We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
Excellent service, easy to use
03/03/19 by Andrew de Labat
Easy to use and everything went better than expected
03/03/19 by Dennis
perfect what more could one say
03/03/19 by Scott Wilson
Second time Ive used Parcelmonkey , excellent service. AAA rated.
03/03/19 by Customer
This time the parcel was collected and delivered on time.
Better than my last parcel
03/03/19 by Avantguard Security
Really quick and efficient. Easy to organise
03/03/19 by Customer D
Very good service
03/03/19 by Customer
Better than Royal Mail
03/03/19 by Customer
They were fine
03/03/19 by Customer
Exactly what I was looking for.
03/03/19 by Fabio
Excellent service
03/03/19 by Graham Stevens
Collected and Arrived
Very happy. Low cost
03/03/19 by karen davidson
Used parcelforce to send parcel to Canada, straightforward purchase and prompt arrival of label. Only slight problem is the overcomplicated customs label when the parcel only needed a cn22 but I just printed this myself. Easy to drop parcel at post office and arrived in 5 working days to rural Canada.
02/03/19 by Lindsay
Excellent service throughout and totally satisfied.
02/03/19 by Silverfox
excellent the second time Ive used parcel monkey and they are brilliant! Received my parcel from UK to turkey in 3 days undamaged.... will always use parcel monkey
02/03/19 by Natalie34
Great service as usual.
02/03/19 by Customer
On time no problems and profesional
02/03/19 by Customer
Very good service, quick and efficient.
Thanks.
02/03/19 by Customer
Used Parcel Monkey to deliver a parcel to Italy. good price, parcel delivered in the expected time scale. Track and trace worked. One small problem : the system produces two different sets of labels - not sure if both needed on the packet, or is one a receipt for customer? In the event I printed it all twice, put one set of both on the packet, and kept one set. Perhaps instuctions could be clearer for first time users, However, the parcel was delivered without any problem.
02/03/19 by John
Excellent service and best prices.
02/03/19 by Denis Reed
Booked online, collected & delivered quickly
02/03/19 by Karen Gingell
Great job and fast
02/03/19 by Neil
easy, fast, cheap, amazing! gave me so many options and allowed me to easily compare different postage times and prices.
02/03/19 by b ivanova
if you not tell me who the courier is, i will go further, its beyond absolute joke, i paid for a service for international tracked and signed for with usps It arrived at new your jamaica parcel company on February 9th 2019, you kept saying that we need update from usps. Because i spoke to usps numerous time, they said otherwise They told me once it arrives at parcel monkey it is your responsibility to update the tracking. Then you tell me its in transit. If its in transit WHICH COURIER??? are you using. you cant even tell me who you are using. Then you say we have updated you. you give me an old update which the item was already delivered to me last year, which i already received without having any issue. how come this time you are causing me anxiety and stress all over 3 parcels that was sent to me as a gift. you cant give me a direct answer. All i want to know which courier you are using and if it is in uk or usa? paid $133 tracked and signed for. im not getting the service. you keep telling me reassured we will get back to you immediately after we find out from the courier. its been 1 month now, and no parcels.
02/03/19 by D B
Poor tracking information. Parcel has taken longer than the 3-4 day service we paid for. Recipeient asked to pay delivery charge.
02/03/19 by Customer
So simple to use and cheaper then other companys. Also got there when it said it would.
Would definitely recommend and will.use again
02/03/19 by Rachel
Good and fast
02/03/19 by Customer
My package was delivered in impeccable time! It actually came 3 days early!!
02/03/19 by Customer
Fab! I would definitely recommend this company!
01/03/19 by Deborah
Was quick and stress free
01/03/19 by KHADIJAT ADEWUNMI
Easy to use great service
01/03/19 by Customer
Horrendous service. They claim to have no control over the delivery company. However on their website it says all enquires should go through them. The delivery company were much more helpful when I contacted them directly. They said they would refund as they failed to collect the parcel. Parcel Monkey said they are not liable for any failed collections and would not refund. I will be going directly through the delivery company next time. I don’t see the point in using Parcel Monkey. I would in particular like to mention Julie who was extremely unhelpful. She was deliberately awkward and extremely slow at replying over the messaging system. When I asked to speak to her line manager she wouldn’t facilitate it. Hopefully this review makes it to a manager. On a final note, I would only use Parcel Monkey to compare prices and then go direct to the company. That way if something goes wrong you can hold someone accountable.
01/03/19 by Joe
Brilliant service and cheapest in all provided me fully tracked service from dpd for my parcel to Spain will recommend this website to anyone who is looking for national or international parcel delivery service
Thanks parcel monkey
01/03/19 by Azhar Mahmood
Parcel Monkey are brill. Great service & even greater prices. Highly recommended.
01/03/19 by Mr Owen
As always , a good service
01/03/19 by Customer
Finally, received an answer "We will provide you with more information in the next 5 working days.". So, I have to wait another 5 days for the update! Probably the worst company I ever dealt with. Will never use it again.
01/03/19 by Tanveer Ahmed
very dependable
01/03/19 by Joann McShane
Absolutely faultless! If only everything in life went as smoothly!
Totally recommended
01/03/19 by David
Parcel collected and delivered on time and tracked efficiently. Highly recommend
01/03/19 by monica
Always excellent. Thank you.
01/03/19 by Os
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