We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,516 reviews.
Very fast and never let me down with parcels even when the parcel was lost in transit they sorted out the problem
Thanks for all
29/09/19 by Customer
Nice and easy
29/09/19 by Sarah Davey
always helps full wen some thing go wrong
29/09/19 by MOTORCYCLE CARRIER
Spot on saved me travelling 212 miles round trip they sent me a pdf print out label but it was getting picked up from wisbeach not from where i was so the chap who parceled it up i told him the numbers to write on it. it got delivered next day brilliant. Thanks
29/09/19 by Rob watson
Easy to book, picked up at time given.
29/09/19 by claire
Easy to use service
29/09/19 by Richard Moody
Very straightforward service to use and cheaper than going direct to a lot of the couriers.
29/09/19 by cliff campbell
Great service.Easy instruction.Afordable fee and quick delivery.Over all super !
28/09/19 by Customer
DOnce again no problems nearly 5.00cheaper than Royal mail.
28/09/19 by Mr henry mooney
Arrived in perfect condition.
28/09/19 by Dorian Stone
Terrible unprofessional. I waited in on the collection day. I put a not on the door saying I was in & to ring loudly. Put a telephone number on it so the driver might phone if he had a problem. I was in the kitchen mainly for the whole time. Th driver put a note through the door to tell me to reschedule collection. Did he ring the bell? unlikely. He was probably trying to keep to some impossible schedule set for him by Parcelforce. or is so badly paid & treated by Parcelforce that he cant be bother ed to do his job properly. Whatever. And it is not cheap to use Parcelforce. I paid over #25 for this package to be collected to go to eh north of England. Shame on Parcelforce.
28/09/19 by VAR HANCOCK
Very pretty and I like it a lot
28/09/19 by Sharon brown
This was our first time with Parcel Monkey and we could not be more pleased. Everything was easy online - labels printed and off to the Post office. The price was little more than half the Parcel Force cost, and it arrived just the same! Well definitely be Monkeying again.
28/09/19 by Rodtheframer
Good price and on time
28/09/19 by Mr Benjamin Davis
Good service
28/09/19 by Mad Mark
Always exelent and price worthy
In all brilliant
Hans
28/09/19 by Customer Hans
Parcelforce driver shows up 3 days late and without the labels. The company truly lives up to its name. Please avoid at any cost.
28/09/19 by Faisal N
Great price, fast service!
28/09/19 by Customer
No problem with the service.. recommended..
28/09/19 by Customer
Fantastic comparison site that I always use, cheapest and very efficient service every time.
Why bother with the rest???
28/09/19 by Karen
Dear Parcel Monkey stop lie please you avoiding pay compensation and saying my parcel did not adhere to our packaging guidelines. I did attached all pictures with very strong box used for it and every single part was wrapped many times with bubble wrap so please stop lie because my parcel was perfectly adhere to your packaging guidelines! I did pay fees to cover my package up to £500 and is hard even for you pay £100 for damaged parts? Because of this incident and your incompetence you loose valuated costumer and hopefully my feedback will be read by others and they choice someone more trusted that ParcelMonkeys!
28/09/19 by Artur Kowal
Fast and reliable . Really pleased
28/09/19 by Customer
Posted item via parcel monkey to go with parcel force 24. Took over 48hours to arrive, disappointing.
27/09/19 by Jb
Amazing!!! Now that I know about you, I’ll never queue at a post office ever again!!!
27/09/19 by Jacqui Davis
First class service and excellent value.
27/09/19 by Peter
the website was easy to use and my parcel was picked up on the same day, delivered by the deadline. Very happy!
27/09/19 by Anna
Requested a collection for a Thursday any time of day, courier didnt arrive, rearranged for Friday to receive a text stating the courier would arrive between 5.30pm and 6.30pm when my office closes at 5pm on a Friday. Requested an earlier collection from Parcel Monkey to be told collection times are 8am - 6pm despite the fact Id specifically requested the collection on Thursday. Ill take my parcels to the post office in future. How do I get a refund?
27/09/19 by Nick
Easy to use, good selection of delivery options. Quick to receive postage labels. Very happy!
27/09/19 by Amy Prince
Brilliant service - parcel collected within hours of the booking, and took less than 4 days door to door to South Africa.
27/09/19 by Slotracer1
Great service, especially with Parcelforce as the carrier.
27/09/19 by SSL
I have been extremely pleased with the service provided by parcel monkey. I sent a heavy (ish) package to the US. Was quoted £92 by Royal Mail but Parcel Monkey were quoting £42 for the same service (Parcelforce). The parcel was picked up and Friday and delivered to Philadelphia in under a week. All activity was trackable and filling in customs forms was easy thanks to the service provided (PM set the template, you just have to type in what is being sent, the quantity and the price). I will definitely use again.
27/09/19 by Natalie
Very good and straight forward service
27/09/19 by M Smith
My parcel did not get picked up and I’m struggling to get my refund right now.
27/09/19 by Customer
UK to Perth Australia in 6 days was fantastic delivery time.
26/09/19 by Lesley Singleton
Fantastic product
26/09/19 by john lawson
Long time waiting delivery
26/09/19 by Customer
Excellent service, always great prices! A+++++
26/09/19 by Nikolay Kolev
Requested a 24 hours deliver,, received 4 days later,, when asked about compensation,, got told look at small print,, so don’t bother with 24hours/48
26/09/19 by Customer
fairly simple online process - came around 9am, unfortunately I hadnt put it in a cardboard box because it was a foldable ladder and didnt realise, driver wouldnt take it as it was so I had to package it in cardboard, luckily I had some in the garage. He came back later in the day as he promised to do and all was good
26/09/19 by Dean and thanks for your order
To get from Aberdeen to Madrid in 5 days and the parcel was immaculate, couldnt find fault ,its wonderful
26/09/19 by Heather Edgar
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