We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,492 reviews.
Easy to use, great rates, tracked every step of the way, delivered on time. Great service will definitely keep using and highly recommend... x
02/03/20 by Lisa
Easy to use, excellent prices. Use all the time.
02/03/20 by David Heriot
Excelent price, fast service, never failed.
02/03/20 by Jeremy Fowell
Delivered on time and at quoted price
02/03/20 by Customer
Parcel arrived from north of Scotland to Luton within 56 hours.
02/03/20 by Customer
Very good service as usual, only issue being number of letters/digits than can be used when inputing delivery/collection addresses, very restricted, leaves you having to abreviate a lot of addresses.
02/03/20 by Jonathon Bunting
Been using parcel monkey for a while now , but recently sent a parcel to France and used there insurance to cover the full amount , it was via my hermes and the tracking stopped after a few days , they informed me it had been delivered but had no way of proving it , my hermes still shows as in transit , tried to claim via there insurance but guess what , its a con and they offered my £9 back for the £130 i had lost , no direct contact , slow customer services avoid like the plague
02/03/20 by Petterjunior
Simple to use, reliable, great value, good customer service
02/03/20 by Customer David
great service A***
02/03/20 by E Crawley
Good, quick delivery
02/03/20 by Customer
Everything was smooth
02/03/20 by Alex
Great experience. Parcel collected and delivery quickly
02/03/20 by Customer
I had parcel lost in transit. Ive contacted more than 10 times Parcel Monkey for compensation, anytime they said will contact me via email, but never happened. Ive lost the item, money for delivery, money back to unhappy customer. BEWARE, YOUD NEVER SEE COMPENSATION FROM PARCEL MONKEY. Better pay few quids more and send parcel by serious courier and carrier. Do not use jokers like Parcel Monkey. Thats why theyre called Monkey PM7262994 because you asked for it, but youd never sort this out.
02/03/20 by djextreme77
Excellent service
01/03/20 by Customer
Great service arrived on time
01/03/20 by Ian Michael
If it wasnt for Parcel Monkey, Id be paying Royal Mail/Parcel Forces extortionate delivery charges.
01/03/20 by Mike
Completely messed me around with 5 packages I sent, WITH insurance.. so far, packages damaged, couriers are incompetent, clients are now demanding their money back, and Im left with damaged goods at the wrong clients houses.. Parcelmonekys tactic is to ask more and more questions, make things really difficult and ultimately either find a reason not to pay me, or for me to give up. My clients have issued eBay requests for a full refund (understandable!), and Ill end up over £150 out of pocket as the goods are all damaged... Parcelmonkey - dishonest and shady brokers... please avoid these monkeys!
01/03/20 by Chris Thomas
Awesome , quick an easy ! Will definitely use again in the future
01/03/20 by Simon Humphreys
Good value. Reliable delivery. Easy drop off.
01/03/20 by CHRIS
Best service.your employees are very polite and professionals.
01/03/20 by Maliha
Absolutely rubbish when something goes wrong. Cant speak to a person and they dont return email
01/03/20 by Customer
Recommend service
01/03/20 by Kayleigh Sumner
Delivery from UK to South of France in 3 days - cant fault it
01/03/20 by Paul Furner
excellent service
01/03/20 by B.MILLS
I always use parcel monkey, my local post office charge £13.50 and above for the parcels I send via parcel monkey at £7.27.always collected promptly and delivered quickly 10/10
01/03/20 by Mr Steven Skinner
Great service. Easy to drop off. Arrived on time.
01/03/20 by Customer
Really speedy service to Hong Kong
01/03/20 by Jane
easy to use web site
01/03/20 by ANDREW
When it works it’s great- but they have ZERO meaningful customer support. A consignment has been lost and for 9 days I get call centre staff telling me they’ve “messaged the courier company” and that I should “just wait” - it’s abundantly clear they have no actual customer support systems in place.
01/03/20 by Thomas
Excellent service, delivered when they said they would.
01/03/20 by Marjorie
My parcel to Sweden usually goes via Sweden however this time it went via Denmark. I have no idea why and it was difficult to track and arrived later as a result. Will send again, but if experience is repeated I will try another provider. Otherwise a good service which I have used several times very successfully.
01/03/20 by Florence
So easy to use, simple instructions and tracking information. The package arrived as planned and the whole process was excellent. I will definitely use this service agains.
01/03/20 by Mrs Jill Harkin
good service well done
01/03/20 by MARTIN HEMINGWAY
Very good - would use again
01/03/20 by Customer
Excellent thank you
01/03/20 by Anthony cahill
Picked up on time..Delivered on time...Fair price, would use again
01/03/20 by Valerie Murtagh
Everything worked perfectly and value for money is unbeatable.
01/03/20 by David Edwards
fast reliable service kept update of parcel delivery well impressed
01/03/20 by Mr & Mrs P Pullen
Highly recommend Parcel Monkey.
01/03/20 by CustomerJanice March
Greatest cool amazing
01/03/20 by Customer dl
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