We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
Easy to create a parcel collection
01/03/19 by Customer
Item arrived damaged and broken. In order for this to happen there would have had to been an excessive amount of force as the item was well wrapped and was initially delivered by Royal Mail with NO issues.
01/03/19 by Customer
Great service and price. Only thing was it took 5 days to arrive on a 48 hr service. But that was down to parcelforce 48. 5* will use again.
01/03/19 by William
Half a star doesnt justify the level of incompetence I had to deal with to get a simple delivery dealt with. Not sure if Ive ever came across a support function with such limited answers to the questions that needs answering. Ive send a parcel on the 19th of December 2018, reached customs on the 21st of December 2018, havent heard anything from Parcel Monkey until the 6th of February 2019 when they raised a ticket to ask if I can confirm the delivery address which I did on the 12th of February 2019. On the 21st of February 2019 Parcel Monkey updated the ticket saying that the parcel is being returned as it reached the maximum hold period at the local courier. ALL necessary information were provided when this parcel was initially booked, including delivery address. I then reached out to support and over a period of a week, they advised me to raise a ticket, which I did, "management" is dealing with my query. Over the space of a week now, no one can tell me the reason why this parcel was send back if the delivery address was provided and confirmed, where my parcel is physically, when I can expect my parcel to be delivered, who I can talk to regarding my parcel. Not providing any answers to a paying customers questions, never mind the level of non service is horrendous, unpleasant and a huge waste of time. Not sure what function support is providing because in my case I have spend literally a few hours trying to get some answers to no avail. Probably the worst "service" Ive ever had to pay for and the best is I still havent got the parcel delivered, and they will probably tell me in a two weeks time when someone do get back to me that I need to book another service for which I probably need to pay for again.
01/03/19 by Le Roux
Very nice and fast, can drop even ar my local corner shop
01/03/19 by Customer
Absolutely first rate service. Parcel from UK to France delivered in 2 days and arrived exactly when they said it would. Much cheaper than the Post Office. Will definitely use them again.
01/03/19 by H GAZE
Delivered on time and with a smile!
01/03/19 by MR P RUSSELL
Thank you for providing an excellent service with my parcel.
01/03/19 by Customer
First time using this service and it was great!
01/03/19 by Customer
I was really impressed with this service. It was the most effective option for me and it sent my parcel with Parcel Force and I was able to tract this all the way back to China and see that it was delivered promptly. I was really delighted with this service.
01/03/19 by Helen
Amazing, very simple to book and everything went very well - shipped 15 boxes from the UK to Germany and was very well impressed! Everything got there safely and within two days! Thank you so much.
01/03/19 by Jessica
Great service, prompt and half the price of Parcel Force from the PO
Also on time, easy to use and quick to respond to any problems that might occur.
Great to also send pacs to Europe
01/03/19 by Dominick St Angelo
Excellent service . Booking online was straightforward, cost was competitive and dropping off a breeze. Delivered to local post office on Friday morning and parcel was delivered in New Zealand the following Tuesday.Tracked all the way so you can see progress.
Highly recommend.
01/03/19 by Barry
I would recommend Parcel Monkey UK as they were very reliable and I felt like my parcel was in safe hands.
01/03/19 by Karen Suggett
Very efficient no hassle very competitive on price
01/03/19 by Customer
Clear easy booking, good value for money.
I use it to send parcels to Turkey, cheapest cost. Prompt collection service by Royal mail!
No trouble at all.
01/03/19 by Maen
Fantastic! Superb!!
28/02/19 by Customer
Very easy to send a package to China. Very efficient and regular updates its progress.
28/02/19 by The Muse
Prompt collection and delivery
28/02/19 by Customer
Ease of arranging parcel uplift and everything went to plan
28/02/19 by James McCann
Fast delivery,Thanks
28/02/19 by Customer
Great.quick service
28/02/19 by joanna
ALWAYS GOOD EARLY PICK UP,, TAKE CARE WITH ORDER,S NOT TO GET DAMAGED,, TOP COURIER, I ALWAYS USE, 100% ALL DEPARTMENT,S CHEERS FOR THE 30TH TIME, EDDIE
28/02/19 by Edward Lamotte
Parcel monkey are brilliant.. pick up and deliver all my parcels without hassle.. service is really good, I use them on a regular basis to send to Spain and would highly recommend them . thank you very much
28/02/19 by Alice Gray
Excellent service
28/02/19 by Beth
PARCEL NOT DELVERD YET WE CANT GET TOUCH WITH PARCEL COMPANY IN INDIA CAN YOU PLEASE DELVER PARCEL ASAP
28/02/19 by Customer
They just did what they promised ????????????????
28/02/19 by Mr Towns
DX express delivery booked 5 days ago and still not collected after few calls and chats .i need to "cancel" my order to have a refund for the service that was not provided to me. Ill not recommend using parcel monkey except with parcel force. every other courier are purity much useless. Parcel monkey shame on you for advertising a service that is not provided.
28/02/19 by Mariyan
Didn’t pick up when they said they would then picked up two days later and then didn’t deliver the next day as promised it was a total nightmare to be honest seeing as I paid for next day pick up and delivery it was not given nor a refund
28/02/19 by Customer
Brilliant service - collected on time and by a very polite and smart driver, and delivered in under 48 hours. Great value at about £11 for a huge heavy parcel.
28/02/19 by Mrs Isabelle Crawley
The parcels arrived in 5 days. I have used Parcel Monkey to send numerous parcels to Italy and they have always arrived on time. An amazing and efficient service.
28/02/19 by Terrence Williams
Very bad, parcelforce 48 service ordered last week Thursday afternoon, theyve picked up the parcel in Scotland next day then nothing happened. Tracking history shows, parcel sitting somewhere in a hub, depot or whatever... never again.
28/02/19 by Peter
Excellent service as always. Thoroughly recommend this company. I use it all the time
28/02/19 by Mr Robin A Daish
Pricing in general and Pricing for protection of shipment is great. However, tracking status for the shipment is updated way too slow, dont know when the customer received the order (even now still says order is in transit).
28/02/19 by New Customer
Arrived a day later than quoted but not a problem
28/02/19 by Simon Thomas
I ended up paying £28.78 to send a parcel that was advertised as £7.19. One attempt to deliver the parcel was made and it was delivered to the depot that same day. The recipient went to pick up the parcel two days later but it was gone. Parcelmonkey made me pay to have it sent back to me and I had to pay AGAIN to have it resent. They claimed it was damaged (it wasnt) and multiple delivery attempts were made (one attempt was made). Customer service will not listen to me and they wont offer a refund. Avoid at all costs and go direct with the delivery company.
28/02/19 by Customer
Good service many thanks
28/02/19 by Customer
Excellent service. My parcel to Durban SA arrived 2 days earlier than quoted. I will use Parcel Monkey again for sure.
28/02/19 by A Smith
It took 3 months for my parcel to be delivered, only for it to be returned to me damaged! I contacted ParcelForce and they said it wasnt sent via them, despite me using their service and getting ParcelForce delivery cards...now trying to seek a refund and compensation - wish me luck!
28/02/19 by Winston
Great Service, thanks
28/02/19 by Customer
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