We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
Excellent service again picked up on time and arrived at its destination in Germany in three days , will be using your service again.
25/02/19 by John Risbridger
Half the price of Parcelforce and our parcel arrived within 3 days in Italy from United Kingdom...This is the 8th time we have used Parcel Monkey and every time we have been very happy with the service.
25/02/19 by Dorothy Cobb
Excellent experience sending a number of Parcels to the US.
25/02/19 by John Potten
Nice, fast and easy delivery. I will use again
25/02/19 by Ross
Delivered on time..in good condition but there is a missing wallet which was easy to be taken as I had put it in an external pocket..
25/02/19 by Ioannis
First class service and cheaper than others tried well done
25/02/19 by Loumog
Fast and accurate
25/02/19 by Rose
Very easy to use service, parcels arrived at destination depot in Germany, slight hitch with the address, but having given phone number during booking, problem was quickly resolved.
Will definitely use again for international parcels,good value for money service.
25/02/19 by Customer
Great quick service will definitely be using again
25/02/19 by Teenie
Fantastic service, will use again, and will recomend it.
25/02/19 by Customer
very easy to use and couldnt believe how cheap it was.
25/02/19 by John Wilson
Great prompt reliable services!!!
25/02/19 by Customer
Fantastic, simple process from the moment I logged in to place the order, to the time they informed me it was delivered to my client. Really good and I will definitely use you again.
25/02/19 by Sarah
I am very happy with this service. Well done, guys
25/02/19 by Justyna
19k box was collected 11am on Monday and arrived in France the next day!! Total cost including extra insurance £15.70. Collection time slot was also spot on. Incredible. Would definitely recommend.
25/02/19 by CollectPlus Customer
Delivery on time as promised!
25/02/19 by Customer
good service
25/02/19 by Customer
RIP OFF - Never use parcel monkey. I sent a parcel less than 1kg to India for £17, parcel didn’t arrive for 2 weeks. Received an email stating that parcel is -6kgs and they took £21.79 from my card even without contacting me. Trying to call them, there is no customer service number, even the chat isn’t available. Never will use again
25/02/19 by H Polina
Excellent service
25/02/19 by malcolm allison
As reliable as ever, used Parcel Monkey many times. One company I can alwaysrely on.
25/02/19 by Customer Dave Dixon
Great Service all round. Couriers seem to be efficient & reliable. So far so good.
25/02/19 by Liz
My parcel hasnt been collected & I now have to pay again and then try to claim the original payment?!
25/02/19 by Customer
Easy to use service, will use again
25/02/19 by Louise
Have used Parcel Monkey lots of times. They give me options and results.Easy to contact and the price is right.
25/02/19 by Dennis Blowers
I sent a parcel to Spain using this broker and parcelforce as delivery company; any moment I could track it, it arrived sooner than I expected without any trouble. Its not as cheap as other companies but I think its worth it.
25/02/19 by ana
It was my first time using parcel monkey and they were so good Brady to use and compare and my parcel was collected and delivered in less than the time specified. Really pleased and I would use them again.
25/02/19 by First timer
Got there - as expected!!
Pleased with service received!!
25/02/19 by Anthoy D
It’s not ParcelMonkey they are great and give the best offers, it’s the delivery drivers that don’t read the notes that is put on ????
25/02/19 by Mandy
Excellent & efficient service
25/02/19 by Debbie
Excellent service as always
25/02/19 by Mark Taylor
I was rather concerned for several days, as my package was missing and not traceable by either the Parcel Monkey site, nor the shipping company tracking site. It took three full working days to get an idea of where the parcel had gone.
25/02/19 by Customer
Easy service and very pleased
25/02/19 by Richard Boiston
Great service and value from Parcel Monkey, as ever
25/02/19 by Ashley Jarvis
Fantastic service ????
24/02/19 by Customer
Cheap and the eventually arrived BUT if there is a problem the courier company don’t want to know as you booked through a third party in my case it was Parcelforce they couldn’t care less that my next day delivery was three days late and parcelmonkey can’t help so use with caution as you will not get the same service as booking direct.
24/02/19 by Paul
Cheap to send a huge parcel, picked up promptly and delivered within two days. Great.
24/02/19 by Customer
Great service. Really useful no print service
Would definitely use again
24/02/19 by Paul edwards
Booking my parcel, paying and delivering to our local post office, was easy. I tracked my box and it very quickly arrived in Athens. It has now been in Athens for 4 days, and hasnt moved from there yet.
24/02/19 by Customer
Very Happy with service
24/02/19 by Errol Edwards
So easy and simple to send a parcel, the price is excellent too. Collected from my home, no fuss. Will definitely use again.
24/02/19 by PAULA
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