We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,519 reviews.
Great service and fair prices
03/09/19 by Customer
All good until the start of September when a regular delivery of cartons (no more or less) rose from just over £42.00 to just over £115.00 without prior notice. Also you only find this at the final stage just before payment. Very disappointing to see an unparalleled increase of 173%
03/09/19 by Parcel Monkey Regular User
First class, prompt service. Also very reasonably priced. Would recommend this service to anyone.
03/09/19 by P. Mahon
Terrible. Misleads you into thinking you can book after working hours on a Friday for collection on a Monday. Waited all day Monday and all day Tuesday. Its now 3pm Tuesday and Im still waiting. All Parcelmonkeys live chat can say is "Your collection is booked for today, please allow until 6pm" At some point they conceded to say, "Sorry for the inconvenience" but never offered an explanation. I dont know what to do; my sons belongings are all here, hes had to head off to uni (late for collecting his keys from reception) and has no idea when his clothes will arrive. Have a got to wait in tomorrow too? Does the fault lie with Parcelforce? - If so theres no point in me cancelling and booking through another third-party service that might use them too. If I could rewind the clock and pay £100 instead of £30 for a reliable service I would.
03/09/19 by Janine
The web form does not allow input of non english characters, hyphens, dots or slashes which are all used in International mail addresses.
03/09/19 by Mr Mcgennity
Easy service and well priced.
03/09/19 by Customer
Excellent work and fast service
03/09/19 by Bilel
Booked on Sunday to pickup my parcel on Monday, by 1900 Monday no sign of them, contacted them and they said sorry for no pickup, they offered to re-book but i had no faith in them so cancelled, today Tuesday Parcelforce came for the parcel, they told me they knew nothing of the collection on Monday or of the cancellation either, use this company at your peril, just to add i also let down a friend. they are now not answering my enquiries, says it all, the driver today apologised to me, i said it isnt his fault, this gives Parcelforce a bad name.
03/09/19 by mr Brendan Grogan
Did exactly what it said on the box, no problems at all
03/09/19 by Stephen Webb
Great service, good price, reliable service
03/09/19 by Sandy Lillis
Very good service would use again
03/09/19 by John H
Cool and fast
02/09/19 by Customer
Excellent service.
02/09/19 by Marzena
Superb. I use parcelmonkey a lot. Usually choose parcelforce. Always excellent service. Great value from parcelmonkey. No complaints whatsoever.
02/09/19 by jane stubbs
From 30 international delivery I had only once a problem .monkeys solved quick as professionals.
***** 5 star company 5 star service
Thank you
02/09/19 by Customer
Very reliable and timely service and I am satisfied.
02/09/19 by Yoko
Nice to be able to view many carriers prices in one place. Easy to complete when selected carrier chosen. Will use again.
02/09/19 by MrsGee
Easy to use...
02/09/19 by jeremy holland
Speedy delivery to Switzerland, paperwork easy to follow for customs. Parcel picked up on time and delivered in 3 working days. Excellent.
02/09/19 by Gatecatch.com Ltd
Once service was used, this deceitful monkey business joke of a company arbitrarily decided to charge me over £50 for returning a delivery to Amazon. Thankfully Amazon covered the costs, no questions asked. Never will use Parcel Monkey again. You should not either, unless you like surprise, exorbitant charges.
02/09/19 by B Dunn
Very fast and quick service , parcel was picked up no problem
02/09/19 by Darren Richards
PM7419436 Worst ever company do not use this company fake reviews sent parcel on 1 july today is 2 September its 2 month parcel is nowhere they only lie no compensation going court now to recover my money
02/09/19 by A Khan
Easy to use. Brilliant service
02/09/19 by clairegauntlett
Fantastic service well recommended
01/09/19 by Marcus
You did what you said you would do at a competitive price
01/09/19 by Susan Campany
Easy site to use, compares many couriers quickly
01/09/19 by Heather
Parcel was delivered in good time.
01/09/19 by Carolyn Jackson
easy to use system
01/09/19 by Customer
Reliable service. Arrives in 3 days from UK to Hungary.
01/09/19 by Zsolt Zoltan szabo
Easy to book and excellent communication throughout - would highly recommend!
01/09/19 by Janice McInnes
Still waiting for parcel. Would be better to ask me to review after you have delivered the parcel. Status says problem with delivery address. As explained to you preciously this is because you decide to replace the address label I stick on with an address label of your own which is a complete different address. Heres a tip for you, peel of the delivery label you have stuck on to look at the delivery label I stuck on and you will have the correct address to deliver to. Also there is no way online to arrange a place for me to go collect or details of what I do now or how I communicate with anyone to actually get my parcel. There is no attempt to contact me by email I gave you or the 2 telephone numbers I have given to even try to attempt and deliver. Basically my parcel is stuck at a random depot somewhere until eventually it will be returned to sender. Would be much easier just to leave the customers address label as is and deliver it to the said address or at the very least..... call me!
01/09/19 by Customer
Well worse company to deal with. Offered compensation for damaged parcel that was deliberately damaged by the courier. I refused it as only covered the return and sending of the parcel. I knew this was going to happen due to the nature and behaviour of the courier that collected the parcel. another courier does a far better job and is more sympathetic. I do fair amount of business with Parcel Monkey but no more!
31/08/19 by Patrick Auguste
VERY frustrating that the package was not picked up on the scheduled day. someone was waiting in the house, with the phone number given at booking. when followed up i was told the driver did not have a phone so they couldnt not contact him to go back and get the package. who does not have a phone!?!?! refused to even give an AM/PM estimated time for pick up the day after.
anyway. rebooked the following day. picked up and delivered promptly. so 4 stars... minus one for the driver/phone nonsense
31/08/19 by DAVID HYNES
Fast and reliable
31/08/19 by Customer
Couldnt have asked for a better service .Both pick up and delivery.
31/08/19 by Mrs Pamela Knight
Excellent service
31/08/19 by Customer
I organised a collection on the Saturday morning of the bank holiday weekend and the package was delivered in tact on the Wednesday. I was well impressed with the ease it was to organise and the information given time during the transit period. Well done Parcel Monkey I will definitely recommend you.
31/08/19 by Dave Hughes
I sent 2 boxes from the UK to Italy which were collected very promptly and delivered in good condition but did arrive on different days which was an inconvenience.
31/08/19 by Kelly
Parcel monkey were very good they arrived when they said they would so they get five stars ⭐️ from me
31/08/19 by Sue
Everything went well, good comm’s , best price , prompt delivery, will use again
31/08/19 by trevor
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