We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,522 reviews.
Parcel Monkey UK helped me Send a luggage from Bedford to Canada within 3 days I was truly amazed. I will Defo be using them again as I had no troubles at all. I highly recommend Parcel Monkey
03/08/19 by Ese J
First time I used it. Need something with 4 kg from UK delivered in Portugal. Fair prices, easy booking and quick delivery.
02/08/19 by Valter Calado
Collected and delivered as agreed.recommended service
02/08/19 by M Glover
Great pick up arrived on time. Was a shame they couldn’t give a time for delivery in Spain, but all good anyway. Great price too.
Thank you.
02/08/19 by Sarah Morris
So far used about 5 times. Collected and delivered without any issues. Website straight forward to use. Except for one consignment which was proabbly our fault for not packing properly and as such was discarded by couriers.
02/08/19 by Chris Lipthorpe
SCAMMERS NEVER ORDER ANY SERVICE FROM THEM Scammers, never deliver. I wait for 10 days, check the tracking and I notice the item never attempt for delivery. I post something back for a refund because is damage, cost 50 pounds. I pay extra to ensure the packing to be sure will be there on time for my refund. 14 days letter and 1 week spend sending this scammers emails, they ask me to pay extra to have the parcel back. So I lost 50pound for my refund because the time is passing+ 10 for posting the item +allweek of nerves and losing my time
02/08/19 by Natalia Toncheva
Collected on time ,Delivered on time
Excellent Service
02/08/19 by Terry Lewis
Collection done as said no problem
02/08/19 by Customer
all on time for collection,IF its on time at the other end,I will will be very happy with parcel monkey.
02/08/19 by Mr Michael Wilkin
I been using they service for years, they were initially good, however on the past month or so 4 parcels gone wrong, 1 was completely lost (8 bridesmaids dresses worth more than £800), the replacement parcel arrived damaged and with a dress missing. Another one awaiting collection at the depot, customer went to collect and been informed that it has been returned to sender, over a month later I still haven’t received it, and the last one no updates since the 5tj of last month. The offer of compensation was a joke and a bad way to treat a customer whom spend over 3K with them each month.
02/08/19 by Dennie Oliveira
Not even one star, BE AWARE, They charge £££ after parcel delivered with their error size or weight and take money from your credit card, no not trust them. use proper courier and be safe. it was their error and they took money from my credit card £52.60. I will close my account with them.
02/08/19 by Seyed
GOOD SERVICE FROM START TO FINSIH
02/08/19 by SANDRA CHALMERS
Easy and no issues at all. Will use again, thank you.
02/08/19 by customer
Spot on, would definitely use again
02/08/19 by Mrs Jeanette Rothera
BE AWARE - ANY ISSUES AND THEYLL JUST FOB YOU OFF. YOU KNOW YOUR DEALING WITH BABOONS WHEN ALL THEY CAN COME BACK WITH IS SOME GARBAGE FROM THEIR T&CS... Im afraid that collections are not guaranteed. This is mentioned in our terms and conditions as below: 2.6. Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered on. We do not provide telephony services to customers, as most queries require further input from the couriers, and we usually are provided with this in 3-5 working days, therefore it works better to operate via email or LiveChat.
02/08/19 by Daniel H
excellent service booked a next day collection and they did just that.Simple to book no fuss and great service all round ...will definitely use again
01/08/19 by Beth Kendal-wood
Prompt, quick service.
01/08/19 by Customer
Brilliant thank you
01/08/19 by Amjad
Parcel picked up Friday afternoon in Doncaster and delivered Saturday morning in Norfolk. All in one piece, price good, whats not to like.
01/08/19 by Alanh
Utterly useless - Cannot help you on their Contact page, they just tell you that you have to discuss with the actual courier - When you ask the courier, they tell you to speak to these lot... Terrible terrible customer service
01/08/19 by Leigh Clayton
Fantastic service. So easy to use .Will definitely use again. My parcel was collected and delivered so quickly.
01/08/19 by mary jordan
We are grateful for our parcel to Namibia to have arrived safely after less than a week. Wonderfull. Many thanks
01/08/19 by Erich Rust
The parcel was not picked up when first booked and do far it hasnt been picked up on the rearranged date - today despite a time span for pick up being specified.
01/08/19 by Sue
All is well.. fantastic as usual. Delivered to our door in Sri Lanka from UK on time.
01/08/19 by Mr S N Izam
Good price & easy to use.
01/08/19 by Customer
GREAT SERVICE VERY GOOD VAUE FOR 1ST CLASS SERVICE
01/08/19 by yvonne mainwaring
Ordered pick up after 6 PM but the actual delivery team Parcel Monkey arranged are not working that late, so I needed to rearrange with them. No communication or feedback by Parcel Monkey during the process from my end it is very unlikely Ill use them again.
01/08/19 by Balazs Nagy
As always, I had a very good experience with ParcelMonkey. Quick, easy to book and you can choose between many courier services! Ill stick to this one for when I need to ship stuff to my parents in Italy.. haha!
01/08/19 by Gulden
Excellent service
01/08/19 by Charlene Pearson
Parcel not collected and there’s no email, sms, call, calling card, or any notification whatsoever. Paid for a nextday service but courier collects the following day and no reduction in price to 2 day service nor any refund. Very annoying. When I asked why drivers don’t call customers, it’s supposedly because they don’t have company phones. Why don’t they just use their own phones then? Awful service.
01/08/19 by Sam
Great service with adorable charges
01/08/19 by Customer
Parcel picked up when said, delivery did not take place the following day as person not in, but was re delivered on Monday and accepted.
Easy to track my parcel with times
Great thanks
01/08/19 by Jill Beadle
So far this year one set of golf clubs LOST at the hub and had to pay over £100 in additional charges for 2 other sets I had collected supposedly oversize. Complained to PM about the amount charged but was told it was down to parcel force! Most times its a reliable and reasonably priced service but when things go wrong dont expect customer services to sort it out. I now use Parcelforce direct for expensive collection items it costs a bit more but you get what you pay for!!
31/07/19 by Mark Pryor
Great company, better job than other delivery companies at a great price.
31/07/19 by Dan
Ready and reliable
31/07/19 by D Hogarth
Great service
31/07/19 by Customer
After having trouble with another website I was recommended parcel monkey. Easy to use and super reliable. Will definitely recommend to others and will use again in future
31/07/19 by Ross Hunter
Website nice and easy to use. Made returning my wheelchair very easy. They kept me in touch with regular updates.
31/07/19 by Sandra Isom
Used ParcelMonkey many times now. Great prices and easy to use!
31/07/19 by Customer
Brilliant service
31/07/19 by Customer
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