We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,519 reviews.
Parcels arrived - slightly open/damaged but contents were generally OK.
18/08/19 by J A Nelson
Couldn’t fault my experience at all excellent service and Excellent price!
18/08/19 by Customer
This company is really great, they have never let me down
18/08/19 by Customer
Excellent service and prices
18/08/19 by Mr IAN WILLIAMS
Great good choice of couriers and clear and simple to use
18/08/19 by David G Nivern
I have been using Parcel Monkey for some time it works for me, easy to navigate site
Sorts the most appropriate courier out for you, I highly recommend this service
18/08/19 by Dave Tee
Avoid at all costs Just like other people I was lured in by their competitive rates but was left £1000 out of pocket due to them not paying out when my item arrived damaged to the recipient. There is no telephone support so everything is done by message tickets and they offered very little help and refused to take responsibility despite before and after pictures being sent. There are loads of articles online about this very problem. Good when things go right but completely useless when things go wrong. Use at your own risk.
18/08/19 by Ben .Edwards
Held in customs at country beingposted from - no explanation or notifcation as to why
18/08/19 by Customer
Everything went well, parcel collected and delivered on time as stated thanks
18/08/19 by Abdul Kassim
Good delivery arrived promptly.
18/08/19 by Julie
easy and clear
18/08/19 by Sean Langlands
Very easy to find out best price and really cheaper then if you go straight to the courier.
18/08/19 by Customer
brilliant very fast delivery
17/08/19 by Customer
always excellent and reliable as well as best prices
17/08/19 by P.Hodge
Kept me informed of collection and delivery.
Happy with the service will use again.
17/08/19 by Customer. RK
We use this company all the time. All our parcels are delivered on time and in good condition
17/08/19 by Simple solution 4 u ltd
Brilliant prices, easy to use. I will be using them again ????????
17/08/19 by Mrs. barrass
Excellent value, uber-efficient service. Wont use anyone else next time.
17/08/19 by Mrs L A Franklin
At first I was concerned regarding my delivery because when I was tracking my parcel it gave me over 2 weeks for delivery but when i paid it said 3/6 days, it all got delivered on time so happy with the service and the tracking information which was showing where the parcel has reached.
17/08/19 by Mohini Patel
I have used this service several times over the years, and it has never let me down. I cant fault it.
17/08/19 by Sammy
Sent parcel to Lithuania. Used this service before and gave it four stars because of some delay over in Lithuania. This time it got there without any hold ups. We chose Dpd. We saved money by using Parcel Monkey and were also able to send a larger parcel than using Royal Mail, for example. Would definitely use Parcel Monkey again.
17/08/19 by Maria Harrison
Arrived safely.
17/08/19 by WILLIS KABAMBE
Truly exceptional service.
Super quick and very cheap!!!
Highly recommended....
16/08/19 by Customer
Absolutely amazing service . Parcel picked up on time and delivered next day as promised
16/08/19 by Customer
Excellent service
16/08/19 by Customer
Use this service a lot web site easy to follow simple customs forms, continuous tracking, you can have parcel collected from home or drop off at post office.
16/08/19 by Penny Barnden
Great value for money, efficient and quick delivery.
16/08/19 by L Lawrence
very good and helpful love that you can see where your parcel is going on the tracker, i send a lot of parcels to Australia , if you have a problem you can email and they respond instantly to help you out , thank you parcel monkey
16/08/19 by cindy
Had to wait over an hour for the label to be ready to print!
16/08/19 by Ms Bridget Castle
System was down, at last I got my label but then 2 hours later it was canceled and I was promised a new label that never showed up, had to contact you again, got a new label and when the parcel force came to pick up my parcel he told me that I had 3 parcels in his system to pick up!!!! Really confusing and very stressful procedure
16/08/19 by D F Nielsen
Parcel Monkey was very easy to use and a great website experience. However the 2-3 day DPD service took 4 working days (6 in total), and the parcel arrived too late for the event. £72 down the drain. Not Parcel Monkeys fault I suppose, but the overall experience was a failure.
16/08/19 by E. Lim
After a very disappointing experience with another parcel operator, I turned to Parcel Monkey for a last minute same day pick-up, and they didnt disappoint. Very happy with the service, and can recommend to all.
16/08/19 by Dee
First class!
16/08/19 by Firefly
Affordable and reliable
16/08/19 by Customer
Servizio terribile e scarso supporto post disservizio. one of the 3 boxes i delivered never arrived at destination address, was sent back completely ripped off to the sender, left outside the house and none contact myself or the sender. If i go online it says that it was delivered to the right address and collected by the receiver.
15/08/19 by Susanna Rota
Was picked up quickly after booking.
15/08/19 by Customer
To be honest... Im not sure if its the monkeys at ParcelMonkey or the couriers they employ. Regardless; my package that I entrusted to them to pick up and deliver was not picked up and delivered. Not once, but twice. There was not to be a 3rd time. I ended up driving to pick it up myself. Still awaiting the refund and if thats anything like the last delivery, it wont happen. Your choice. Make it a good one. If you have an actual monkey on hand, tell them to get the parcel. Failing that, say a prayer. If youre not religious; get it yourself. That is my experience anyway.
15/08/19 by customer
Be warned I have just been charged extra for sending a parcel SMALLER and LIGHTER than what I actually booked. I share below a quote from the email they sent informing me of such. “Using the dimensions you provided, this equates to a volumetric weight of 4.30kg and this is the weight you were originally charged for. When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 4.00kg. As we are charged for each kg handled by our courier partners, we have no alternative but to take this additional payment, as was specified and agreed to at the time of booking.” I gave them the opportunity to respond to my query on this before writing this review and to my amazement the additional charge stands! I spend thousands with courier companys each year and have never paid extra for sending a smaller parcel than book!?
15/08/19 by Customer
The parcel was not collected until two days after the due collection date. I have just had to refund my customer in Portugal £35 because of the unnecessary damage caused by the carrier despite being more than adequately packed in banana boxes and wrapped in bubble wrap. I think they played football with it. I intend claiming compensation.
15/08/19 by Customer. G.Ravensdale
Everything was good
15/08/19 by Customer
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