We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,516 reviews.
Reliable, did the job.
24/09/19 by Customer D MARK
Good price and good service
24/09/19 by Gaynor
On average very good however when there is an issue they are very slow to act and not great customer service. We have used many of times with no issues however we did have a parcel which should have been collected on a Monday for Tuesday delivery however goods were not collected so not delivered. Goods can only now be collected on the Wednesday. Asked for a reduction in price as weve paid for a service and not received only to be told they dont do refunds!
24/09/19 by Vicki A
Very Good Service!
24/09/19 by jaqueline
It took longer then 48 hours... Parcel arrived on a third day, it wasnt a great problem for us but it wasnt what was promised.
24/09/19 by Mr Roy Anderson
Really good price and traceable worked great from France to uk
24/09/19 by Mrs Lilian Clifford
Terrible! Hope this busyness collapse soon completely that cant even stand on other name
24/09/19 by Temuulen Batbold
picked up on time delivered when they said they would
24/09/19 by Taylor
Picked up item very quickly once paid for. Used tracked item for return. Did not receive any tracking updates &!i had to ring to check item had been received for refund. Paid over£15 for service and expected more information from this company.
23/09/19 by Wendy
Awesome service as usual
23/09/19 by A Very Happy Customer
Picked a service stating “delivery 1-3 days” when actually took 7.
23/09/19 by Customer
Booking the collection of my large, bulky parcel through Parcel Monkey was easy and the cost very competitive. I was kept fully updated on collection and also able to track parcel through to its delivery. I would use Parcel Monkey again.
23/09/19 by Nikki Mottram
I have used other couriers to send parcels to. Y family abroad and have had lots of problems ..
I have used parcel force a few times now and I am very very happy to have found a reliable way to send my parcels
Would recommend this company to anyone
23/09/19 by Rodney Slack
Never Again!!!
23/09/19 by Artur Kowal
Very easy and reasonable prices
23/09/19 by Abo Barirah
Taken additional payment of )67 as said measurements were wrong. Have sent prodded sizing from item box and had no response. There is noway to speak to anyone . Very angry and diapointed
23/09/19 by Customer
Quick. Reasonable rate.
But...some items arrived damaged.
23/09/19 by Lezlie
Very difficult to get in contact with. Nobody wants to resolve my complaint. Asked for documentation which I have not recived correctly. Problem still not resolved 2 weeks later. Actioned something on my account without my permission.
23/09/19 by azerdenterprises
Excellent, timely delivery service. Well done everyone involved.
23/09/19 by Brian Hooker
Swift and efficient. Also best value for money.
23/09/19 by Ms gillian richardson
Fast and efficient
23/09/19 by MARTINE
Brilliant service
23/09/19 by Gary Beasley
Didint received the service . Currier refused to deliver the parcel. Very bad experience, no refund till now
23/09/19 by Almina
Excellent service
23/09/19 by Customer
My parcel was 10 days late to be delivered and nobody bothered to return my email
23/09/19 by Customer
Apalling! They took payment of £68 and the parcel has never been collected. We have chased every day/ every other day and keep being told that tomorrow they will collect. Nobody has turned up. We have been given every excuse including driver couldnt collect because nobody was home. I work from home! Advise to AVOID. We will never use again.
23/09/19 by Gail Bacon
Paid for 1/2 day delivery with DPD and the parcel arrived 7 days later than scheduled. Parcel Money offered little to no help when I tried to find out where my parcel was and why it was so late
23/09/19 by Customer
Really easy, straightforward process and really happy with the price. Parcel delivered on time...happy satisfied customer.
23/09/19 by kerry hamilton
Easy to use and navigate.
Lots of choice of services offered.
Will use again.
23/09/19 by J EDMUNDS
First time for me, really good and saved money too, on posting items 3 to 8 kg
As long as your accurate with weight and dimensions all good.
Print labels, attach and pop to post office where parcel is scanned in.
Will use again
Cheers
23/09/19 by Paul Routledge-Harland
Im very happy with the service excellent
23/09/19 by Abderezak
Reliable. Great and will surely do business again.
23/09/19 by Gracie
The website is easy to navigate and understand,collection and delivery ontime - very good service
22/09/19 by Janet Williams
Fast delivery ????
22/09/19 by Sn Customer
Perfect service
22/09/19 by M Clark
Parcel was collected and delivered on time.
22/09/19 by Liz K
easy to deal with
22/09/19 by Steve
Outstanding service will definately use again
22/09/19 by Valerie
Good service great prices
22/09/19 by Customer
No problems on collection or delivery, good communication
22/09/19 by Customer
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