We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
EXCELLENT SERVICE
30/05/19 by Kamaljit Bharj
Useless. The parcel has been stationary for 4 days.
30/05/19 by Douglas Sutherland
Parcel cant delivered Contact wasnt possible either
29/05/19 by Customer
UK to Austria large parcel. Good price and delivered on time. Excellent service.
29/05/19 by Rob
The dpd driver was unprofessional and rude wen he picked the package after I complain to dpd I am still waiting for a phone call since last Thursday.
29/05/19 by Hugo Sousa
Was nervous at first after reading some of the reviews, but to be honest, I couldn’t fault Parcel Monkey on their service.
29/05/19 by Chris
Great and convenient service. Tracking right to delivery
29/05/19 by Florence
Seamless booking process delivery was on time and customer was able to track progress
Highly recommended
29/05/19 by Mr Mcmorran
Im still flashed about the very quick (2 days), frictionless (from ordering until delivery no brake, delay, request or similar) of my delivery of 4 boxes ! And this with a very affordable Price. Thanks a lot to the team.
29/05/19 by Mark
Already recommended the service to friends.
Very transparent process. Felt like my boxes were safe at all times.
29/05/19 by Customer
Brilliant. Lots of choices for whatever service suits you and very easy to use. Love that i can keep tracking parcel at every step of journey and great customer service if you have a question/issue too.
Highly recommend them
29/05/19 by Leigh
Super service
29/05/19 by Kevin Fowler
The first and only time I have used Parcel Monkey will certainly be the last. I booked a collection and consequential delivery through them. The courier did not arrive, despite confirmation emails, print outs and tracking numbers assigned. I contacted Parcel Monkey who offered to rearrange the collection/delivery. The courier did not come for a second time (the courier company knew nothing of the booking). I contacted PM for a third time who offered a refund or a third collection. Naturally, I chose the refund. There was no explanation. No compensation for the bad service. AVOID this middle-man company.
29/05/19 by Matt
Service was quick, place my order and my items was collected the next day mid morning. Was given a receipt with my tracking number. Was given updated via email when my parcel reached it destination.
29/05/19 by Customer
I am very disappointed by the service I received. I sent a parcel via DPD express which got lost. I contacted them many times and have yet to receive a refund for the loss. I will never use them again, and neither DPD I must say!
29/05/19 by Alex B
Very easy to use and print off label. My only niggle, the price increased a little from what was initially quoted. But I’m sure that was the company. Luckily I didn’t loose money.
29/05/19 by Customer
Bad service @@@@@@
29/05/19 by Marian Izotov
prompt delivery and i am very pleased, would have given 5 stars but i could not track over the weekend. just said that they parcel did not exist and i got a tad worried.... it was fine after the weekend.
29/05/19 by Customer
Perfectly on time even with the bank holiday
28/05/19 by Customer
Great service...
28/05/19 by Mohit Bhargava
Easy website to use. Reasonable overseas prices, cheap UK prices. Prompt delivery, easy to track. Excellent.
28/05/19 by Paul
They tried to collect parcel but I didn’t hear them, they didn’t leave a card so I waited in all day not knowing they had been.
28/05/19 by MRS MARY NASTRI
Sadly a very bad experience. The courier from Parcel Monkey accidentally picked up 4 x boxes weighing 20 kilos each that were for another courier destined to go overseas, instead of picking up the single box weighing 7 kilos. I am not entirely sure how this was not spotted especially as the 4 heavy boxes did not even have any labels attached. I then had to pay Parcel Monkey to have returned and the state they were in when they came back to me meant we had to entirely re pack them. To add further insult to injury Parcel Monkey then charged me extra as they said I had not paid the correct amount of money for an 80 kilo consignment. So, a mistake of their making, which I have paid three times for and no reply from them when I emailed to complain. I will never use them again.
28/05/19 by Customer
Sadly a very bad experience. The courier from Parcel Monkey accidentally picked up 4 x boxes weighing 20 kilos each that were for another courier destined to go overseas, instead of picking up the single box weighing 7 kilos. I am not entirely sure how this was not spotted especially as the 4 heavy boxes did not even have any labels attached. I then had to pay Parcel Monkey to have returned and the state they were in when they came back to me meant we had to entirely re pack them. To add further insult to injury Parcel Monkey then charged me extra as they said I had not paid the correct amount of money for an 80 kilo consignment. So, a mistake of their making, which I have paid three times for and no reply from them when I emailed to complain. I will never use them again.
28/05/19 by Customer
Easy to use great price efficient service.
28/05/19 by Meryl Williams
easy to use and great comparison site!! Never use anywhere else! :)
28/05/19 by GM
Excellent service! Quick and easy to use. My parcels arrived in tip-top condition to its destination A+
28/05/19 by MARIO MATURO
Good reliable service
28/05/19 by Barbara Hill
found a good reasonably priced courier.Excellant service from start to delivery
28/05/19 by Mr Keith Moon
Collected a whole 6 days late. No refund offered. Very disappointed. Rang the parcel monkey and passed to courier company
28/05/19 by customer
After having problems with a rival parcel company (parcels2go !) I decided to give Parcel Monkey a "go" and I was very impressed with the speed of service ,the tracking facility and the "rate" all first class and the parcel arrived in the Czech Republic bang on Schedule . Thank you very much and I will use your service again. Good luck & Best wishes , David Taylor . WORCESTER .
28/05/19 by David Taylor
Cheaper than everyone else and easy to deal with.
28/05/19 by Filipa Batista
lost my parcel 2 months ago and never replied to my complaints. will not use again
28/05/19 by Customer
Used this company a few times and as always, spot on collected on time and delivered to France 3 days later brill
28/05/19 by Mr allan williams
competitive prices in some cases... but no number to call if there is a problem and the online team is slow to respond
28/05/19 by Nick Low
Quite easy to set up a delivery online via website - choice of carriers presented with prices. Hidden costs are a drawback IMHO. Added VAT not presented clearly so true total cost not always clear.
28/05/19 by bill potter
Both parcels were completely smashed even protecting everything with bubble wrap and some of the contents were completely destroyed.
28/05/19 by Customer
Very bad customer service when it goes wrong. They’ve even taken away the chat function so when something goes wrong with your order (I didn’t receive my labels/the order didn’t go through their end) you send them a message and hope they’ll get back to you within 3 hours (if you’re lucky and they’re quiet). Well they didn’t. I purchased a priority service within the timeframe for a pickup the next day. That’s hasn’t been purchased by PM with the courier and I now need to wait an additional day - my parcel will now be late and I’m the one that looks bad. Parcel Monkey - you need to address your customer service function and the ability to respond to customers quickly in the event things don’t go as planned. I won’t be using you again until you address the speed at which you address customer needs and technical problems.
28/05/19 by Dan Barnfield
Excellent service. Parcel collected on time and delivered in 2 days. Great value for money too.
28/05/19 by Sonia, France
Simple to use booking online.... decent prices.... ease of use printing forms etc and you get collections from top companies
27/05/19 by ian renton
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