We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,519 reviews.
Had a carton to be delivered to the Netherlands. Place the order at 10pm on Tuesday. Box picked up before 9 am Wednesday and delivered before the weekend in Tilburg. Brilliant very impressed.
05/08/19 by Alistair Turner
Terrible. They broke a brand new oven from the company before it got to me. It never got to me and I had insurance with them. I put a claim in and they kept saying they hadnt got emails when i copied and copied and since theyve ignored me now for months. No oven. No £450. Since Jan. will take them to court now and post everywhere what thieving con artists they are. DO NOT USE
05/08/19 by Tracey Ellis
First class service in every way. ????????????????????
05/08/19 by Catherine
Delivery was super fast ! Thank you so much
05/08/19 by Customer
As always, really easy and excellent prices and service.
05/08/19 by Ian Fenwick
Lost all the goods and were damaged beyond recognition and would not entertain the claim.
05/08/19 by Mr David Stowe
Easy to use and very reasonably priced
05/08/19 by C Gill
If I could have give zero star I would have but the minimum is 1. The package was delayed and was broken. However it might be the problem with Parcel Force. I think PM should rate their partnes and avoid bad companied like Parcel Force. Really disappointing!
05/08/19 by Viktor
I think the prices are good & an easy way to book your courier.. I find it’s very difficult to get your money back when the parcels don’t meet their deadlines or get to their destination when needed, which seems to happen regularly.
05/08/19 by Customer
Second issue in 6 weeks with them used them 6 weeks ago and the parcel was not collected. They kept rebooking it and still no one collected it. Thought I would give them one more chance and this time decided to send it through a drop off point. It still arrived late and passed the timescale for delivery. Wont be using them again.
05/08/19 by Jo Naven
Great service
05/08/19 by Customer
I was surprised to find that sending a mattress ain’t easy. It was listed as a prohibited item on the website I frequently use. But Parcel Monkey UK made it happen. Thank you for getting me out of a pickle.
05/08/19 by Elizabeth M
Fast delivery. Simple to use website...
05/08/19 by Mr. bee
Efficient service and fast delivery as ever. Fantastic value for money and highly recommended. Continues to be my go-to for international shipping.
04/08/19 by Paul Cowden
First time Ive used these guys, but doubt itll be the last. Couldnt have been easier and their price beat all other quotes Id had (for a large 25kg parcel) by some margin.
Picked up when requested, delivered next day; I couldnt ask for more. Excellent.
04/08/19 by Eric
GREAT SERVICE
04/08/19 by Clint West
Great experience, each process was clear, payment easy and communication was excellent.
I had to change my pick up date last minute it was quick and easy to do,I rebooked for the following day the parcel were picked from Leeds and delivered to Southern France two days later.
I will be using the service again and would wholly recommended it.Thank you.
04/08/19 by Sandie Foster
excellent service
04/08/19 by M Thornton
Didnt collect. Collected next day. Didnt advise parcel force no longer accept parcels wrapped in plastic
04/08/19 by nigel sims
Excellent service, easy to organise on-line, print delivery label and arrange collection. Delivery is trackable and arrives next day. Definitely would use again.
04/08/19 by Pauline Mycock
They were late.
04/08/19 by Customer
1. The parcel wasnt picked up when it was supposed to be (which i had taken a day off work for since pick up window is all day). 2. Was eventually picked up nearly a month ago now but apparently never arrived and tracking link isnt working. DPD (which parcel monkey use) have no record of parcel. 3. Was emailed to say further payment had been taken from my credit card since parcel weight and dimensions were wrong (they werent- i had them checked at the post office). And the money was taken without my permission. 4. Received a strange email from an unknown company (not parcelmonkey or DPD) asking for the address in Chinese characters - which i was able to provide but was still weird. 5. Terrible customer service. Can only send messages on their website and very slow and unhelpful. No phone number to call. I have wasted about £90 trying to ship clothes to china, and now they have apparently they have lost the parcel so apparently thats £250 of clothes down the drain too. DO NOT RELY ON THESE PEOPLE.
04/08/19 by BZCT
Consequent pickup and faultless delivery on time and did a great job re. Several of my very delicate parcels. Very pleased!
04/08/19 by Andrea Berthauer
Parcel did not arrive, I had gotten the insurance for loss for an extra 12 pounds for this exact reason. When trying to contact them (which is pretty much impossible unless by email) they told me that they are working on it. This has been going on for THE PAST 6 MONTHS. So I am left with a lost parcel, paid for nothing and on top of that paid for the insurance. Please if you are reading this look for another company, one that has a phone number that you can reach.
04/08/19 by Mihnea Negoescu
Rip off..., parcel monkey charges 53 pound extra plus original 12 pound charge for return of amazon product without informing me. Is it responsible and reasonable behaviour of a well known company? Orlco Art Wall Decoration Hand Painted Landscape Flower Wall art Abstract Palette Knife Gold Tree Blossom Oil painting On Canvas Family wall Living Room Art Wall Decor Stretched Gold 24X48inch
04/08/19 by Customer
Great price and delivered on time.
04/08/19 by Bipin Vadgama
I would recommend. Good service, good price.
04/08/19 by Customer
ALWAYS A SUPER SERVICE AT A GREAT PRICE ,ROCK ON PARCEL MONKEY
04/08/19 by Tim Quye
Two weeks after sending a parcel I received an email informing me they were charging me an extra £52 for my parcel due to the weight I stated being incorrect. The weight was correct and what they alleged the weight was was in permitted limits for the service anyway and when I challenged them on it they changed their story saying the dimensions were wrong and my parcel was nearly twice as long as I said it was. I provided evidence of what I posted along with the weight and dimensions and they wouldnt listen and refused to refund the additional charge. They kept changing their story and provided nothing but lies and deceit and they take make up facts to justify fraudulently taking money off you.
03/08/19 by Austin Hubbard
parcel picked as arranged, good quick service as always.....
03/08/19 by Zj
Parcel did not arrive
03/08/19 by Sup North Devon
Instant thank you
03/08/19 by QuanceCustomer
Absolutely fantastic service. Thanks
03/08/19 by Babak R
Used ParcelMonkey to send a parcel to Greece. Very easy to use, competitive rates, easy drop-off at local post office and parcel delivered within the deadlines; will definitely use again
03/08/19 by Cecile
Absolutely awful experience. I had a parcel which the customer stated he did not want to be shipped via PM as he had previous bad experiences with them. So a day after posting the parcel I asked for it to be returned to me. I am now on day 19 since posting it with PM and still getting shockingly poor customer automated style service responses which highlights that they have no idea (like quoting they will update me when the parcel is back in the UK, despite the fact that you could tell it had never left the sorting office in London) and are not at all bothered if you have very bad service. I will never use this company again. Disgraceful.
03/08/19 by hooson family
Very good survice
03/08/19 by Shirley Taylor
A service thats easy to use and is very efficient.
03/08/19 by Jennings
Parcel Monkey UK helped me Send a luggage from Bedford to Canada within 3 days I was truly amazed. I will Defo be using them again as I had no troubles at all. I highly recommend Parcel Monkey
03/08/19 by Ese J
First time I used it. Need something with 4 kg from UK delivered in Portugal. Fair prices, easy booking and quick delivery.
02/08/19 by Valter Calado
Collected and delivered as agreed.recommended service
02/08/19 by M Glover
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