We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,518 reviews.
Failed to show up two days straight to collect a parcel for delivery to Ireland. Rescheduled the pick up date with clear instructions that pick-up must be after a certain time in the day ( 2 days wasted already waiting for them to arrive, no communication from them to advise they werent coming). Couldnt guarantee the courier would not show up before the advised time despite being told nobody would be home to hand over the package. Ended up cancelling the order. Very poor service and not very customer focused. Look elsewhere for a reliable courier service.
18/09/19 by Carmel
Great website! Easy to navigate and booking simple!
18/09/19 by sixteen3 Ltd
No one turned up to another courier. I rebooked it 3 times
18/09/19 by Customer
Will never trust nor use this company again. We arranged to collect a parcel from a supplier, they gave us the dimensions and weight and we put it into parcel monkey and booked collection at £18.88. Two weeks later we got a message saying courier had deemed the parcel we entered as 9.6KG as being 10KG and we our card had been charged another £52. If you want ripped off then use parcel monkey. They were quick to take this money from us over a few grams but when they lost a £400 parcel we shipped to Spain a year ago they were in no rush to compensate us. We argued with them that the parcel was fully tracked and THEY lost it. This is basically a joke of a service with hidden charges everywhere, and an attitude that says get lost if, ironically, your parcel gets lost or damaged.
18/09/19 by trade farm
Very seamless and easy process. Packaged dropped off at parcel force 4pm Wednesday and arrived at destination in USA Saturday pm. Really pleased as to how easy it all was
18/09/19 by Customer
Good value, quick and safely delivered.
18/09/19 by Customer
Could not be faulted. Timed pickup was a little late but there was terrible traffic in my area so no fault. Tracking was excellent.
18/09/19 by Philip
Not on time delayed
18/09/19 by LUCKSHI
Easy to use, parcel arrived ahead of schedule. Only thing to improve on would be tracking details e.g the descriptions
18/09/19 by Customer
Collected my parcel on time
18/09/19 by Stuart Blanshard
Excellent service
18/09/19 by geoffrey birkett
great service as ever
18/09/19 by Susan Finney
Great prices, however be warned should your parcel get damaged, expect them to make every excuse to not pay out on the added cover on the parcel.
18/09/19 by Customer
Talk about bait and switch! From the estimate with the exact same information to the actual quote it went up an average of 55 USD!! I tried other options from them and the ALL went up they said "due to changing the destination address" to "the shipping weight" NONE of which changed! Good thing I was lagging on posting my Ebay ad or Id have been screwed due to their SHODDY business practices!
18/09/19 by Bindare Dundat
First time using Parcel Monkey and certainly the last. Wasted a day awaiting collection of my parcel. I could have delivered the parcel myself in less time and costing less in fuel if I had known that no one would turn up. Now I have to find another carrier and apologise to the recipient for its late arrival.
17/09/19 by Nile Griffith
The service is good but they took payment twice and no response despite multiple email .. customer service poor
17/09/19 by Customer
Excellent service- happy to recommend
17/09/19 by Bethan
First time I used the service. Very happy as was able to track the parcel and it arrived very swiftly.
17/09/19 by Angela
Paid for 3-5 day delivery, which I didnt receive. Contacted customer support who said theyd get back to me in 24h and they never did.
17/09/19 by Elena
Collected on time and delivered in France within 2 days, amazing thank you!
17/09/19 by Customer
Never let me down. Items always have arrived fine and prices are good. Website nice and easy to use
17/09/19 by Belle
Still waiting for item to arrive after being collected 4 working days ago.
17/09/19 by Customer
Used parcel monkey several times and on more than one occasion there was a mixup either with delivery or collection. Take my advice, use UK Mail.
17/09/19 by Philip Townsend
Left a watch in hotel in majorca. It was of great sentimental value. Parcel monkey arranged with DHL for it to be collected and returned to me in uk. Everything went quickly and smoothly with regular updates etc. Took a lot of hassle out of making my own arrangements. Would definitely use again.
17/09/19 by Mr Sholdis
Low price fast service
17/09/19 by Nicola France
Ive used the parcel monkey business account service for almost a year now. Booked parcels as normal and they werent collected, and customer service proceeded to rebook these for me every day for 1 week, still no collection. At the end of the week I am told that there is no business account they offer and has been closed. No notice to me or i presume any other business customers about this and caused huge disruption to my customers. All had to be refunded for postage (of which I then had to book elsewhere) and parcel monkey claim i am not due any compensation whatsoever. They only compensate for lost or damaged parcels - not ones which they didnt pick up for 5 days and then cancelled. Has thrown my business into mayhem and I have 20 very unhappy customers who Im sure wont return to me. Customer service is absolutely abysmal - they take forever to get back to you and never explain whats happening, and simply offer apologies which mean nothing at stages like I had gotten to. I encourage anyone to avoid this company - even though it seems easy service, prices are fair - when something goes wrong, you will not be helped in any way, and for this point Im taking my business elsewhere. It will cost me more money but i will have the peace of mind that if something goes wrong, I will be dealt with as I should be, fairly and promptly. This experience after a year of using this service has hugely disappointed and frustrated me and has cost me hundreds of pounds in compensation to my customers. Parcel monkey do not care for individuals and simply are out for themselves. Please do yourself a favour and avoid at all costs.
17/09/19 by Ben Allan
Our Response: Dear Ben,
I am truly sorry to hear about this.
Yodel did not notify us about closing the business account rates. We sincerely apologise on their behalf and we have now removed the yodel content from our website.
Once again, we apologise on behalf of Yodel.
Kind regards,
The Parcelmonkey team
Good service, great prices
17/09/19 by A Very Happy Customer
Fairly straight forward to use, I printed the label and took parcel to my local post office. Delivered next day as required. Assume no damage as no come back, would use again.
17/09/19 by GazzaB
Easy, efficient service. Quick delivery.
17/09/19 by Customer
Arrived in time and in good condition.
Thanks
17/09/19 by Mel
fast, easy, and cheap!
17/09/19 by HIM
Impossible to communicate with this company. A waste of time and money taking out any extra insurance. Your much better off dealing directly with a shipper.....Its just like those three monkeys See no evil, hear no evil and speak no evil and well all go away!
17/09/19 by Olga Mamonova
Parcel has still not arrived. Should have arrived 6 days ago. Apparently it has been lost. Customer services extremely unhelpful. Not sure what to do now!
17/09/19 by Customer
Easy to use, efficient collection and delivery. would recommend.
17/09/19 by Customer
Reliable Service
17/09/19 by Customer
Great service for posting gifts to family in the US. Speedy delivery which can be tracked, and notification for the recipient when the parcel is out for delivery. Great value too. Only downside was filling out the customs form, which can be lengthy if you are sending a number of small items; clothing has to be itemised singly- but definitely worth the effort for the peace of mind and safe, secure service. Would definitely recommend!
17/09/19 by Cheryl Bell
I paid extra for delivery before 9am. Parcel wasnt on time. My client have to catch driver and collect from him.
16/09/19 by Customer
Lost my parcel and have not made any logical effort to help me. No accountability themselves but also dont ask anything of their couriers. Keep getting irrelevant answers and constant investigations that have taken weeks and then someone ignores all of my information and asks for the same thing I already provided a month ago. DO NOT USE.
16/09/19 by Abe Peixes II
Excellent service, a little pricey but reliable.
16/09/19 by Lynda
Value for money, fast, secure. Very good service and traceability. Many thanks!
16/09/19 by Raphael
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