We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,519 reviews.
Awesome service will always use this service in all future posting thanks
05/09/19 by John d
Always great service and good prices
05/09/19 by Customer
Top quality service!
05/09/19 by Customer
Easy peasy. Had to have some goods collected from our customer to be returned to ourselves. Website simple. Service excellent. Good prices.
05/09/19 by Helen
Easy to use, quick to send labels, happy with the service, sometimes comes out cheaper than others
05/09/19 by sally
excellent service no problems at all
05/09/19 by julia hoskins
Second time user, once again excellent service, turned up as advised and the driver was polite.
05/09/19 by steve pattullo
Excellent service. Parcel was picked up and delivered from Ayrshire to Reading within 24 hours and within the prearranged window in both cases and for a very reasonable price.
05/09/19 by Mr Joseph Mcdermott
Excellent service.
05/09/19 by Mr. Robins
An easy service to use, pleased with the whole process from start to finish. Will definitely use again!
05/09/19 by VKT783
It was easy to get cheap and affordable deal
05/09/19 by Customer
All went as planned. Placed collection details for the next day online as usual and within minutes had received email back giving address label and proforma customs declaration for printout to be attached to parcel. Parcel was uplifted late Tuesday afternoon in very rural area of Ayrshire and delivered to my daughter on the following Monday morning in Melbourne, Absolutely no problem, couldnt have been easier. I have used Parcel Monkey on a number of occasions and will continue to do so.
05/09/19 by Maggie B
Item, sent to Portugal from England, arrived intact despite piercing damage to packaging.
05/09/19 by Christopher Fox
All my parcel arrived intact and in time! Good service!
04/09/19 by Ana
I gave one star because the price is fair. I sent two parcels together at the same time to the same place, collected at the same time. However, only one was delivered to the location. Where is my another parcel? The tracking said ‘Despatched’. Why can’t my two parcels be delivered together? The receiver is not always available to wait for the parcels. It is really annoying and frustrating!
04/09/19 by Akari
Great service
04/09/19 by Cyrenius
Dependable and quick. I am a very happy customer and will recommend in the future
04/09/19 by Duncan - London
Brilliant company no hassle will definitely use them again
04/09/19 by G Read
had bad experiences in the past but on this occasion everything went 100% with zero stress
04/09/19 by AHS Society
Verry very bad service. Returned parcel to me after delivery failure . Did not notify me and then lied and said they had! Refused refund. Disgusting service and no contact numbers only dodgy chat
04/09/19 by M Swan
Great service
04/09/19 by kiran
Excellent service once again .Thank you !
04/09/19 by Scott Anderson
Excellent reliable service
04/09/19 by Michael
Unfortunately the only good thing about this service was that the parcel was collected on time. It now appears to have gone missing and communication between Parcel Monkey, the service provider and myself has been disappointing. The parcel was collected 6 days ago and still no-one seems to know where it is or be able to give me any feedback. Generally the service by Parcel Monkey has been good, but this week, two parcels have gone missing with two different couriers and so I will probably be switching to a different company in the future. Shame.
04/09/19 by Maggie
Very good service and quick to resolve any queries.
04/09/19 by Business Edge Ltd
Within 2 hours of paying for a very competitive quote, my parcel was picked up and delivered well within the time schedule given. As requested, a copy of the signed receipt was sent to me via email. A first class service from Parcel Monkey and ParcelForce.
04/09/19 by Debbie
Astronomical price hike with no notification. l used parcel monkey for business, now l cannot rely on them. They gave no notice of price hike, therefore l could not pass this on to customers. Let down big style. while the excuse was blamed on another company , shame on parcel monkey, as this was not true.
04/09/19 by Donna
Was quoted £150 to send a 8 in 1 cooker, the size of a slow cooker from Scotland to London. Ended up sending it via royal mail for about £9
04/09/19 by Neil
they collected it when said.the person that collected it was very polite and gave me all the info i needed.will use again
04/09/19 by cususan machinstomer
After 9 months of going back and forth with PM they still dont have a clue why they lost my parcel. Was it because of the correct delivery address I provided them with and then asked to confirm it, or the fact they have not communicated the customs duties due on my parcel, or the fact that the parcel cleared customs and was left with the supplier for the maximum hold period without a delivery attempt, or maybe that they just didnt care after they took my money. Which is it Jack or Jessica or James or Jag...?? Any one?? Reached out to Rav the founder of the company to tell him of the insufficient/non-helpful customer service function he got going, but as expected no reply. They did offer me the minimum refund, and I suspect that is what they do irrespective of whos fault it was that resulted in the lost. Nine months they dont even know why the parcel wasnt delivered/returned to the UK and got lost...9 months!!?? Please dont use this circus, cheap but very very inefficient!
04/09/19 by Le Roux
Very efficient and straightforward.
04/09/19 by Customer
I paid for next day collection with DHL (ordered on Tuesday for Wednesday collection) No one turned up. I contacted Parcel Monkey but the only option was to rearrange delivery this was on the Thursday and delivery rearranged for the Friday causing further delays. DHL however didn’t get the memo and turned up twice to collect the parcel once on Thursday and again on the Friday! I won’t use this service again.
04/09/19 by Customer
A fantastic service at an amazing price
04/09/19 by Jimmy Smyth
Fantastic service.
Really reliable.
Collection exactly on time.
Will use again thanks.
03/09/19 by Joanne Kennett
Sent a big package to Austria a week ago and arrived promptly and in a perfect condition.
The service is overall amazing. I will definetly use it again. Many thanks
03/09/19 by Violette
I paid for 48hr parcel force and it 6days
03/09/19 by Customer
They will overcharge your credit card with no reason. BEWARE of thieves and scammers.
03/09/19 by Katy
Great again !!
03/09/19 by Customer
Everything worked smoothly.
03/09/19 by Customer
Very easy website to use.... would recommend the company... cost wise very competitive and use major companies
03/09/19 by Joanne
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