We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,519 reviews.
2nd time using Parcel Monkey and again great service
09/08/19 by jason freedman
Good all round service
09/08/19 by Ronald Woolhead
Very easy simple process from arranging pickup ,payment and tracking .
09/08/19 by David hyde
very happy with service
09/08/19 by sandra morton
Booked with no problem, collected on time and delivered in perfect time and condition. Would absolutely use again and cannot recommend enough.
09/08/19 by MCCALLUM
By far the best service Ive used, I tried parcelhero and they then tried to scam extra money out of me.
Parcelmonkey have been a godsend with sending parcels and couldnt praise them enough so keep up the good work
09/08/19 by Customer
I have used parcel monkey several times and I have always been very pleased with the service. I recently used them for ten boxes as I was moving house, and they all turned up in one piece! Reasonably priced too. Thanks again!
09/08/19 by Customer
GOOD SERVICE WOULD USE AGAIN
09/08/19 by BOB REED
Much easier to use this service
09/08/19 by Mr k
Great service as always. Door to door service, tracked, signed for and both myself and the recipient kept informed by text.
I have never had a problem using parcel monkey couriers.
08/08/19 by chrislighten
Easily negotiated on line structure for booking parcel pick up. The service was excellent from start to finish
08/08/19 by suze
Collected on time in N.E. Lincolnshire and delivered to France on time. Brilliant.
08/08/19 by John Bone
Great service! Speedy collection and delivery!
Thank you!
08/08/19 by Customer
Absolutely hopeless from start to finish - avoid like the plague. Its often the same price to book direct with the couriers and save yourself the hassle of dealing with this terrible outfit as an incompetent middleman. Booked a pickup late at night but 2 hours inside the window where collection would be the next working day. I completed everything correctly and paid in full but the order status showed "theres a problem, please contact us". No online option to just cancel it and book with someone else. Customer services dont open until 8am so by the time theyd fixed things (and wouldnt tell me what the problem was) the collection was now delayed 24 hours. They refused to give a partial refund for my inconvenience. Was given a 1 hour slot for collection but it didnt happen. Ended up asking for a refund as I object to giving any money to a company that clearly doesnt give two hoots about customer experience.
08/08/19 by Greg Gerrard
Parcel delivered very quickly by Chronopost in France. Driver that collected parcel in UK could speak hardly any English and told the collection point lady that the parcel was not in the system and left without the parcel, after several phone calls thesame driver returned and collected parcel. Spoke to parcel monkey by live chat and was told i would receive an email updating me on the status of parcel. No email received. Not very good.
08/08/19 by Customer
terrible... was supposed to be 24 hour delivery and essential this package was there on time as they were records for a concert.... they were sent on Thursday 1st of august and they still havent been delivered... I called the depot on Saturday when I knew they hadnt been delivered and they apologised... but its now Thursday - a week later and still have not been delivered..!!!
08/08/19 by Jason
Excellent service shipped to France in 3 days
08/08/19 by MD Mazharul Islam
Very good service, very helpful and friendly
08/08/19 by Hisham Abuzant
Great excellent
08/08/19 by Ronan
Good service
08/08/19 by Customer
Easy fill in form, epic fast delivery to Texas
08/08/19 by Mark McGaughey
Better prices than I can get direct. I send parcels sporadically so not enough for a contract but enough its very convenient to have a reliable collection system with all my details saved.
08/08/19 by Ojewellery
I have always found Parcel Monkey UK very good
08/08/19 by CutlerySearch
Never picked parcel up on the Friday even tho the person stayed in from 8.6.30 got a message saying couldn’t pick it up as no one there. Got a message of the guy I’ve arranged collection from on Tuesday saying it’s been collected it’s now Thursday and I have had no email and I still haven’t received my parcel. I’ve sent 3 emails and still not had a reply. Dreadful service would never use again
08/08/19 by paula kirk
Easy drop off, and fairly quick delivery.
08/08/19 by R McColl
It took from 31st July to 7th August to deliver a 24 hr parcel
08/08/19 by Melanie Banfield
Excellent value, £11 to send my parcel against a £26 quote with Royal mail.
No contest.
08/08/19 by Chris Roberts
good service
08/08/19 by Customer
Excellent service, parcel picked in the UK at the time slot given and arrived in Portugal 3 days later.
08/08/19 by Colin Hore
When an international 2 day service is paid for at £27 but the item still hasn’t arrived after 6 working days... At what point do Parcel Monkey take any kind of blame or offer any kind of compensation?! The 2 day service was chosen as the item simply had to arrive within 3 days! It states on the information for the type of delivery service “Your item will be delivered within the international time frame specified” - THIS IS A LIE!!!!! The incredibly unhelpful online chat assistance stated that a claim could only be made AFTER delivery! The fact the item may or may not be eventually delivered is not the point! The point is that the item should arrive within 2 working days! DO NOT USE PARCEL MONKEY FOR DELIVERIES TO FINLAND!!!!!!
08/08/19 by Luke
Great service, quick collection and fast delivery from UK to Germany. Easy labels. Would use again
08/08/19 by STG
very easy use and good price
08/08/19 by jeremy holland
Very nice.
Best price and good service.
08/08/19 by Pavan Avadhuta
I paid £37 for next day collection, waited in my apartment all day, then at 6pm found out someone had supposedly been to another courier (nobody rang my buzzer or called my phone) I’ve tried to contact parcel monkey but no reply, I, then contacted Royal Mail, they replied and said I need to speak to parcel monkey. 1 week later and my parcel is still waiting to be picked up. I’m now out the country, I tried to rearrange delivery online for one weeks time, but it only allows me to book a few days in front.
08/08/19 by Daniel James Davidson
spot on as always, Parcel Monkey once again did exactly what it said on the tiN,
07/08/19 by Porky
Parcel monkey service is good. But the courier used in Sri Lanka is a bogus company. Charged customs duty for an item not chargable. Recipient has paid customs duty almost similar to the currier charge.
07/08/19 by Mr J Mal
Very fast and reliable.
07/08/19 by Customer
Excellent from beginning to end
07/08/19 by Customerval
I paid for a delivery using Parcel Monkey as a Business partner of DPD.When rthe first issues with DPD appeared, I tried finding a way to contact Parcel monkey customer service, but it was impossible as their website just suggests to contact the DPD and there is no other channel. After unnumbered issues, (starting from delivery delay, wrong information on the boxes where, terrible customer service, wrong delivery date, paid for upgrade but it was delivered in weekday, parcels lost for few hours and broken boxes) I asked directly to DPD to have a full refund on the delivery payment which they agreed and apologized, however they couldnt, because the payment was made with Parcel Monkey.I received few days later a form for DPD´s review From Parcel Monkey which I filled and gave me finally the chance to contact customer service. They said that they will request a partial refund for this situation, which is absolutely unacceptable as I provided all the evidence, not only with pictures but emails exchanged with DPD. Since last week they havent replied anymore to my internal messages and documents attached. I want my full money back and a compensation for all this annoying issue and the time spent on phones and emailing to solve this.
07/08/19 by Santiago Quintana Bifolco
Very good service. Thank you
07/08/19 by Mrs CATHERINE MCGARRIGLE
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