We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
Parcel Monkey is my go-to service for sending parcels to Europe, its quick and efficient and has never let me down.
05/03/19 by Forgan Distillery Ltd.
Good at what you do, thank you
05/03/19 by Andrew
Very reliable service provider.
05/03/19 by sa
I have left a formal complaint for the attention of management and have not had a response to-date. Terrible service and would not use again.
05/03/19 by Customer
Perfect , thank you will keep on using ,,very reliable.
05/03/19 by Dean Thomas
Easy to arrange and drop off package.
05/03/19 by Duncan
fast and no problems with delivery would use again
05/03/19 by J.P
Brilliant!!
05/03/19 by Karen Scott
Although the dashboard was slow to update (didnt list my parcel as out for delivery until an hour before it arrived)
Everything arrived safely and on time.
Site easy to use and self explanatory.
05/03/19 by Catherine
A1 as usual ???? ????????????
04/03/19 by joseph mc menemy
Timely pick up. Easy to book and delivered on time...
04/03/19 by celtic blob company
My experience of this company is very good, they were fast and reliable. The goods were delivered before expected and in a great condition. The tracking function was a helpful bonus.
Overall a very pleasant experience and one I would recommend.
04/03/19 by Diann Mills
Excellent service and a good price
04/03/19 by andy frayne
I wanted to send a parcel to Germany. It was an easy web site to navigate. Unfortunately having completed the transaction I realised I had made a mistake about the weight 5kg instead of 6kg. I contacted Parcel Monkey via their contact page to explain my problem, They answered with clear and easy instructions within an hour. I resubmitted and paid again for my parcel (which was recieved in 3 days) and Parcel Monkey kept me fully informed regarding both parcels and ultimately my refund. Speak as I find - Brilliant! Thankyou to Margo in customer service and both Jess & Kev in the finance department. Unfortunately Companys and people often forget the excellent staff!
04/03/19 by greywolf
Fast efficient service and a good price.
04/03/19 by Mike
Super cheap and quick and reliable and efficient special for heavy items and large
04/03/19 by Customer
GOOD AND THANK YOU FOR YOUR SERVICE
04/03/19 by Dave
As a regular user of this service I have on several occasions been disappointed with the service due mainly to the agents use in Italy. On this occasion the service surpassed my expectations and I hope this will continue in the future.
04/03/19 by Mr Mccormack
Great service from Dorset to the Pyrenees. On time and reasonably priced
Thanks
Stef
04/03/19 by Stefan York
A very competitive price and delivered as expected. Tracking information was accurate.
04/03/19 by Sharon Smith
Easy drop off and tracking info good. Best price available for the required service.
04/03/19 by Andy Clark
Excellent service
04/03/19 by William
Great service
04/03/19 by Customer david marks
Ive used parcel monkey 5/6 times recently and have been very satisfied with deliveries so far.
04/03/19 by D Hill
Fantastic service, fast, easy and cheap. 5 stars.
04/03/19 by Matt from Sheffield
excellent service as always. Most efficient internet courier by far . Customer service is superb
04/03/19 by Mark Taylor
Gret price, and no faff experience
04/03/19 by Customer
I sent some fragile parcels through parcelmonkey via Parcelforce. All arrived safely - impressive!
04/03/19 by Fliss0045
Excellent service from Parcel Monkey the parcel was picked up by DPD by a very helpful and pleasant driver and arrived on time in Spain with no damage. well done
04/03/19 by Bill
Great super fast delivery amazing
04/03/19 by David Wilkie
Providing the delivery goes smoothly then Parcelmonkey gives an excellent service..however...should the delivery encounter snags due to damage then Parcelmonkey are not as easy to deal with as they should be...so that is why the rating is a guarded 4 star...their public relations and customer service department are difficult to deal with and require endless amounts of photographic and other evidence in support of a claim. The delivery form is simplicity itself and the webpage easy to use but beware of courier damage!
04/03/19 by Francis MUNOZ
Fantastic service recomended
04/03/19 by Customer
Awful. Paid extra for Insurance. Part of item missing and told me item wasnt packaged properly yet courier gladly accepted it. 2 weeks of slow replies to get told to pay more delivery after they found item.
04/03/19 by Mark Patton
Cheap, quick and efficient
04/03/19 by S. Triker
I have used Parcel Monkey on several occasions and have never been disappointed, highly recommend.
04/03/19 by Kate
Parcel monkey are THE WORST service I have ever come across, damaged 3 external composite doors when delivered to us, I am 60 years old and have used many companies in my time but Parcel Monkey are by far THE WORST they don’t reply to messages, e mails or texts, just send a stupid ticket just to annoy you and they don’t have ANY PHONE lines so you can’t contact them, please stay clear of Parcel Monkey. BTW I would have given NO STARS if I could
04/03/19 by George Ogden
Parcel collected and delivered on time.
The only thing that slightly spoiled it is that the printed labels are not very good, as the description print covered part of the recipients name and address.
Otherwise, very happy.
03/03/19 by Customer
Having never used this site I was anxious but it was fantastic and so easy!! Straightforward and hassle free, fair price and express delivery. Will be back!!
03/03/19 by Customer
Always tends to bring up dpd as the top result which is ideal as it’s 1-2 day delivery a local drop off to my house with full tracking and signed for delivery it’s simply to use all good with me
03/03/19 by Paul Wildgoose
Good prices, great customer service.
03/03/19 by Customer
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