We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,518 reviews.
Excellent service, easy to arrange and easy to dispatch. A really good service.
10/09/19 by Mr BOOTH
The recipient has not yet received the parcel I sent under the 48 hour guarantee parcel force. It has been 4 days over the two day wait. I am Absolutely raging about this, as I payed money for this service and didnt even get a explanation as to why or what has happened.
10/09/19 by Nuhfa
although my parcel was collected on the correct date, one week later it still hasnt been delivered, im disappointed as was a birthday gift for my son :(
10/09/19 by Lynn McCullough
Fast hassle free delivery
10/09/19 by Customer
The boxe needs to have loads of tape to aviod opening
10/09/19 by Fábio Oliveira
Last week I used parcel monkey to deliver three parcels from France to the UK. They were collected on Monday 4th September, no tracking information from them until Wednesday. Two parcels were delivered on Thursday but one hasnt been delivered! Ive sent endless messages to parcel monkey; no phone number available, messaging only! Not had a response from them since Friday 6th September when I informed them that DPD had informed me my parcel is missing. Its Tuesday 10th September and still no response from parcel monkey.
10/09/19 by Iris Brown
First class service as always,couldnt do it any better.
10/09/19 by Customer Nice old cases.
Fab service made finding a courier syress free and gave me all the options and prices there and then. Would use again and recommend.
10/09/19 by Customer
You did brilliantly!
09/09/19 by Customer
Excellent service!
09/09/19 by Customer
A great service. Good pricing . Promt pick up and fast delivery to Luxembourg. Easy tracking.
09/09/19 by Maria
Parcel received within 36 hours.
09/09/19 by Archer
Everything picked up and delivered as planned. Easy website to use
09/09/19 by David Baker
Parcel arrived well within timescale, so very happy. ????
09/09/19 by Customer J
Terrible service. My package has been stuck in the international sorting centre since August 29th. When I followed the link for assistance it took me to Parcelforce who responded that I would have to raise the issue with Parcelmonkey. I will never use this service again.
09/09/19 by Erik Lundbom
I like ur service for transportation.
09/09/19 by Km praveen kumar
Fantastic service, having used Parcel Monkey six times now,boxes have all been collected on time and arrived on time, in perfect condition,destination Italy,France and Germany
09/09/19 by Thomas McKenna Customer
Parcel arrived on time, great service, I ve used many times an I will use it again.
09/09/19 by Customer
DIDNT COLLECT FOR A WEEK TEARING MY HAIR OUT THEN LOST THE PARCEL WORST EVER COMPANY AND ABSOLUTELY NO CUSTOMER SERVICE WORST COMPANY I HAVE EVER DEALT WITH BY FAR!!!
09/09/19 by Stephanie Dickinson
Excellent service
09/09/19 by AW
best rates & good service
09/09/19 by Hom
Sometimes ,courier doesnt turn up and have to re book ,most of the time the service is good and reliable.
09/09/19 by Customer
Easy to set up and drop off with Parcel Force. The only downside is that they are yet to implement QR code scanning so I still need to find a printer. Other than that BingO!
09/09/19 by Gray
Absolutely flawless.
09/09/19 by Customer
Excellent service and advice
09/09/19 by Customer
Another parcel delivered when promised! Thank you.
09/09/19 by Jim Cunliffe
Easy to book, easy to use, fair price
09/09/19 by Tanja
Ok when things are going right, but not much help when things go wrong
09/09/19 by S Ellis
One parcel Ironing board paid for return using Parcelforce and passed over the counter to a lady jumped from a weight of 5.8 kg to 21kg and extra charge of £52.60. No one at Parcelforce will deal with the invoice and Parcel Monkey ignores all correspondence. Very dubious customer service and complaint resolution
09/09/19 by Robin
Very disappointed. The parcel was collected late and delivered 5 days late, causing a great deal of stress and work for us. ParcelMonkey were no assistance at all during this and we had to liaise directly with the courier - who were even worse to deal with. Shockingly bad service and no refund due to terms and conditions. We will not use ParcelMonkey again. They are a booking service and yet wash their hands of it when there is an issue.
09/09/19 by Matt
COURIER NEVER PICKED UP. ABSOLUTE RUBBISH LAST TIME I USE PARCEL MONKEY
09/09/19 by Ta
Under 48 hours Yorkshire to France. Brilliant service thanks
09/09/19 by James Wilson
Super fast in 3 days UK- Deutshland
09/09/19 by Customer
First class as always. Will use again.
Thank you
09/09/19 by Trudie
Parcel picked up and delivered ! exactly as required..well done guys ! would recommend without hesitation !
08/09/19 by alex Duffy
collected in time-frame , delivered in time-frame , excellent price and service
08/09/19 by C Bergamaschi
Very efficient
08/09/19 by Customer
Great service, parcel arrived on time and in one peace.
Thanks
08/09/19 by William Chalmers
Efficient good price and parcel arrived on time in good condition
08/09/19 by Customer
Much cheaper than the post office, downloaded all necessary paperwork online, dropped off at my local post office and it was delivered to my daughter in Dubai 2 days later. Fantastic
08/09/19 by Mrs Burton
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