We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
Delivery was here in 2 days from England to France. Although the parcels weren’t completely not bashed about, it wasn’t surprising as they weren’t package brilliantly with tape.
Definitely will use again
27/02/19 by Customer
Found Parcel Monkey when I was trying to send a box last minute from the UK to Switzerland. Other competators only had pick up options which I could not do or they were literally 5x the cost. I couldn’t believe the price when I booked my parcel drop off and shipping (through the local post office) and thought it might be too good to be true. I received the parcel in Switzerland exactly 3 days later. HIGHLY recommend!!
27/02/19 by Jenn M
Used a few times now, not had any major problems with delivery. Only a few typo errors which were sorted promptly
27/02/19 by Customer
Very fast delivery
27/02/19 by Max
This company happily took payment and when the courier failed to collect during the one hour window I was given, the "customer service" agent was borderline rude, and tried to fob me off by telling me the courier never honours the one hour window. I informed Parcel Monkey that the courier who I have used directly in the past for deliveries, ALWAYS honours that one hour window. I told the agent that I do not think the collection will happen now, since the one hour window has passed. She would not accept this and basically told me to wait. THE COLLECTION NEVER HAPPENED. I then messaged parcel monkey that evening requesting a refund. I clearly requested a refund. I then received what I can only describe as a "copy and paste" response, as the reply was.. "would you like a refund." REALLY??? Worst sorry excuse for a "company" ever! 5 days later, still waiting for a refund.
27/02/19 by Michael
Thanks????????????????
26/02/19 by Tomas
Easy to use website, parcel picked up as scheduled, tracked and delivered, zero complaints.
26/02/19 by Matthew Dimmick
Very good service
26/02/19 by Customer
Brilliant as always no complaints always delivered when promised
26/02/19 by Customer cooper
Best parcel site out there.
26/02/19 by paul
Good service and competitively priced. The estimated delivery timescale was 3-5 days and that was spot on. Ive used other couriers when Ive sent large parcels to mainland Spain and this is the first time that its been a problem free experience.
26/02/19 by Tony Harris
Very easy to use and much cheaper than anywhere else ! I was able to track my parcel from start to finish which was great
26/02/19 by Paula
Excellent service, highly recommended to get the best prices for your parcels!
26/02/19 by James Davis
Although easy enough to use. Parcel hasn’t arrived yet so hence 3 stars. Meant to be delivered in 3-4 days, this is now day 7 (day 5 not including weekend)
26/02/19 by Rona Forrester
Great as ever
26/02/19 by Ruth
The worst courier delivery booking company i have ever used I send varied amounts of parcels each month with many of the courier companies using this and other booking agents This company claim to be the cheapest available. Yes some of its service options available start as the cheapest, but work out not to be. When paying for 24 hour delivery and then eight out of ten times not completing within in 24 hours but taking from 48hours up to 5 days to deliver. When you book with this company many times there is a big delay between placing order and courier receiving the order leaving delays in collection or courier turning up with no labels. Also very poor and late at updating tracking info. When there is an issue all you will receive from there so called customer service team is standard replies and failure to do anything. All other booking agents i have used have passed orders on quickly kept tracking updated and are very helpful with customer service. You can even call them and speak to a real person.
26/02/19 by Dave
Parcel Monkey made the process completely straightforward, parcel was collected and delivered when they said it would be.
Would happily recommend!
26/02/19 by Customer
Very good service, as per usual.
26/02/19 by Robert Morrison
Very good service. Happy customer!
26/02/19 by Ian Towers
EXCELLENT SERVICE! FROM USA TO UK IN 2 DAYS!!
26/02/19 by Customer
Fast easy and reliable to use.
26/02/19 by Customer
Dont use. Only 1 delivery attempt, if the recipient misses the delivery, your parcel is lost. If you didnt paid for extra liabilities then forget about your parcel and your money. I have been using them, they loose 30% of parcels. What they do is have good deal with DPD or other carriers but they dont actually re-deliver in case the recipient was not available and they dont track the packages on returns to sender address. So if your recipient misses the delivery, the package is basically lost.
26/02/19 by Loïc Magnien
Very easy and simple. Very reasonable price. Definitely highly recommended
26/02/19 by Customer
Easy, straight forward. Parcel received with no issues.
26/02/19 by Customer
Smooth easy experience.
26/02/19 by Grahame Burt
Great and efficient service!! I am so happy I found you.
Keep it up
26/02/19 by Charles Bwenvu
parcel picked up given 1 hour notice and delivered 2oo miles away again given 1 hour notice
26/02/19 by Mick Barker
Straightforward to find the best option for sending a parcel to Canada, and the parcel got there really quickly too!
26/02/19 by Customer
Gave us good options which worked really well
26/02/19 by Wendy
Brilliant. Ordered pick up at 8 and it was collected at 10:30. Excellent price & service. Will definately use again
26/02/19 by Ellerscroft
Excellent, easy method to send a parcel internationally.
26/02/19 by David
I have used these several time recently to send to Chile, Argentina Malta and New Zealand but despite weighing the parcel carefully and taking photos on the scales every parcel has then had additional charge sometimes as much as the original postage, so may look cheap but actually very expensive. Quote cheap prices then charge double and you can not dispute this as they have the parcel and just take the funds.
26/02/19 by Frances Knight
Excellent service
26/02/19 by Paul drury
Very good service thanks
25/02/19 by Hassan Hassan
excellent and fast service, good value
25/02/19 by Margaret Cartledge
UK to Australia. Worked a treat.
Good shipping rates and I was able to organise it from overseas.
Definitely recommended.
25/02/19 by Matt
Needed some mail collected from the UK and delivered to Netherlands.The whole process from collection to Delivery took 2 days at the standard rate. I was able to track the shipment and in fact it arrived sooner than expected. I will definitely use Parcel Monkey again.
25/02/19 by M.O. Gruss
I arranged for the parcel to be collected on Monday but it was actually collected a week later even though I was receiving regular texts saying that my parcel was going to be collected on the day mentioned.Poor service..
25/02/19 by Customer
At last a reliable collection courier company you can trust 5 stars
25/02/19 by Paul Donnelly
Good service at a reasonable price
25/02/19 by Kenneth
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