We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Extremely poor customer service when things go wrong. Virtually no communication. They may be cheap, but it seems you get what you pay for. I certainly wouldnt use them again if I was sending anything of value, or needed to be sure that item would arrive on time.
16/02/18 by Steve Jetley
Our Response: Hello Steve,
Sorry to hear you feel this way.
Please note, we are not the courier, we are a price comparison website so we do not actually handle the parcels.
Can we ask you to open a support ticket with the subject FAO Manager so we can discuss the support issues?
Kind regards,
Mike
Excellent service provided would definitely recommend, thank you
16/02/18 by Karen Duncan
Great service and very reasonable
16/02/18 by Customerj john rawlings
Great so far, all went well. Picked up and delivered on time.
16/02/18 by graeme Thomas
ParcelMonkey experience was good - Parcelforce too but would have appreciated being given an approximate time on theday.
16/02/18 by G Clark
Fast and great service!
16/02/18 by Amy
Booked parcel for 3+ days delivery and it was 3 days before it was picked up from pick up location and took ten days for delivery. Despite several requests, I have yet to receive any kind of explanation from the company.
15/02/18 by Unhappy Customer
Fantastic service parcel arrived in the States within 4 days..
15/02/18 by Customer
Seemless from start to finish- excellent tracking and parcel collected 2 hours after booked- very impressed
15/02/18 by John
I assume the parcel monkey side of things went okay, but I had issues (yet again) with DPD. So Ill try parcel monkey again, but a different carrier
15/02/18 by Kruijer
Brilliant, fast, easy, economical, and you can choose your ideal scene particulars. Highly recommended.
15/02/18 by La La
Very competitively priced, excellent easy to use website. Tracking and insurance included. No.1 in my book.
15/02/18 by Dubgoblin
Easy to sort out the parcel collection on line. They collect parcel from chosen address. All you have to do is print out postage address
15/02/18 by Tammy
Very easy to organise with updates on collection time
15/02/18 by Thelma Fairs
Well done arrived undamaged.
15/02/18 by Tezza b
easy website to use, and clear with choices.
I was having a parcel collected to return to myself.
It was collect 24hrs later than the time given and sent to me when initially making the booking, causing a little confusion with the guy I was collecting from, and especially when an hour slot is given.
but in my case an extra day was fine.
15/02/18 by ian n
Quick, cheap best servise ever! Thanks again!
15/02/18 by Jurate
An excellent service with kind efficient staff.
15/02/18 by Valerie Pedley
Fantastic service. Super efficient and very reasonable. Collected from East Sussex and delivered to South Africa ahead of estimated delivery date. Great tracking. Overall I would highly recommend.
15/02/18 by Sarah WILSON
My friend in the UK bought something for me and asked me to arrange the shipping to NL. So I used parcel monkey to book shipping. The package was shipped on a friday and I was expecting it to be there on Wednesday. But as it turns out, 2-3 days really means 2-3 days, not working days!
15/02/18 by Rens Verhoeven
Everything went fine
15/02/18 by katie France
The collection was fine. Got picked up from my house on the date that was requested. I sent a parcel abroad with the timescale of 3-5 days and it has still not arrived after 1 week later. I tried to speak to the advisors on the live chat only to be kept getting told that they will keep me up to date which they havent done and I have had to keep chasing them. Not happy with the service provided after the initial collection and will not be using the service again
15/02/18 by Rachael
cannot complain does what it says
15/02/18 by Customer mr wheeler
excellent service will use again
15/02/18 by Lydia
picked the parcel up on time. Delivered it very fast and got my refund back . Will use your service again and recommend it to everybody
Thank you
15/02/18 by Kristina berg
Parcel Monkey is for me the most difficult service to use. Only 50% of my parcels have actually ever reached the chosen destination. Their customer service team are arrogant and could not care less. They treat you like an ***** hiding behind unreasonable arguments. I would avoid using Parcel Monkey. You have an option. Do not choose these fraudsters.
15/02/18 by Philip Brown
Daughters wedding dress disappeared for three days when Parcel Force package was collected as normal local practice by Royal mail. It reappeared in the Plymouth office when it should have been in Exeter.
15/02/18 by Mr Peter Rorstad
Our Response: Hello Peter,
Thanks for leaving a review.
We can see this parcel was delivered on the 13th, please contact us if you require assistance.
Kind regards,
Mike
All went very well, collection, paper work, delivered next day on time.
15/02/18 by marty...
Great search engine found great price , but unfortunately when I booked a two day service my 3kg parcel took 6 days to be delivered ! Not the fault of Parcel Monkey Im sure but a bit disappointed
15/02/18 by Jacques
Delivered in 7 days as promised.
15/02/18 by Janet
Im not happy with this company ... they took the money but did not collect the package. I want to advertis
15/02/18 by Radu
Excellent service
15/02/18 by Customer
Uk to Ireland in 3 days ... perfect
15/02/18 by Peter Mantle
Easy to organise and pay!
Courier collected and delivered bang on requirement.
Full Marks from me!
15/02/18 by Richard Preugschat
You have inded done realy well. Thankyou.
Will be back again if required.
15/02/18 by Customer Pawel
bad experiences with *******2go so far very happy with parcel monkey
15/02/18 by Customer
Very smooth service and was able to track my parcel from collection in County Durham to delivery in Australia. The parcel arrived 2 days ahead of schedule and I was notified it had been delivered and who signed for it.
15/02/18 by Chris Allcock
Superb service. Rapid delivery and all round enjoyable company too use. I would recommend to anyone.
15/02/18 by Customer
Great service. Thanks.
14/02/18 by Jennifer
can not fault the service. Prompt, no messing and no fuss.
14/02/18 by Steve
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