We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
Excellent service, plenty of options. I will definitely use again. Highly recommended A*****
21/03/19 by Millyc
I hadnt used this company before. Great price and service.
21/03/19 by CustomerMairi
Took my money - no one has turned up to pick up my parcel, email sent but no response....
21/03/19 by Customer
great experience easy to use and much cheaper than royal mail.
21/03/19 by Mandy Jenkins
JUST EASY TO SORT OUT
21/03/19 by Mr Jonathan Edwards
Tracking is good.
21/03/19 by Moonraker
Used quite a few times now and never any problems. Easy to navigate website. Very happy. Will be back.
21/03/19 by Customer
I’m happy with Parcel Monkey, Thx U so much ????
21/03/19 by Gloria
It gave me clear options with excellent detail on insurance cover.
21/03/19 by Sert
No problems at all
21/03/19 by ML
Bought the service for delivery in 4-5 days delivery. Estimated delivery date given but parcel was not delivered on time. When i spoke with customer service through webchat they informed me that my delivery was planned for almost a week later. So as I complained they send me an email arranging a next day delivery that didnt happen either. Had to wait for their initial planned date(which was not the one provided to me initially) Complete waste of money and time. Could spend less money for the same service. And avoid all hassle to be on the phone chasing my parcel. Sent one via Royal Mail a day after this parcel and it got to its destinanation 2 days before.
21/03/19 by Ana V
The reviews appear to good for this company. However, encounter a problem and you will have BIG problems. I’m sorry to say the Support Centre replies do not address the problem. To date I am unable to understand the replies from four different support people none of which answer my problem, questions/concerns. I have resorted to sending an email to the address listed on Trustpilot - no acknowledgement of receipt and no reply has been received to date. As other reviewers have pointed out Parcel Monkey does not have a telephone number so they remain detached from normal business practices.
21/03/19 by David James
Excellent Delivery in only 2 days with no problems from the UK to Austria. Would recommend Parcel Monkey to anybody!
21/03/19 by Customer
Great sevice! Super fast delivery, I was wery pleasantly surprised how quick and smooth everything went! Will definitely recommend
21/03/19 by Miss Gendvile Gedminaite
Was waiting all day at home call at 6.30 pm if someone is coming to pick up the parcel as I took day off from work. They insured the driver is coming call another 3 times for sure the driver is coming and in the end waiting still at 8.30 pm the driver didnt come. Next day without saying sorry or explanation why the the driver didnt come told me to reebok the collection for another. I cant take off days from work.! Crazy?
21/03/19 by Customer
Not only the cheapest, but the fastest. First time, delivery arrived 4 days before expected delivery date. Also did not have to pay custom charges which is very rare for Indonesia.
21/03/19 by Bramwell
Excellent service and price. All paperwork and labels easily printable and parcels sent without hassle. Many thanks
21/03/19 by Customer
Excellent. Whenever I need to ship an item I always go to Parcel Monkey. Easy to fill in and the price is always good.
Highly recommended.
21/03/19 by Trevor Croucher
Very good company
21/03/19 by Christopher Welch
Trustworthy and reliable! Process so easy and stress-free!
21/03/19 by Kirsty Harris
Not good when tracking reverts after 4 days saying its back at the Post office you shipped it from, clearly a glitch in system but not good as a customer, appears to be back in Italy !! Thanks for my time I wasted chasing things!
21/03/19 by stuart
Brilliant service. Would Highly recommend
21/03/19 by margaret cartwright
"48 hour delivery" took 6 days. Shockingly bad would not recommend!
21/03/19 by Lewis Gerrie
Really good service...
20/03/19 by M Haigh
I use Parcel monkey. Had one bad experience when goods arrived damaged. Still trying to resolve problem. Evon though there was a £60 insurance on goods. Didnt look good for my reputation as a seller..
20/03/19 by Customer
excellent service
20/03/19 by Kamaljit Bharj
05 Mar 2019 - Courier Parcel UK Go elsewhere The most incompetent company I have ever had the displeasure of using. Lies, excuses and ignorance . horrible
20/03/19 by dan
Used them 3 times. twice excellent.on one occasion took a while to get to destination abroad.but it got there .it was Christmas so if sending at Christmas give a bit extra time as Spanish delivery where very busy
20/03/19 by Customer
Fantastic, quick service. Polite couriers.
20/03/19 by Customer
No fuss no bother to find the courier of your choice in both cost and quality. Recommended.
20/03/19 by David of Suffolk
Very easy to use will use again.
Definitely the cheapest courier for my parcel.
Very pleased overall.
20/03/19 by Terry Wood
First time using Parcel Monkey and was a bit wary as to how their prices could be so low for Parcel Force against booking direct, but all good and no issues with booking, collecting or delivery.
I will definitely be using them again
20/03/19 by Ian
Good price, picked up on time and delivered overseas without any problems to client arriving on time.
20/03/19 by Barbara Hinton
Worst company ever dealt with. I’ve been chasing for me parcel since 6th February and despite contacting them on a number of occasions no one has bothered to contact me. The company has no call centre apart from few an online agent(s) based overseas who doesnt know anything
20/03/19 by Tanveer Ahmed
Booked a 3 day tracked service tracking don’t work 9 days later still no sign of parcel try to sort it out and only online chat available with someone who asks the same question that has nothing to do with the shipping absolutely a lot of rubbish avoid
20/03/19 by Derek Taylor
They do what they say they will do.
20/03/19 by Mr Duncan Grant
Terrible communication, no phone customer service just Julia on live chat, the most inhumane system with absolutely no idea of how to keep loyal customers who have spent thousands with them over the last few years. We wont be using Parcel Monkey again and will go directly to a courier.
20/03/19 by Amy Daniel
Efficient although I wasnt given any kind of receipt. Parcel arrived OK though.
20/03/19 by Tony Firmin
Wonderful service. Pick-up within an hour of booking and fast return to a product company. Had my refund for the product in 2 days. Thank you for taking away my stress for such a good price
20/03/19 by Grainne Pulver
very pleased with service
20/03/19 by ALAN
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