We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,519 reviews.
Parcel arrived damaged
07/08/19 by Customer
Concerned that tracking progress was not available for the first few days and now the item is still at Customs in Lusaka.
07/08/19 by Jonny
This was the first time I used Parcel Monkey it was recommended by Amazon as a way to return goods.
I found it easy I printed off the postage label and presented it at the post office. Off it went delivered in no time.
The item was 15kgs with a value of more than £60 which is the standard insurance with postage. So an additional £1.20 had to be paid.
All in all a very easy experience.
07/08/19 by Alan Hexham.
It was easy all the way. Easy to book and easy to payon line and easy to download label., It was easy to hand in the the local Post Office.
I handed it in to the Post Office at 4pm and it was delivered ouside London 11am next day.
I was also able to tack the parcel all the way.
Five Stars
07/08/19 by rosie scotland
You are very professional. Thanks
07/08/19 by Tam Iyalla
Absolutely dreadful service! I booked a 2 day delivery to Finland with DPD through Parcel Monkey and a week later my son is still waiting for the parcel to arrive!! I paid £27 for an express service that is shockingly slow to say the least. Hopefully I will be getting a full refund but not sure I should hold my breath as customer service hasn’t got back to me yet!!
07/08/19 by Customer Debi Bournemouth
Excellent service polite good price
07/08/19 by Customer
The worse company In have every had to deal with. The left hand dont know what the right is doing. No customer service what so ever. A contract is entered but do they care no.
07/08/19 by Leslie Thomas Orchard
quick, easy and inexpensive. easy to understand instructions and all relevant customs labels etc supplied for you.
Excellent Service
07/08/19 by Universal Hardware Supplies Swansea
Great service and good systems
07/08/19 by Brian
Quick and easy. Clearly shows available options and very easy to use.
07/08/19 by WENDY F
Delivery time of 2 working days UK-Germany
07/08/19 by Customer
Excellent service . Very good price
07/08/19 by Customer michelle marrow
When you need to send a small package abroad the price and service is spot on. They will even collect the parcel.
07/08/19 by Helen
Excellent online system, good prices. Just some confusion when I had to change the collection day, which then wasnt re-confirmed.
07/08/19 by Erik Hamburger
Cheap, parcels were collected with no delays and arrived to destination country within 2 day. Perfect service!
07/08/19 by Customer
Excellent service all the way
07/08/19 by M.A..
Got quote, Quick, prompt pickup and delivered when said
06/08/19 by CMey
So easy to do! Good price and really friendly driver, fabulous to be able to offer weekend deliveries to my customers, and everything turn up on time and safely! Thank you!!
06/08/19 by Jo
Good service
06/08/19 by Kamaljit Bharj
Amazing company, fast and easy ????????
06/08/19 by Wayne
Under no circumstances trust this company to organise collection or delivery of anything. It appears they are only interested in making money and not carrying out the service you are paying for. They have appalling customer service and from previous comments it appears that if there is a problem with your collection or delivery no matter how much messaging you do you are unlikely to be able to claim compensation, even if you have paid the high charge for insurance/ protection. They do not deserve to have a single star on this review. Their customer care and procedures for claiming compensation to me have been non existent, especially when they have been so incompetent in creating a delivery to an incorrect address. Well done Parcel Monkey, it’s the worst customer care experience I’ve had. Let’s hope you can learn.
06/08/19 by Mrs Aldridge
My box arrived safe and on time, but the tracking didnt work properly so I wasnt home at the time of delivery, which caused quite an inconvenience.
06/08/19 by Customer
Fast , cheap and efficient!
Thank u guys :)
06/08/19 by Ylenia
Have used this service on numerous occasions and have no complaints. Would highly recommend.
06/08/19 by Carolyn Hogarth
Delivered on time, all paperwork correct, tracking worked well.
06/08/19 by Mr Barr
Excellent service and easy to use.
06/08/19 by Martyn191
NEVER AGAIN! REFUND MY BOXES NOW!! DPD BIrmingham and Parcel Monkey Never again!! Low quality and low professionalism from these guys that never picked up the boxes for several day straight and I am waiting like a fool. Shame on you!
06/08/19 by AL
Rubbish company! DPD Birmingham and Parcel Monkey deserve each other for not collecting the parcels and lying to costumers. Rubbish!
06/08/19 by Tania
NEVER AGAIN!! The DPD BIrmingham never picks the parcels and lies saying I wasnt at home. Never again. I want a refund and compensation for the time I took off work to wait for you!
06/08/19 by Shana
Will never use this company again watch out for the hidden chargers
06/08/19 by Customer
Good service no problems
06/08/19 by John
Súper service. Easy to book, collected quickly and arrived super fast! Will highly recommend!
06/08/19 by Customer
Excellent - very efficient - will definitely use again and recommend to others.
06/08/19 by Peter Williams
Very easy to use and delivered on time
06/08/19 by Steve Stirland
Easy navigation
06/08/19 by Customer
on time pickup and delivery.
06/08/19 by Customer
On time quick and professional
06/08/19 by Mrs Jackie Andrews
Easy to use website, saved a packet. Will deffo be using again.
05/08/19 by DD
My parcel stayed at the pickup point for 5 days! Not really parcel monkeys fault but no one knew where it was
05/08/19 by SOUTHBOURNE USED CYCLES
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