We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
As ever Parel Monkey, you help and support a small business trading internationally every time. Much appreciated.
22/02/19 by Audrey Ball
Having recently had dire experiences with Parceltogo and Hermes, it was a relief to have had a parcel delivered safely. Thank You.
22/02/19 by Jos
Will keep using them
Came when they said they would, delivered on time, good service.
22/02/19 by Nuala Magnus
Collection date was wrong twice, but customer service rectified that twice. I paid for a DPD delivery service door-to-door, seems when it entered Sweden it was handed over to the local country delivery service, which didnt drop off to my door - having me go to collect a large heavy box by foot in the snow and ice. Overall it was fine, but for the price I paid, I expected more than a 3-star service. You may as well use the post office.
22/02/19 by Customer
Easy to use xx
22/02/19 by Glenis Allen
Fast efficient international delivery
22/02/19 by Very happy Customer
Really Happy with your service. Will use your services in future.
22/02/19 by Customer
Excellent service - everything went according to plan.
22/02/19 by Customer
Excellent service which worked like a charm. I can think of nothing negative to say about this Service
22/02/19 by Colin Eastland
Excelent service - best price and very fast delivery
I will use from now allways Parcel Monkey for my parcels
22/02/19 by Emmanouil Georgiadis
Very nice very quickly thank you xx
22/02/19 by Alexandra
over charged us. Our parcel had correct size and we weighed it at 25kgs. They sent an email 2 weeks after saying the volumetric weight was different and it was 34.99kgs so charged us more. No way was it that weight but it seems they can dib into your account and take more money without any proof whatsoever. We have photos of the parcel before it was sent and when it was received. Will never use them again.Nice way to earn extra money if you did that to a 1000 customers every week....................
22/02/19 by Claire
Excellent service
22/02/19 by Anthony Waldron
Great service, and really good value too. ???? Recommended!
22/02/19 by Chris d
When parcel reached at destination local delivery company ask for money again. Which i already have paid here for parcel.
22/02/19 by Customer
Overcharged us, we sent a parcel that weighed 5kg and after youd send it they then charged us a surcharge claiming the parcel was 30kg. We wont be using the service again.
22/02/19 by AMB Limited
Excellent service everything went like clockwork
21/02/19 by Customer
Very easy to compare and choose best price. Have used 6 times in last few months sending parcels to Germany with fast delivery times.
21/02/19 by Malcolm
Good communication and tracking was easy.
21/02/19 by d ohara
Great service thank you
21/02/19 by Customer
Parcel disappeared !!!!
21/02/19 by Customer
My parcel went to London rather than Suffolk and I still dont have it, its over a week now. The driver was supposed to deliver today and when I tracked the item, it said, couldnt find the address!!! I get deliveries all the time with no problems. This is unacceptable I should have had my item ages ago. Very bad service , so angry with it all
21/02/19 by Razz
We have used Parcel Monkey on several occasions and they have always been brilliant. They have always been reasonably priced, reliable, and delivered on time with never any damage.
Totally recommend ????????
21/02/19 by David Raisin
Really fabulous service although initially the eta was given as Monday and it was a next day....had a little panic but was reassured and package arrived as planned.
Thank you
21/02/19 by Susan
Sent a parcel to my son in Dubai 16th November 33emails up to today & no parcel delivered 2weeks ago e mail came & said it was in Southampton & if I pay around £13 it would be sent back to me still no parcel !! I have had a constant battle to get any answers to my questions usually sorry for the inconvenience the parcel was to my sons place of work for ease HSBC bank in Dubai via parcel monkey I find out it is with a different carrier who cannot deliver it they want a different address so we give them an alternative they want phone numbers we do &so on. I asked in desperation for the carrier name & a phone number so I can sort it out myself as they cannot or do not want to I get the standard reply of sorry for the inconvenience obviously a computer response there is no phone number to talk to parcel monkey. after 33emails &spending between £60-£70 over 3months of not getting anywhere I give up the worst company I have ever come across
21/02/19 by Mr CD Finch
Top service got a good price
21/02/19 by Steve burns
Fast international delivery
21/02/19 by Customer
Very good service. They collected and delivered my parcel efficiently and on the right dates.
21/02/19 by Customer
Have now shipped 5 parcels and I am very pleased with your service
21/02/19 by Gunnar Jessen
As a small business owner I want good service and decent prices. Well, Parcel Monkey gives me both of those. The website is quick and easy to navigate, the couriers arrive when they say they will, and everything is nice and simple. Cant ask for more.
21/02/19 by Martin Hambleton
Easy to use, straightforward, efficient and effective. Only downside is you don’t get a window for when your parcel will be picked up if you book a home pick up. Would definitely recommend though!!! Super friendly courier.
21/02/19 by Customer
Absolutely brilliant. No issues whats so ever. Extremely fast and efficient. Thank you
21/02/19 by Customer
Easy fast friendly and affordable!!!
21/02/19 by Mohomed Rizvi
Straight foward. No fuss.
Had a same day pickup. (From placing order) Although no time is stated. So had to wait in a bit
21/02/19 by Aaron
Updates were regular and accurate and collection has always been on time. The prices are unbeatable and the process is smooth and efficient - would definitely recommend!
21/02/19 by Shibzzi
Happy with service
21/02/19 by Lou Taylor
Easy to use- straight forward shopping documents. Would definitely use again.
21/02/19 by Catherine
Amazing service, delivered an international parcel on time and was able to track the item all the way to the destination.
Thank you, will definitely recommend and use the services again.
21/02/19 by Suren
I booked through parcel monkey and took my parcel at the drop off points where I was told they cannot take it as it’s more than 10kg whereas I paid for 20kg and got a sticker to put on my parcel clearly showing the weight.I have to contact the parcel monkey where I was told to cancel this service and try another one.
21/02/19 by MR HASEEB KHAN
courier wouldnt take parcel from seller, not wrapped correctly, seller refunded my money, lost out on a good buy, to cap it all, no communication whatsoever from courier, and no refund !.
21/02/19 by Cam lloyd
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