We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
I would recommended this company to anyone: good price, in time to pick parcel up and to deliver. Great service.Thank you.
07/01/19 by Customer
Parcel collection was 24 hours later than the date booked despite screenshots clearly showing booked date .... no explanation, no email, nothing, so 2 days off work instead of 1. Will never use again
07/01/19 by Elizabeth Grieve
Very good, fast and hassle free service. Thank you
07/01/19 by Customer
Wonderful service
07/01/19 by Customer
Arrived early to pick up parcel. Pleasant delivery man,
Arrived as stated, would definitely use your service again and have recommended to family and friends already,
07/01/19 by Customer
never again will i use this service again. it cost me 12 pound to sent a aluminium stand then without my consent went in to my account and took another 52 pound no phone number only email they fobbed me off 64 pound to send a light weight stand pure thieves AVOID AVOID AVOID
07/01/19 by Paul Rochester
not delivered and no one knows where it is ????
07/01/19 by Avantguard Security
Easy to book. Could book convenient day. Given a one hour time slot at beginning of day to allow planning rest of day
07/01/19 by Charles
Great experience and excellent service.
One small suggestion: It would be great if the driver collecting the parcel could give the customer a quick ring, early in the morning, and say the time approximately when the parcel would be collected.
It would save the customer sitting in the house all day
.
06/01/19 by Jimmy Smyth
Always good prices with good service
06/01/19 by Customer
Excellent, efficient. economic service
06/01/19 by John M
We can not really rate the service as the parcels have not been delivered yet, sadly
06/01/19 by Mr A Hugill
great service, i was emailed on the day my package was being picked up, with 1 HOUR SLO, T
06/01/19 by barbara hutchinson
Fantastic, wouldn’t use anyone else now...
06/01/19 by Customer
I had no issues with this company, everything went good. I would recommend.
06/01/19 by Ana
Absolutely first class service - could not ask for anything better.
06/01/19 by john stanley
I sent a parcel out on a 24 hour next day but still took 3 days WHY?
06/01/19 by Customer R A Beynon
No hassle at all. Parcel was picked up and delivered when they said it would be. Will be using this service again
06/01/19 by Laura M
I was recommended to use Parcel Monkey as a secure quick and responsible company, yes the price was ok and yes they collected on time but unfortunately after waiting 3 weeks, I still have not received my parcels, have had no notification from them and worst us that the parcels contain personal belongings of my late brother who passed away only one month ago so I am very upset, and now have no clue as to where my parcel is.
06/01/19 by Anabel Ruiz
Perfect, fast delivery.
05/01/19 by Mr. Nuno Outeiro
Very easy site to use
05/01/19 by Mrs sally gray
Very good service,no problems thank you.
05/01/19 by Carole Palmer
Good delivery service
05/01/19 by Customer
Excellent service as always - Many thanks
05/01/19 by Tracey Zambrana
AVOID AT ALL COSTS!!! UNRELIABLE! I placed my order online for my parcel to be collected at my address and delivered to an address in the UK. The transaction was quick but no information regarding courier pickup times just that Courier will collect the next day (yesterday) between 0800-1800. I was unable to go to work due to the time slot. Not only did I lose a days pay but I wasted the WHOLE DAY waiting. MY PARCEL WAS NOT COLLECTED NOR DID I RECEIVE ANY UPDATE OR INFORMATION REGARDING THIS HUGE INCONVENIENCE. I contacted Customer service via live chat but again service was ABSOLUTELY USELESS. Staff have no idea nor do they have any interest/concern about the ridiculous service they provide. I DEMANDED A FULL REFUND BUT WHEN I MENTIONED LOSS OF EARNINGS MY MESSAGES WERE IGNORED AND NO RESOLUTION HAS BEEN OFFERED. NO COMPENSATION FOR LOSS OF EARNINGS. ALL THEY OFFER IS ANOTHER COLLECTION WHICH AGAIN IS NOT GUARANTEED AND MEANS I COULD LOSE ANOTHER DAYS PAY SITTING AROUND FROM 0800-1800 FOR ANOTHER NO SHOW.
05/01/19 by Mahnaz
Awful experience. Parcel Monkey take your money and dont provide the courier service you pay them for. No way to speak to anyone by telephone at parcel monkey (no customer service number). Never again!
05/01/19 by Beryl Gray
Good service all went well
05/01/19 by moira
Very smooth delivery thank you
05/01/19 by Sharoze Waqas
Nothing to say, except just the usual praise for the excellent Parcel Monkey service.
05/01/19 by Iain
Reasonably priced, easy to use service if you need a package picking up. It would be good to know pick-up time but if you can be in all day its a minor quibble.
04/01/19 by Ged Francis
Only one parcel of two arrived on time. The first parcel arrived from the UK to Thailand very quickly but the consignment ended up being split and caused great concern for the customer. Finally turned up after two weeks
04/01/19 by Leon
No problems’will definitely use them again.
04/01/19 by Chapman
Polite on time and reasonable price.
04/01/19 by Tracey Draycott
Been using now for over 2 years, 5 stars all the way.
04/01/19 by Customer
They maybe just the agent, but they still take your money and you enter a contract with them, not the delivery company. However, they do not take responsibility when something goes wrong and are no help, their customer service is a laugh. The parcel I sent was was never delivered and Parcelmonkey did nothing apart from apologising. They did not even offer to fulfil their contract after I myself!!! found the parcel, which was missing. It took a whole month of my time and effort, not theirs. I had it delivered back to my address as the only option. I then had to send it to its destination using another courier, which was a success, though I paid twice for the parcel being delivered. I am still waiting for a refund from Parcel Monkey but judging on reviews, I am not hopeful. They have a customer service which is the worst, its non-existent, they are only good at writing apologetic emails and shifting blame, despite your contract being with them and them having happily taken your money. NEVER USE THEM, its fine if all goes well, but there is no help if it goes wrong. There is no phone number, only their message service and they only reply if you persistently write to them, however, never with constructive help. Totally unacceptable and useless. AVOID
04/01/19 by Andrea Haritou
As a business we use ParcelMonkey 2-3 times a year at the most as they have unbeatable prices especially with Parcelforce for bulky parcels abroad. We never encountered any problem until recently. One parcel was overcharged as apparently the length of our parcel was 10cm more than declared ! Now, we ship parcels everyday (with a different courier) so we know what we do and we do not have time for this sort of games. We contested, replicated the bulky parcel to prove the dimensions. We were told that unless we have pictures of the original parcel with the label attached, we cannot prove our case. So people, beware, make sure before you dispatch, you take pictures of your labelled parcel with a tape measure nearby, do the same with your scale. This is the only way apparently you can contest that either ParcelMonkey and/or their shipping partner, ie Parcelforce in this case, got it wrong. In the meantime, we sent them an official claim but we only get the same answer that we do not have the pictures of the original parcel so we referred this case to the Trading Standards as clearly it is a common practice if you google "ParcelMonkey overcharged", etc. Beware, be ready, until they get officially investigated.
04/01/19 by Customer
Excellent service as always.
04/01/19 by JOAN
This is the 4th time using parcel monkey and l have no complaints whatsoever, only praise. My parcels have always been on time
04/01/19 by Debbie Rushforth
first class ....will use again....
04/01/19 by David Edwards
Awful service, no idea where my parcel has gone as no tracking uploaded. Customer service response is awful and no help whatsoever. Wont be using again!
04/01/19 by Vicky
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
