We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,522 reviews.
EXCELLENT SERVICE AND PRICE
31/07/19 by MARK SMITH
Great courier price comparison and booking service.
The service is delivered by a courier of your own choice but parcel monkey make getting a great price and booking easy.
Ive used them 5 times now. When one courier ( DPD ) missed collection twice I contacted Parcel Monkey support and they agreed within an hour to refund my fee and I rebooked with a different a different courier.
I find Parcel monkey cheaper than booking direct with couriers
31/07/19 by SW London user
Absolutely awful, failed to turn up for the first 2 days collections eventually arrived 3 days late. The carrier refunded parclemonkey yet parclemonkey have not refunded me despite my best efforts. Unable to talk to anyone just get emails that show no effort to read the complaint. Waited in for 3 days made numerous phone call to the carrier,the only people to benefit from the horrendous service is parclemonkey as they have my payment and also the refund from the carrier. Unbelievable!
31/07/19 by Joanne Clark
Brilliant service every time, collection from my door of odd sized parcel, safely delivered to the US. Perfect.
31/07/19 by Customer D Turner
Cheap until something goes wrong and then they are not prepared to do anything. Apparently, a 24hr service could take any time to arrive as its not guaranteed. If you use the same service without going through Parcel Monkey then you are compensated in delays. Seems to me that its too much of an effort to check
31/07/19 by Customer
Extremely bad service!! booked for a parcel to be sent abroad parcel went they refused to update me for over 8 months! never offered any refund! constantly lied to me... told me the parcel was over weight and charged me extra when I know for a fact that the parcel was not over weight I ship items for a living. Will never use again stay clear!
31/07/19 by adam mitchell
Great service, collection was on time and driver very helpful, goods arrived on time. would certainly use again.
31/07/19 by Customer
Brilliant service. Keeps you updated and very responsive.
31/07/19 by Kate
Organized collection for Friday after 2pm. You did not forward instructions to the driver. Package collection attempt was made in a.m. and package was not collected. Rescheduled for any time Monday with note that package would be on porch. Not collected. Have no idea if package was collected Tuesday and then I get this survey. Hilarious. Service would be better if it were actually run by monkeys.
31/07/19 by Guck
Parcel not received
31/07/19 by Julian WHITAKER
The only problem is you have to wait around all day youre not given an am or pm collection time. Otherwise, all instructions are straight forward and easy to follow. Delivery is made within the time frame. Excellent customer service
30/07/19 by Customer
Top notch service
30/07/19 by Customer
Make sure you take out insurance, as they were unable to deliver my parcel due to their own incompetence and then refused to refund me the delivery charge because I didnt take out additional insurance. This is a separate issue to the parcel that they actually destroyed!!
30/07/19 by Ian Casely
This is the second time Ive used parcel monkey. I chose to use parcel force priority. Collection and delivery was as promised. Box arrived intact. And looked like it was handled well.
30/07/19 by Customer
Sorted my parcel asap delivered on time top site ????????
30/07/19 by ken
For the first time I have been let down. Two parcels were sent to different addresses, both werent delivered on the designated day and with both the couriers reported that delivery had been attempted and cards left which was untrue. One person who had taken time to stay at home for the delivery actually saw this message come up on the tracking while they were still awaiting the delivery. After a complaint this package was sent out again the following day and left at a post office to be collected. The other parcel was also sent out again and delivered a day late.
30/07/19 by Customer
Helpful and straight forward. Easy to use
30/07/19 by Happy
Very good! I do recommend Parcel Monkey!
30/07/19 by Daria
Had to have a fairly large item picked up from a 3rd party and delivered to my home using next day tracked. The whole process was flawless, and will certainly use again.
30/07/19 by Customer
My parcel arrived at destination in 4 days. Was quick and easy to use this service.
30/07/19 by Georgiana
everything went perfect again
johnny
30/07/19 by johnny pedersen
Booking of such a large but not unduly heavy item was effortless and Parcel Monkey were able to get a very competitive rate mainly based on weight rather than size.
30/07/19 by Keith
Finally an excellent service you can trust! Thank you.
30/07/19 by Customer
cant fault them, every time.
30/07/19 by Customer
Perfetto in soli tre giorni il pacco è arrivato.
Grazie.
30/07/19 by Customer
Nice and easy and a good price with full insurance
29/07/19 by Barry
This is the second time that l used them to send a box to italy... it was very easy and it arrived on time ... no problems ... so l would raccomend it
29/07/19 by Customer
Parcel was damaged in transit and claim was refused, then failed to reply to any further questions and complaints about the refused claim. Wont be using again in the future, absolute Joke.
29/07/19 by Chris Miller
Excellent and convenient service very reasonably priced
29/07/19 by Margaret
Your service was very good, but the courier let us down and the delivery was delayed. Your agents helped me greatly. I chose Parcelforce 24 but it was a 48 hour delivery in the end.
29/07/19 by Cliffbooks
Excellent service, I have used these many times and never been let down.
29/07/19 by Ross
Customer services not very helpful with a couple of lost parcels.
29/07/19 by Pete Davies
Super easy to use and find info online!
Lots of different options with great prices.
The courier picked up from a specified address and delivery took place withing a few days.
29/07/19 by Aleksandra
Excellent service and very fast!!
29/07/19 by A. Braun
Payed for express 3 day delivery to Africa, my parcel was held in customs due to tax payments, I don’t blame them for this, but if I had known this prior to my payment I would have chosen a cheaper delivery method because clearly the delay in customs is a common occurrence.
29/07/19 by Customer
Very fast service yet again present for grand daughters sent to Hong Kong 5 day great thank you
29/07/19 by Customer Mrs Elcock
Good, fast service.
29/07/19 by Charlotte Bates
Completed online information, Dropped parcel off at local post office and received acknowledgement of receipt two days later. Excellent service, will use again.
29/07/19 by Chris
Good and affordable service
29/07/19 by F Stefano
Not being very good on the computer I found parcel monkey easy to navigate and completed everything first time, will continue to use them in the future, very pleased..
29/07/19 by Ian Phillips
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