We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,518 reviews.
Good service great prices
22/09/19 by Customer
No problems on collection or delivery, good communication
22/09/19 by Customer
No fuss easy pricing and postage of parcel.
22/09/19 by Mick
the parcel was dropped at the post office and from there it was handled in a very professional manner.All the updates & tracking ware accurate and was delivered in the announced time frame. Very good service,will book again.
22/09/19 by Eduardo Teixeira
Great thank you
22/09/19 by Mrs Eames
Great services will carry on using ????????
22/09/19 by matthew savidge
I had 3 times send a parcel and there was always problem and parcel came damaged to
22/09/19 by Dana romanova
The same service as parcel force but around £3.50 cheaper.
22/09/19 by Steve
This is my first time using the company and I am very pleased. Honesty and speed.
22/09/19 by Milen Stefanov
Parcel monkey UK is an excellence service, just 3 days from uk to mainland Spain, sending a greeting card by mail usually takes longer. I am very impressed and will certainly use this company again. Thank you.
22/09/19 by Helen Martin.
I had difficulty booking but that was a password problem. Communication was good but the item was damaged on receipt. This was due really to senders packaging being inadequate. Also, the box was soaked in oil due to item not being sealed properly. The courier just dumped it in my porch and cleared off. I thought I was supposed to examine and sign.
21/09/19 by Colin Atkinson
Very poor services never deliver my parcel no one resolved the problems no one knows how to deal with customers
21/09/19 by Rashed Shamsi
My parcel has been delayed for 6 days now and stil not delivered.
21/09/19 by Customer
so far so good , great service
21/09/19 by Gary Kirby
Sent few parcels through there site, gives you choice , really good service
21/09/19 by angela giblin
A great way to send parcels so quick and convenient
21/09/19 by Omagh PWA
Cheap prices however despite measuring and weighing accurately yet again sent an email stating volumetric measures and that my parcel is now over a kg heavier than it actually is and take money from my card
21/09/19 by TAYLOR
Bravo my friends.Parcel collected monday from northern ireland and delivered friday in Romania.That is a good speed performance
21/09/19 by Carmen
Zero stars !!! I ordered part and collection never come , send 5 mails no answers !!! Only thing is go to bank and report them as a fraud !!! Otherwise you won’t get your money back !!!! This page should be reported !!!!
21/09/19 by Ania Gie
How did the approximately 95cm x 95cm x 30cm 22kg parcel we sent to Amazon Returns in Scotland become a 33 x 18 x 38cm 69kg parcel in transit costing £53+. Amazon have refunded this amount to us because of the difficulty in contacting Parcel Monkey or there carrier. Obviously the wrong parcel was checked or someone will get the wrong delivery. The carriers driver carried this supposedly 11 stone parcel to his van unaided.
21/09/19 by len harper
The one-way delivery went exactly as planned. A bicycle wheel is difficult to pack but I did find that making the box a few cm smaller saved a lot of money. Not sure if the website could offer guidance on size/weight pricepoints.
21/09/19 by James Greig
3days late beening deliver keep being redirected not very good
21/09/19 by Customerpverschueren
Great service
20/09/19 by Pete
Best price fast delivery and trakable.
20/09/19 by nniwsa
excellnt service collected on time and delivered on time.
keep up the good work
20/09/19 by Marcia
Scam and fraud company , I stated correct post code in uk RM18 ,they send my parcel to guernsey , After 6 days of chasing them returned the parcel to my address , I asked them for refund or collect and send again they refused to do either, I checked them website again they charge more money to deliver to Guernsey £78.99 , I paid them £16.99 which is the parcel delivered To uk post code be aware customers they charged you for services not done correctly fraud, fraud, i will contact the trade standers and reported it to help other people
20/09/19 by Rashed Shamsi
Cost effective, incredibly prompt efficient service with excellent tracking facility.
20/09/19 by Customer
Awesome and cheap! Very smooth and arrived as expected.
20/09/19 by Essa Moshiri
Excellent service
20/09/19 by Customer
Excellent service. Tracking down system is so good. I always use Monkey Parcel for oversea parcels. Highly recommended.
20/09/19 by S. Sharpe
To begin with, I always buy a Parcel Force option so I dont get the issues that many people have with lost parcels etc. If you buy the cheapest option you will get poor service. Parcel Monkey is not the best by far; Good points: Their prices are quite low. Bad points: The forms to be filled in are abysmal. I am so limited to how much detail I can type in, so many characters are not allowed and addresses have to be shortened because you run out of your allowance of the number of characters. The final straw was them not recognising an email address that I know to be accurate. Also, they dont allow you to save your customers addresses automatically. You have to re-type every address into your address book. Madness.
20/09/19 by John Alldritt
Brilliant this time, but last time it was over 6 months for my parcel to reach its destination. Happy this time
20/09/19 by Maryam
There is little follow on with your appointed couriers that its very difficult to track your items from them.
20/09/19 by Joe BOAHENE
Very easy to use and well priced to send a 12kg parcel to Germany. I would certainly use them again.
20/09/19 by Alun
Fantastic customer service from Parcel Monkey with rates significantly cheaper than I could get going directly to the carriers. Really pleased with the service received so far
20/09/19 by Mike Cronin
Good value for money! Very efficient delivery. No hassles! will use again
20/09/19 by Customer
Good value, very efficient delivery. Would be better if they gave you a more precise time for collection. Otherwise very happy.
20/09/19 by Customer
Used this service a few times now. Really pleased with the prompt and professional service. Always peace of mind that my parcels arrive in South Africa. Well done Parcel Monkey
20/09/19 by Customer Alison Demnis
Was quite sceptical about using Parcel Monkey but I was VERY VERY impressed!! Cheap and easy and fast delivery. Will definitely use again.
19/09/19 by Claire Dyche
All good service
19/09/19 by Customer
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