We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
Very happy with a repeat 5 star service. Thank you !
27/05/19 by Scott Anderson
Excellent and easy
27/05/19 by Customer
I recently sent 2 high value parcels with parcel monkey. It came up as the cheapest for the level of protection I needed and delivered as promised. No issues.
27/05/19 by Asma Hafejee
Excellent service, so easy to use and reasonable prices, would definitely use again.
27/05/19 by D.Daveron
the courier still hasnt turned up
27/05/19 by Maria hind
great service and just what is needed to make your choice of service applicable to your needs
27/05/19 by Customer
The company is very good and the service is excellent I will used the again and again thank you to the team.
27/05/19 by Customer
excellent response
27/05/19 by mrs a
Firstly the PDF would not print the correct size so its barcode couldnt be read by the scanner (far too big). Due to the size, some information was cut off the lable so I had to make a screen-grab print while the courier waited (He was very accommodating). Secondly the shiping company in the UK contacted the recipient in India by phone to ask for a copy of his email addess, but they emailed ME for a picture of the recipient and a copy of his ID. I might use this service again, although in fairness ParcelMonkey are simple a portal and I chose the shipper based on price. At least I am forearmed to spend more time up front!
27/05/19 by Martin Hamilton
Excellent service with a fantastic choice of shippers. Easy to use website and very prompt service.
27/05/19 by Stormscreen Productions
Superb and reasonable priced insurance
27/05/19 by Customer
Excellent service. I highly recommend!
27/05/19 by Mihai
Excellent price. Brilliant service
27/05/19 by Customer
Paid for next day delivery before the bank holiday weekend and item wasn’t collected. This was for business use and I feel extremely disappointed due to the extended time scale and the knock on effects this will cause. Let’s see if the parcel is collected in the morning.
27/05/19 by Thomas Plastow
Very very fast and efficient service... will definitely use them again.
27/05/19 by Customer
Very impressed, cheap parcel delivery, easy to use and reliable
27/05/19 by Anthony
Great service
26/05/19 by C R E
Great service as usual.
26/05/19 by Toni
Parcel was picked up as scheduled, delivered as scheduled and the recipient was happy.
It’s a thumbs up from me.
26/05/19 by Mark
Fantastic service! Was through DPD, they gave me a window time to come and pick the boxes up and the same on delivery back in Spain! Very pleased with the service! Thanks
26/05/19 by Customer
Fast and easy online service, great deal and no problems.
26/05/19 by Jana Bhunjun
Top class service and never let you down
26/05/19 by Customer
Exactly as advertised.
26/05/19 by Paul Booth
Very impressive - thanks
25/05/19 by Customer
Fast delivery for very good price ❤️❤️ love parcel monkey ❤️
25/05/19 by Customer
Wouldn’t be better.
25/05/19 by Neg
Needed to ship a parcel to a friend in Sweden (from the UK), Parcel Monkey couldnt have made it easier for me to find a competitive price and get it shipped out.
25/05/19 by Chris Wingfield
Very happy - will use again.
25/05/19 by Customer
prendono i soldi dal account sensa autorizzazione. non spiegano per cosa si tratta.
25/05/19 by Sara
Brilliant service simple and easy to use
25/05/19 by Rebecca
Quick delivery to the USA from UK and upto date info all the way through
24/05/19 by Customer bev
Much cheaper than Royal Mail
24/05/19 by MICHAEL
Excellent service. Easy tracking. Would def use again.
24/05/19 by Satisfied customer
Very quick as always. One of my go to parcel service. Thanks
24/05/19 by MD Mazharul Islam
I waited in the entire day from 8am - 6pm and no one came to another courier. I then messaged Parcel Monkey UK who told me my collection had been cancelled and changed to 4 days time. I had absolutely no notification from anyone about this and would still be none the wiser if I hadnt messaged them! I then went with a different company which was £11 cheaper, so every cloud and all that! As for Parcel Monkey UK I wont ever bother with again!
24/05/19 by Bryony Dawson
Good value, lots of choice and easy to use
24/05/19 by Paul Routley
Smooth service! No issues!!
24/05/19 by Preye
Had to cancel a collection which I was told was done and a refund would be given. Despite numerous messages sent following a confirmation email the courier would arrive I received no response. The courier therefore arrived to collect the parcel and no refund given! There is a clear reason why they don’t have a contact number! Will now be reporting them.
24/05/19 by Charlotte
Sent a parcel in April. Did not arrive. Had to ring DX to find the problem and was informed parcel was damaged so advised to fill a claim form. Asked for photos of damage, I did not damage the item so did not have photos. DX informed me they would send parcel back to me but cannot find it. Parcel Monkey has no phone number so cannot get in touch and have emailed several times and had no response. The parcel was a solid steel item which could not have been damaged if it was hit by a car, still waiting response. Do not use
24/05/19 by Julie Gittins
Worst service ever.. took my money and I have waited for my parcel to be collected ever since.. each day making excuses and telling me the courier will be there the next day and the next and the next.. my 100% eBay seller score has now been compromised as the poor lady is still awaiting her parcel.. never ever again will I use them. .still awaiting a collection... still awaiting a refund still awaiting some half decent customer service ..I am disabled and I rely on collections and deliveries.. Ive never felt so let down!
24/05/19 by linda
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
