We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
First time used, wont be last. Excellent
02/01/19 by Mark
i ordered two parcels one to go to Portugal which went without a hitch and was delivered in 5 days on DPD, but the other parcel which was being delivered to a Uk destination was supposed to be delivered 24 hours on Courier was not delivered for 14 days which was to late and they were asked to return and as of 2nd January still awaiting confirmation of return
02/01/19 by P. Naisbitt
My Parcel is still waiting to be collected...its been sat waiting for 2 weeks. Waiting for a response from a human to reschedule. Booked for Courier to be the courier however cant get hold of them as booked through this website.
02/01/19 by Customer
easy transaction on line and clear instructions for delivery of parcel
02/01/19 by Herbert
!st time user. Very easy to arrange. Collected and delivered as promised with no problems.
No hesitation to use again.
02/01/19 by Customer
Im happy to give 5 star
this was a Christmas period delivery, the tracking was not updated , but when I queried I got a fast response. everyones entitled to a bit of time off for Christmas |!!
02/01/19 by Customer
Really easy to use and prices much cheaper than the Post office, particularly for larger parcels going to mainland Europe.
02/01/19 by Customer
Easy to find out the best rates and services for you. You need to know the measurements and weight of your parcel and weighing a huge parcel at home can be a bit tricky. Other than that I can highly recommend parcel monkey!
02/01/19 by Fuell
still waiting to talk to a human being, ,still trying to find where my parcel is
02/01/19 by D.Lewis
So easy to use and spectacularly cheaper than using the post office
01/01/19 by Dean
Picked up scotland afternoon delivered next morning London great service
01/01/19 by CustomerM.LEIPER
This is a bad company, I ordered a parcel to be delivered and it said the collection date to be on the 27th December and it never came until the next day and I ordered a car seat to be delivered and the side of it broke. I’m really upset that this has happened and I don’t recommend this company as your courier.
01/01/19 by Customer
Brilliant experience. Couldn’t ask for a better service. No idea how they are able to provide a cheaper service than going directly, but happy that they are.
01/01/19 by Customer
Fast collection and delivery, easy, resonable pricing
01/01/19 by HK
Worse parcel company ever had me waiting 3 days for collection had to wait a week
01/01/19 by Crossley
I have used pacel monkey a few times now and find it easy to use without issues
01/01/19 by Puddlesplasher
Fast service, easy to track delivery
01/01/19 by JN
Previously excellent experience with Parcel Monkey marred by very poor service and "Rip-Off" pricing on this occasion. Sent a Parcel to Canada on 09th December and not ready for collection at destination until 21st December. Courier Parcel force charged additional £14.10 as assessed billing weight as 7.30kg against actual weight of 1.1kg. Appears to be no way of challenging this, disputing the over charging or complaining about the delay. Other than Contact Us form, no proper Customer Services contacts anywhere on Parcel Monkey Website.
01/01/19 by Patrick Lawson-Earley
Parcel arrived with my sister in Holland far quicker than anticipated. Great job.
01/01/19 by Cara
Very good reliable service.
01/01/19 by Customer
Easy & quick &&&&&&&&
31/12/18 by K Sheffield
So for no reason my account has been put on hold and my postcode been blocked. WOW
31/12/18 by Kamil Kierzek
Well done - thank you!
31/12/18 by Marilyn Shipp
packages delivered over a 9 day period with 3 or 4 each time. Several packages damaged . Still cheap though.
31/12/18 by John
My parcel was picked up as arranged. It
has not been delivered yet. But I would
Recommend the service, and will use it
again in future.
31/12/18 by maureen ayrton
Excellent service !
Strongly recommended !
31/12/18 by Emilia Irena
Fast delivery on the date that is was supposed to be delivered. Thanks for this. Happy friends in Belgium!
31/12/18 by Eva J.
PM6934734 This Parcel was dropped off at a depot 1 week ago and has disappeared without trace
31/12/18 by Tony Linter
Great, straightforward, and great value.
31/12/18 by Chris A
Similar experience to another reviewer. Ive been charged extra for a claimed difference in weight. I weighed my wrapped parcel at 2.4 kg. Parcel Monkey says it was 6kg. The two items I sent, according to the manufacturers, weighed 1.8kg, and were declared to customs and inspected. See nonsense below. Beware! " The information provided when the order was created declared a nominal weight of 2.40kg made up of 1 box: 41x21x21cm @ 2.4kg Using the dimensions you provided, this equates to a volumetric weight of 3.60kg and this is the weight you were originally charged for. When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 6.00kg."
31/12/18 by jdwimb
Dropped at a convenient Pick Up store, delivered without any issues
31/12/18 by Peter Monk
Brilliant can’t fault them everything done as needed
31/12/18 by Customer
Worst company Ive dealt with. DO NOT USE THEM. I arranged for an item to be collected on the 18th of December the item was never collected. I was told I could have a refund which would take 3-5 days. 13 days later I have not. Received my refund nor have I received a response from the company explaining why it is taking so long. It has left me out of pocket over Christmas and the customer support are clueless as to why I am so frustrated.
31/12/18 by Conor Kelly
Top service at a very good price
31/12/18 by Hasan Amjad
Good price, easy, quick and simple with collect and tracking.....whats not to like
31/12/18 by Mr Shawcross
Easy to use website. Cheaper than using the courier sites direct. Tracking facility excellent. Would use again.
30/12/18 by Stuart Ward
easy to use. prompt delivery at a good price
30/12/18 by AF
Easy to book and very reasonable prices.
30/12/18 by Gilly
good prices, reliable service and a choice of carriers. have used from anything from bikes to computers :-)
30/12/18 by Peter Stephenson
printer settings are such that the labels do not print 100% !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! this had been the problem for months now please sort it out.........................
30/12/18 by magicnic
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
