We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
Good service but still on the exspensive side
19/03/19 by Customer
I have just received news that the item was broken in transit, despite my experience with packing fragile items to ship abroad. I thought it would withstand a herd of elephants trampling over it but sadly it didnt withstand the shipping handlers.
18/03/19 by Jos
It was cheaper to buy this ParcelForce large parcel delivery through ParcelMonkey than directly from ParcelForce. The ParcelForce delivery worked fine.
18/03/19 by Eric Rossiter
Parcel collected from my door on Tuesday, arrived safely in Germany on Friday, and was much cheaper than the Post Office. Although ironically, it was the Post Office that collected it from me in the first place.
18/03/19 by Mr I Roach
Very fast responsive, and my parcel was delivered as per my request with picture taken to show where was it at my back garden. Good service.
18/03/19 by Customer
The comparison site worked well and got the labels printed and package dropped off. However, DPD took 7 days to deliver the parcel to the destination contrary to what they advertised!
18/03/19 by Samrat Mukherjee
Good service and had an e-mail the next day to say my parcel had been received.
18/03/19 by Christina Weir
all good.. no probs
18/03/19 by pat hixx
Easy site to use. The service booked came the next day & the parcel was delivered in the estimated time frame.
18/03/19 by Mrs S Lion
Excellent service at a good price
18/03/19 by PHILIP READ
Packets collected on Wednesday and delivered without problems on the following Monday. The ideal service for the second time. Thank you.
18/03/19 by Mike S
Shipping of guitar,Faultless service,good price,
No hesitation to recommend.
18/03/19 by Spf0
Cheaper and probably more efficient than Royal Mail. Used several times without any issues.
18/03/19 by CW
WORST EXPERIENCE OF MY LIFE WORST EXPERIENCE OF MY LIFE WORST EXPERIENCE OF MY LIFE Should be zero starts ,garbage service THIS COMPANY IS A THIEF. Worst experience ever. Be aware when your online store wants to use this service.Every time I tried to reach out to them I got told I need to allow them 72 hours to get an UPDATE DO NOT USE Parcel Monkey UK
18/03/19 by dan
Excellent service. Hihgly reccomend to everyone . Would not consider using anyone else .
18/03/19 by Customer derrick anderson
I dont know if it has arrived at its destination yet?
18/03/19 by Customer
Great and cost effective service
18/03/19 by Denis Callanan
Great service
18/03/19 by Steven Rogers
Paid for next day pickup and for delivery in 24 hours. Wasnt picked up on the next day and took nearly a week to be delivered
18/03/19 by Customer 360195
prompt and efficient at a very good price.
18/03/19 by Geoff Goult
Scam artists! Ive sent two parcels with these rip off monkeys and both incurred a "surcharge" due to volumetric weight. This is despite both parcels having exact sizes & weight entered when booked and sent to UK addresss! Cannot recommend to anyone! AVOID!!
18/03/19 by Mr Jones
Excellent delivery service highly recommend.
Have used the service 4-5 times now and no complaints .
18/03/19 by JW
Collected Tuesday delivered to Auckland Saturday. Excellent service.
18/03/19 by Mrs Smith
Would not use this company had a parcel sent by them 5days late arrived damaged took inc but did not pay said after 4mounth it was to late this compamy is a com
18/03/19 by Mark Brighton
Great service as always
18/03/19 by Mandy
Got to destination on time!
18/03/19 by Customer
Very fast delivery
18/03/19 by Customer
Amazing!!! I have used them for over 100 deliveries and they all went smooth
18/03/19 by Customer
This service was excellent - first time I had used it and it wont be the last! Easy to track and delivered on time! First rate!
18/03/19 by Lesley from Dorset
I have held off from writing this review for a while now in order to give Parcel Monkey plentiful time to sort it out, but now, ten weeks later, I have lost hope. If I could rate zero, I would. The worst experience I have ever had of dealing with a company in my professional life. I sent two parcels, one went to the wrong place, and the other was damaged beyond repair, but insured with Parcel Monkey. Firstly, the claims got merged together into one claim, which confused everything. They sent the damaged parcel claim form to the customer with the late delivery, and if it hadnt been for my own investigating, that would never have been picked up. Every time I speak to someone, which is not often as the only way you can speak to them is on their chat system, which they takes days, even weeks to reply to you on, they end up confusing the two issues, or are not aware of them. It is now 10 weeks since the initial claim and we have been offered 10% of the claim, being told that that was all we claimed, and they will now no longer look a further into it. The only time you can guarantee some kind of response if if you tweet them, which is just unacceptable. I rarely get this upset about these kinds of thing, but I rarely am faced with this level of ineptitude and rudeness.
18/03/19 by Joshua Fiddy
Speedy, convenient & easy.
Happy I found you guys.
The only negative is that you’re expensive or, I’d use you more often!
18/03/19 by Customer
Found a parcel company who were excellent. Easy to book and at a good price. Would use the web site again.
18/03/19 by Alan Ravensdale
Disappointing experiences particularly with parcels going outside UK.
18/03/19 by Customer
Another parcel delivered UK to Spain on time and in perfect condition...can’t fault this service, thank you.
18/03/19 by Margaret
Service easy to use & competitively priced.
18/03/19 by Customer
This is the second time I have used parcel monkey. My parcel got to the destination. Very easy process and cheaper than any other courier company.
18/03/19 by Mr Patel
Very happy to recommend Parcel Monkey
18/03/19 by Helen
Quick & Easy.
18/03/19 by Paul
Worst experience of my life with a courier.. If anyone would like the back ground and entire history on which i have based my review I will be more than happy to produce it .. To try and keep it Brief They Failed to collect the item on 3 different occasions. be aware if you have a problem, you cannot speak directly to anyone at PM its all on-line (possibly offshore ) I spent a total of over 2 hours on line with their so called help center attempting to ascertain reasons for failure to collect ..I was kept waiting for over 30 mins at times, only to get constantly predetermined, "stock" non committal responses, which did not answer or address any of my issues example My Question.. can you please contact the courier responsible for collecting my parcel and advise me if they are definitely going to arrive today as advised by yourselves, especially as they have failed to arrive on 2 previous occasions ( 2 days of my time wasted staying in, to facilitate pick up ) Their Answer .. PM are unable to contact the courier directly, we have to send them an email and wait for a response . waited online for 40 mins to be told.. sorry courier in question has not responded. It gets worse !! They finally collected the item (a small solid wood bedside cabinet ) sold to a lady in Dundee via Ebay ) item was never used and in original packaging.. Next i am contacted by the recipient ..who included images to support her disappointment .. It had clearly been dropped.. box was badly damaged and the unit (solid oak ) had a big piece of one corner broken off .. must of taken some force to damage and sever solid oak .. so i contact PM and go thru the process of complain and attempt to claim compensation.. No sir !! I was informed that my item was listed (somewhere in the T&C ) as not covered for damage.. even though, when i booked the delivery i had to clearly describe the item for shipment and was then asked for the value .. at no point was it flagged or are you made aware that you have no recourse should the item be damaged ( so totally pointless and irrelevant asking you to submit the value) bit of a con ! if you are asked for the value of your item, you would naturally assume you were covered in some way if things went wrong .. not with PM .. I have never taken the time to write a review on any product or company. but my experience with PM was so bad i really thought it was worth spending 20 mins. so others hopefully do not endure a similar nightmare
18/03/19 by LAF
Picked up on time, within the hour emailed, terrific price, I send parcels to Denmark and France as well as UK and they are always in three days and the tracking is so easy. Woulsnt use anyone else
17/03/19 by Lynnette
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
