quality service.
25/05/20 by Philip
Picked up as promised , delivered quickly . Excellent service all made very easy .
25/05/20 by robin
Amazing first experience with Parcel Monkey. Delivered overseas quickly and with care. Thank you so much!
25/05/20 by Melissa
The service was excellent and very reasonable
25/05/20 by Kay Johnson
Good service quick and very convenient
25/05/20 by Angela
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