We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,492 reviews.
After waiting several weeks without notification for my parcel to be delivered overseas, the item was returned without my asking. Seeing as Parcel Monkey had now failed in its duty to deliver my parcel, I demanded a refund. Several unhelpful faceless customer "service" people then told me that, unbelievably, the customer would have to pay for their mistakes and no refund was given. Simply awful customer service which earns this company the rightful bad reputation like so many in the delivery industry nowadays.
04/03/20 by Alex Lamb
good thank you
04/03/20 by Mrs Chapman
Very good service, £3 cheaper than regular routes and just as good
04/03/20 by John Joyce
Easy to navigate site. Quick easy way to send my parcels abroad.
04/03/20 by Lulu C
Picked up on time, delivered quickly and on time, just what was needed and promised. Easy website to organise everything.
04/03/20 by Customer
Good experience from booking the parcel in to delivery. Thank you!
04/03/20 by Annie
The procedure all went as expected. I had good communication with operatives who advised me of the current situation and gave me receipts etc. I was able to track the delivery easily and got confirmation that my parcel was delivered as expected next day.
Job well done. Thank you.
04/03/20 by Mike Crook
Excellent! Website very intuitive to use
03/03/20 by Bo
Really easy to use, very reliable, the parcel was delivered on time and in good condition, I can’t fault Parcel Monkey and wouldn’t hesitate to recommend them.
03/03/20 by Mr Wright
Good service
03/03/20 by Damian
Great service and bug quality will recommend it and will use it again. Although it took longer than 3 days as it was 5 days.
03/03/20 by AURELIA
Very good service
03/03/20 by Mr Nigel Ruff
Excellent service
03/03/20 by Customer
All aspects as advertised. Very good service
03/03/20 by Roy Noble
I send a lot of crated art overseas and UK and only use Parcel Monkey, they are professional, competitive and really helpful. I’ve tried all the rest, these guys are the best at what they do all round.
03/03/20 by Helen
If it was possible I would like to rate parcel monky with less than 1 star, perhaps 0.5stars would be accurate. In brief. We sent four parcels with items like childrens clothing, childrens toys (no batteries), a few bars of chocolate and a glass cup to Australia. Nothing exciting. Parcel money told us ou shipment had been returnedas an item "contravening the terms and conditoons of their service". I asked which items and they wouldnt tell me. I asked for their policy on returns, they ignored that too. I asked if all the parcels were being returned or just some, they said only 1 would be returned and the rest sent as requested... but then they returned all four. They also kept all the money I paid for shipping, and charged extra money to process the return. Id also like to mention that before you can lodge an otem with them you have to type in a list of the items contents. Hence parcelmonkey could warn you in advance if a parcel will be unable to be shipped, but instead have chosen to not do that and keep your now forfeited funds.
03/03/20 by William
straightforward and parcel delivered
03/03/20 by MR. Stephen Harrison
Cant fault the service. Got the cheapest price and delivered on time. Will use again
03/03/20 by Neil
Superb job with fast delivery and product intact
03/03/20 by wayne barnes
AWFUL ABSOLUTELY AWFUL
03/03/20 by Customer
Slightly disappointed that the parcel arrived a day later than expected, but overall a very good service.
03/03/20 by Stephen Calveley
Your carrier used was absolutely disgusting on ALL occasions and kept on messing with the actual pickup! How dare you people charge me extra when I know for a FACT that the weight given was the correct weight and not what Courier sucked out of their fingers. Who gave you permission to hold my credit card details on your record? I will now cancel it AGAIN!! You had no right!!
03/03/20 by Mrs M
WE weighed our parcel at 1kg they then applied an excess charge after delivery saying it was 2.5kg. Impossible!
03/03/20 by Customer
Delivered in good time, very competitive prices
03/03/20 by Customer
The price is good and the services is quick. Everything went smoothly.
03/03/20 by Ching Li
Drop off was great and the parcel arrived in spain quickly. However the delivery driver did not leave any card so it was impossible to organise anything. Parcelmonkey responded quickly to my request for help but the information was pretty unhelpful. The phone number didnt work for the local courier company and they didnt answer the email I sent. I found their website online and just drove the 30 miles to their distribution centre onspec. There was my parcel.
03/03/20 by Customer
Very easy to use and the team is helpful to make amendments when needed. I have used this service many times for worldwide shipments and will continue to use.
03/03/20 by O.B
No problem and lot cheaper
03/03/20 by Stephen Titterton
Very good price and delivered as promised
03/03/20 by Mr Hampton
I use Parcel Monkey for years now, its easy and quick and mostly reliable. The customer service is good, too, helpful and quickly problem solved by emails.
03/03/20 by Customer
I paid for the parcel to be delivered the next day by 10:30. It was not delivered until the day after. I was told they would investigate and get back to me. Im still waiting.
03/03/20 by V. B.
Great service and reliable
03/03/20 by Customer
As good as always
03/03/20 by Customer
Stop lying regarding postage refund issued for PM7262994. You never did that. You never issued refund shipping cost or claim for parcel with item delivered damaged. Also stop liyng I didnt contact you within specified time, because I did it several times by your website chat, and the agents all the time said that theyll come back to me by email, they never did, NEVER. Ive ended up with unhappy customer, item damaged, shipping cost lost, money refunded to buyer, negative feedback left by buyer due the parcel delivered damaged. Stop lying. GUYS, AVOID PARCEL MONKEY. THEYLL NEVER ISSUE COMPENSATION FOR ITEM DELIVERED DAMAGED, THEYLL NEVER ISSUE REFUND FOR SHIPPING COST DIE THE ITEM DELIVERED DAMAGED.
03/03/20 by djextreme77
When your parcel is delivered in one piece with no issues life is good. When your parcel gets there trashed by an incompetent carrier then beware because I have not found Parcel Monkey to be particularly helpful . Despite always paying extra insurance I am still unable to claim on a parcel delivered in December I have had to refund the customer and I am seriously out of pocket .
03/03/20 by Brian
Absolutely appalling customer service. I work for a small childrens charity and needed to send two packages of fundraising materials to schools. Both were clearly labelled using the labels supplied by Parcel Monkey. Parcelforce sent them to the wrong addresses and will not redeliver even though it is clearly their fault. Parcel Monkey have not tried to come up with a solution and are an incredibly frustrating and incompetent third party. This has cost us support and funds to support disadvantaged families. DO NOT USE THIS COMPANY!
03/03/20 by Suzanna Waring
Very easy, very quickly and reliable
Many thanks
03/03/20 by Customer
Excellent service- very easy to book, fast, reliable and the most important thing- affordable. Will definitely use again soon. Highly recommended. Thanks!
03/03/20 by Alexandra
Good and fast
03/03/20 by Pascual Carrillo
Arrived on time and not damage to outside of packaging. Polite young man delivered thats all you could ask.
03/03/20 by Searns decorating
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