We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
Great service, in time
23/03/19 by Customer
They deliver the goods not damaged, at a reasonable price :-)
23/03/19 by Kevin
No fuss . Item was picked up and delivered on time I was able to track the journey and see exactly where my parcel was. Great price too.
23/03/19 by S Hutchinson
Very bad services, had time sensitive package to be delivered and parcel force said they had collected the item when they did not and took an extra 4 days and lots of calls chasing them.
23/03/19 by Ibrahim
Excellent service thanks, my expensive large package got to Czech Republic safely and my customer was very happy ???? ????
23/03/19 by Mark Feltham
Easy to use website. Ans great way to save money.
23/03/19 by Customer
Courteous,timely.
Vehicle was clean
23/03/19 by Customer
Good value for money, especially compared to other services. Only one small point, the delivery update notification was after the parcel was delivered.
23/03/19 by Customer John Wood
Parcel arrived safe and in good time
23/03/19 by James Arnold
Parcel arrived quickly and in good condition
23/03/19 by Customer
No text with time. Ignored note on the door. Failed collection. Full charges.
23/03/19 by Craig Beaton
excellent service..... recommend
23/03/19 by vasco pedro
No nonsense next day pickup from home and delivery a few days later to Berlin. Very happy with all elements of service.
22/03/19 by Nick Thompson
Good safe delivery service
Thanks
22/03/19 by Customer
Dont trust the information given. Delivery time stated at booking was not actually the timeframe of the courier so my parcel missed an important deadline.
22/03/19 by Customer
DO NOT USE; I had a heavy crate to be collected, it wasnt collected on the day as arranged, even though I was assured at 5pm it definitely would be. At 7pm I then realised it wasnt being picked up. The crate was too heavy for me to move (90kg) and I had to leave it on the driveway overnight with no security. There is no phone number for the company, only a message service during office hours with their customer services. Never again Im afraid, when you complain their attitude is that "we are just the go-between" so why bother with them? AVOID and go direct!
22/03/19 by Mike Bodsy Bowden
Well my first time of using Parcel monkey and I can’t fault, package picked up and delivered on the Saturday morning and for a good price too.
22/03/19 by Customer
Spot on cheap precise prices
Just what the doctor ordered
22/03/19 by paul and thanks for your order
Great efficient service
22/03/19 by Customer
Perfect service would use these again anytime
22/03/19 by Phillip Giddings
Found me the cheapest method to send something to the US
22/03/19 by TAYLOR
simple booking and quick service.
22/03/19 by Anna
Excellent service from collection to delivery.
22/03/19 by Customer
Brilliant! No fuss, no delays, no problems. No brainer.
22/03/19 by Graham
From the UK to a certain point in South Africa the service was great. Fast and efficient. But the parcel in South Africa has not yet been received and seems no one seems to know where it is. The receiver received an email from a company that said they will deliver he called them and they now say another company is delivering and this company also have no idea where parcel is!!! Confused
22/03/19 by Amanda
Delivered on time
22/03/19 by Roger Evans
Superb service. Easy to use and half the price of the Parcelforce website for exactly the same service, using Parcelforce!
Will definitely use again.
22/03/19 by Mr Mike Pye
Great service arrived within the 5 days in an accessible location in Cyprus for collection. Will use again :-)
22/03/19 by Stephanie
Ive been using Parcel Monkey for my small business for a while now for sending items over 2kg within the UK and overseas. The prices are competitive and I like the option of being able to have my parcels collected if I need to. The website is easy to use and I would recommend anyone give them a go.
22/03/19 by Sarah
I did not know that I had to include THREE copies of the invoice with my international parcel (that cost me £40+ to ship), so it was returned to me and I had to resend again at the same cost. Pretty sure that it was not mentioned anywhere in the paperwork from Parcel Monkey that I needed 3 copies.
22/03/19 by Tania D
Brilliant service, always recommended ????
22/03/19 by Gareth
really good communication with the customer, prompt and quick service.
22/03/19 by Barry Gilroy
Options available are presented in clear manner - site simple to use - works very well for me - no hesitation in recommending.
22/03/19 by Tom
Once again I can only say that my experience of Parcel Monkey was first class
Delivery was made in 3 days and one of those days was a Sunday
Would certainly be recommending and using this service again
Keep up the good work
21/03/19 by David
The best in the uk.thank you parcel monkey
21/03/19 by Carmen
Best service!
I wrote wrong telephone number for the receiver, but this problem was solved in one go.
Can recommend this service to all my friends!
21/03/19 by Customer Irina
Very easy to use I will definitely be using them again!
21/03/19 by Customer jan l
Very good service for sending large items
21/03/19 by lynda white
Uplifted at time notified, delivered a day early only downside was package was slightly damaged, but did not affect items.
21/03/19 by S CAVANI
Good Service - all arrived in one piece and reasonable times.
21/03/19 by Customer
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