We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,519 reviews.
Easy no hassle service . A cheap alternative to post abroad
26/08/19 by Stephen Godfrey
Excellent service! I prepared the parcel and they came and picked it up. I was happy I didn’t have to lug a 15kg box to the post office. Everything was as advertised. Very happy! Would definitely use this parcel monkey again. Totally recommend it! Thank you
26/08/19 by Farida
Excellent service!
26/08/19 by Jane
Great service and price. Would have been £57 to send to Italy with Parcel Force. With Parcel Monkey it was only £17.99 to send via Parcel Force.
26/08/19 by Paul Potter
The booking process was very simple to do and the collection driver was friendly and helpful.
I am still not sure if the recipient has the package as last I heard, they hadn’t.
26/08/19 by A. Rodriguez
All the way to the USA, no fuss. Easy to use website. Top notch, will use again
26/08/19 by scott
Quick pick up - only gripe would be the 8am to 6pm window, bit of a pain to have to wait in all day. As it turned out, parcel was collected by 9am. Delivery the same deal, large window of time. Arrived Monday in France in excellent condition.
26/08/19 by Customer
Good honest cheap parcel delivery. Spot on
26/08/19 by Gareth
I used parcel monkey for the first time due to a heavy parcel that would cost a lot to send with the post office. Easy process and would definitely use again.
26/08/19 by Angela
Great service
26/08/19 by Duncan Mackenzie
The service was excellent, they picked up the boxes on time and the delivery was also super fast. very trustworthy.
26/08/19 by esra paca
3 day service to Europe. 7days later still not here
26/08/19 by customer
Good service
26/08/19 by Customer
Efficient. Best options were giving.
25/08/19 by Customer
Great service! Quick and reliable!
25/08/19 by Customer
Dropped off, regular updates on parcel travel, and delivered a day earlier than expected to Spain.
25/08/19 by Mark Potter
Parcels were picked up the Wednesday morning and delivered in France the Friday morning. Very impressed. One thing recommend is to make sure that your parcel is sturdy and taped well. I watched the delivery man in France take the parcels out of the man and he literally dropped them on the floor. Fortunately I had nothing breakable inside.
25/08/19 by Strawberry
Happy with the service I received very simple and reasonably priced will definitely be using again
25/08/19 by Customer
once again the parcel was delivered when I was told it would be at a very reasonable cost.
25/08/19 by Customer D. Smith
Great service
25/08/19 by Ann Gentilomo
Never any issues with PM. Had a little hiccup Parcel Force but all got sorted and PM were very helpful
25/08/19 by Bruun Design
I am pleased with the on time delivery of my parcel and the good condition it arrive in, which was remarked on by the recipient. On that basis I am happy to be using parcel Monkey.
25/08/19 by CHRISTINE ROBERTSON
Was really quick!
25/08/19 by Julie
Great Customer Service 5***** All Praise is for Allaah Most High.
24/08/19 by Sagheer Alam
Great service very prompt and delivered next day, updates with tracking from start to finish, well done and thanks for a wonderful affordable service ...recommended 100%
24/08/19 by Mr Andrew & Mrs Heidi Cummings
All aspects of the shipment went very smoothly
24/08/19 by Mr John Evans
great service yet again
24/08/19 by Neil Griffiths
Well organized easy and traceable
24/08/19 by Customer
Good service. Expensive for a set of keys less than 100g. Same charge for 1kg, or 10 sets. Surely some leeway on smaller items.
24/08/19 by Mickey
We Think Parcel Monkey is by far the Best Most Cost effective Courier Service on the Internet. Why value for money Never mind go compare other sites well do as you will see Parcel Monkey can beat any price and No Vat charged like some i could mention. Great Choice of carriers ,Well laid out user customer friendly and if ever things go wrong (not for us in 20 years) a great back up team Recommend without any reserve Fr Anthony Rainbow Bridge Cat Sanctuary Blackpool FY1 3EX
24/08/19 by Fr Anthony
Got no updates with regarding second pick up attempt. Wouldn’t let me book a second pick up attempt.! Or gave me notice of the second attempt to pick up. Hence person was not home for collection. Sorry one star is all I can give.! Will pay again, and try dpd direct. And see if communication is better with them. Regards. Mark
24/08/19 by Customer
Brilliant!!! Will definitely again.
23/08/19 by JG.
I like the tracking of the parcel
23/08/19 by Customer
Clear. Prompt. Reliable.
23/08/19 by Customer
I like the tracking of the parcel
23/08/19 by Customer
so easy unbelievable.first class service
23/08/19 by Mr Bradbury
Brilliant. I used Parcel2Go 6weeks ago and the parcel was returned to me. Very bad service.
I reposted the parcel with Parcel Monkey and it arrived in 4 days. I will definitely use them again.
23/08/19 by CustomerLoretta Sidoli
I booked a parcel for same day collection on there website say will collect in 15 minutes even I have paid double for same parcel, and then after two hours parcelforce webiste displaying that customer not presented, even I was especially at home all day to handover parcel to courier, then i spoke with there so called customer adviser, said that very are very and will collect it tomorrow mean today, and all today no one come up and I chat again because they dont have a telephone, then i realise that it looks like a scammer. they took my money and giving lot of explanation and not trying to find the parcelforce that why they are lying, it looks like they both are lying. Now i have asked to remove all my personal data and tehy are not going to remove it. Now i have decided to speak with trading standard and Information Commissioners Office UK for this issue.
23/08/19 by Shakil Hasan
I went online to book my delivery. I was advised if I place my order within 32 minutes my collection would made on the Friday afternoon. I placed my order and the collection was made on the next Monday I actual paid extra for the same day collection, so feel a little aggrieved the collection was made late.
23/08/19 by Ian Allee
Excellent!!!
23/08/19 by Customer
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