We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
Most convenient and easiest platform, offer variety of choices of delivery company.
24/02/19 by Janet Tiong
Parcel Monkey was easy and efficient.
24/02/19 by Christine Morais Dos Santos
When everything goes well...delivery on time no damage...then Parcelmonkey is excellent value for money. However any claim is subjected to wriggle & dispute. All claims are completed by e mail therefore there is no speech contact with an actual person...and if you have not packed to the letter of the guidance notes say for example by Parcelforce the claim will be disputed and it will take a lot of correspondence and photographic proof before a claim is settled.
This hasnt stopped me using them but its been a close thing.
24/02/19 by Francis MUNOZ
First class quick delivery to France with no issues, great value.
24/02/19 by Kevin
Still as good as it gets!
24/02/19 by Paul Rogers
Easy, straight forward, reliable and you are given options and prices to pick from.
23/02/19 by Ena Akins
Quick, cheap, reliable - couldnt fault the service
23/02/19 by brian burrows
Simple and efficient.
23/02/19 by Al
I use Parcel Monkey a few times a month and it works well with ParcelForce.
However, what stops me using it more frequently is the lack of lines on the booking page for delivery addresses. There are only 5 blank lines for the delivery address. Also you cannot use commas or any kind of separator (, - /) which is sometimes a problem and the number of characters per line is limited to 23.
This means that if I have a delivery address that requires 5 or more lines, I use another courier.
23/02/19 by bestultrasonic.co.uk
Excellent first class service highly delighted.Highly recommended will definitely use again
23/02/19 by Customer Dave W
Very good service collecting parcel and would give 5 stars, but at the end of the journey, I thought that the parcel would be delivered to my daughter at her address, but the company that collected her parcel took it straight to their depot in Aldinga. She had no contact from them to say when it was to be delivered. so she had to make a 40 minute journey to collect and the same to come home, this is the second time this has happened. Just very inconvenient for her.
23/02/19 by linda milenkovic ORDER ID
Great, reliable service! UK to US in 4 days.
23/02/19 by Customer from New Hampshire, US
Second time Ive used the company to send something to France. Updates of parcels journey is great.
23/02/19 by Customer
does what it says on the tin
23/02/19 by Customer
As usual outstanding service could not have asked for better. Completely hassle free from start to finish.
23/02/19 by Malcolm
Excellent service.
23/02/19 by Colin
Worked very well no issues
23/02/19 by Mr & Mrs Caplin
Excellent ,3rd time i have used parcel monkey would recommend to anyone and at half the price of going direct
23/02/19 by Customer
Absolute shower of s**t my parcel (number PM6617428) has been lost since september last year and all these thieves have done is refund my £18.54 shipping costs! They have lost a £264 item and have just stopped answering my request for compensation, obviously hoping i will just forget it! DO NOT USE THEM THEY WILL TAKE YOUR MONEY AND TELL YOU THEY INSURE UP TO £250! THEY DO NOT PAY OUT WHEN THEY LOSE YOUR ITEMS.
23/02/19 by John
50 JARS OF HONEY SAFELY DELIVERED TO OUR CUSTOMER
ON TIME
23/02/19 by CHRIS ATKINS
98% of our exports with Parcel Monkey go very smoothly indeed so i would say they are very good but perhaps better with the DPD parcels than the Parcelforce ones
23/02/19 by Bathrooms at Source
Excellent !!
23/02/19 by Bryn10_2 EBay Seller
Rude driver Shouted on my wife Didn’t collect the parcel on the first visit and clicked as it was collected which unabled me to track my parcel properly Wouldn’t recommend
23/02/19 by Customer
Very clear and easy service, really good
23/02/19 by Customer
It was so easy to send my parcel thank you
Parcel monkey ????
23/02/19 by Patricia attwell
Good communication. Parcel picked up and arrived on time. Would use again.
23/02/19 by Sue King
Excellent service delivered on time as promised, thank you
23/02/19 by Kevin
This is my second time using this company and the experience was straight forward. Website is very user friendly. Arrived within 4 days to the destination. Perfect!
23/02/19 by Lilian
Excellent service. Parcel delivered as promised with no problems. Quick and easy to find a good price. Great customer service
22/02/19 by Customer
Excellent service, I would recommend everyone sending parcel.
22/02/19 by Customer
The pick up was good. The only thing was that id explained on live chat that i had no way of printing a label in the timescale and was assured that the driver would have one. Which was a real relief at the time. The driver however knew nothing about it and said he d have to contact head office. I felt a bit like he thought i hadnt checked. It was fine though. He still took the parcel.
22/02/19 by Lhaddow
Very good, very quickly
22/02/19 by Customer
Purchase process was pretty straight forward. Parcel was collected by Parcel Force on Monday. Processed in UK and then sent on its way to USA (2-3 day service). End up being a 4 day service into the USA. Couldnt track the shipment using Parcel Monkey. Had to contact customer service via chat who simply provided a POD for the collection part of the service and was unable to provide DHL tracking details for 24 hours. Chat service was pretty unhelpful. Package arrived with some damage.
22/02/19 by Customer
Incredible service totally recommend.
A friendly website i will definetly be using again in the future
22/02/19 by Customer
Excellent – no reservations, I would recommend this company to anyone.
22/02/19 by Customer Violetta
Parcel delivered to Norway
Easy to process and delivered on time Ive used this service several times and it has not let me down yet :)
22/02/19 by Customer
Great price and excellent service, highly recommended!
22/02/19 by John O'Flaherty
Driver picked up the parcel. It’s got fragile written all over it. It’s got this way up written all over it. Yet he turned it on its side, and before it reached the van he dropped it on the floor. Wouldn’t be so bad if it was a basketball. But it was a £13,000 record player Lord only knows what damage is done to it. It was going back to the factory for a service. It probably needs major surgery now thanks to Courier It’s not parcel monkey fault. But perhaps they shouldn’t send monkeys to do the job?
22/02/19 by Robert
I was advised when the parcel was going to be picked up and it was exactly collected on time. I would recommend Parcel Monkey.
22/02/19 by Brenda
Worked well Mail got there like astimated.
One problem : get better information of dropping places and there going out times.
22/02/19 by Customer
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