We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Easy to use, information displayed in clear manner, up to date. Very satisfied, will use again.
12/02/18 by Customer
Easy to use and best price found, quick and easy process and fast delivery, thank you
12/02/18 by Christine
Easier to use than the proprietary supplier sites they advertise R/mail etc
12/02/18 by Customer
If there was a 0 star rating I would put it! I have never encountered such a frustrating "customer service" system in my life. There is no other way to contact them than this rediculous live chat system where you just wait for a reply and then its the same thing... that they are waiting for the courier to answer them. They have no urgency, or general care about their customers and quite frankly seem to deliberately be useless on purpose. The parcel was posted on 6th December via DPD and made it as far as the airport in the country it was destined for and I have only just had confirmation that I am at last getting my delivery cost returned. They wont pay me my £20 compensation as the item had a packet of biscuits in it which I declared as food when I booked the service. If anyone would like to read the incredibly extensive restricted list its quite fascinating and to be honest Im not sure exactly what they will agree to carry as it covers virtually everything other than a book or blank paper. The whole system is fine as long as the courier used does what it is supposed to but the moment they dont you may has well just give up as they seem to deliberately fob you off and be vague in the hope that you will just give up and not ask for a refund as you have lost the will to live at this point. The parcel has clearly been stolen yet because it had a solitary packet of digestives in it, I dont get my money back??? Parcel monkey will do anything to not compensate you and if you giving up on your claim doesnt work they just refer you to the list of everything they dont carry. NEVER EVER AGAIN WILL I USE THIS COMPANY. It would have been quicker to walk to France by now and deliver it personally
12/02/18 by Sara
Nice job, parcel delivered fast
12/02/18 by Andrea
Spent a fortune to book an extremely urgent delivery, 1 day from Germany to UK. On the collection day, today, guess what, no label. Since 9am this morning I have been in touch with their helpdesk. Everytime another person tells me this is now fixed and please wait for 30 min for the label. I waited 3x 30 min for the label and still nothing. Now chatting to them again, and the message is "pls wait 30 min for your label"... Insanely bad. PM6120215 EDIT: JUST RECEIVED LABEL, FOR COLLECTION IN 2 DAYS!!! I PAY A FORTUNE FOR 1 DAY DELIVERY AND THEY ONLY PICK UP IN 2 DAYS?!?!?! AVOID THIS COMPANY!!!!
12/02/18 by petra
The only people iv encoutersd is :
If you book for a next day collection in a rural location
They might not collect untill the following day.
Is this du to geography or delay in you getting the order to the carry ?
Otherwise happy.
Graham Durrant.
12/02/18 by Graham durrant
Prompt collection and delivered on date promised to the 2nd party.
12/02/18 by Jon Lavelle
Excellent service and would not use anyone else fantastic many thanks
12/02/18 by Marlyn McInnes
Best price, timely top service.
Easy to manage
Very satisfied.
12/02/18 by Maen
Excellent serving, highly recommended
12/02/18 by Mr Ringrose
Saved me at least £20 vs post office
12/02/18 by Dimitrios
Easy to use, collected and delivered on time
12/02/18 by Mike
As a techno novice this was my easiest service from start to finish and I was able to see all movements due to the tracking service
I only gave 4 stars because there was a delay at the holding depot as tracker was showing it there for 2 days before being collected......once collected it only took 2 days to arrive in France which I thought was really good . Will definitely use this service again!
12/02/18 by Customer
Brilliant. Promptly delivered. Dashboard is easy to use, with the tracking and delivery updates.
11/02/18 by Mathanki
Easy and prompt. Thank you!
11/02/18 by Mr B....
Only took a minute to find the best deal!
11/02/18 by Customer
Boxes sent on time, but one of them was completely broken in a corner. Fortunately, they fixed it in the depot before sending it to Italy. And fortunately, no items were broken.
11/02/18 by Stefania
Everything worked perfect. Totally recommended.
11/02/18 by Andrei Rosca
Easy to use, great range of services available.
11/02/18 by Pete Davies
Easy set up, trusted service. 5star.
11/02/18 by Peter Kozenkai
Nothing wrong with the service provided by parcel monkey but your choice of couriers is dubious! Parcelforce totally destroyed an expensive parcel shelf which was quite clearly fragile and shouldn’t be thrown, trodden on or folded in anyway. Insurance from parcel force basically requires the package to be encased in a cast iron box to be covered! Be warned!
11/02/18 by Stuart McKay
114 days after collecting my parcel I still have no idea where it is. Parcel Monkey claim it has been delivered but have no proof of delivery. Oh a then all of a sudden they claim it was collected but have no proof of collection. I call it theft really, theft from a bunch of faceless bandits who don’t even have the balls to pick up the phone and call me......oh yeah they don’t do phones just web chat.
11/02/18 by Sarah Hayward
This was the first time we have used Parcel Monkey . Very impressed with the options and the ease of the site . The order was done on the Friday and picked up by Parcel Force on the Monday afternoon. They delivered it in Scotland the following day . We paid extra for the tracking option so we’ll pleased .e
11/02/18 by Mr Roger Parris
Excellent money and time making service.
11/02/18 by Richard
Booking a collection to send a package to the USA was simple enough - but it all went downhill after. My package hadnt appeared to move from the sorting hub for days so I was concerned. Parcel Monkey say to contact them with any problems before contacting the courier, but this is next to useless. I messaged them and they said theyd contact Parcel Force and let me know what was going on, and hours went by without a response. I went back to them and they said they still hadnt heard anything. So I called Parcel Force myself - immediate answer, really helpful, now know whats happening. It makes you wonder if Parcel Monkey really try to help you or do what they say theyre doing. Will not use again.
11/02/18 by James J
Stayed in all day for a collection arranged by parcel monkey. No possibility of specific time slot. Collection did not turn up no email no message. No ability to contact collection company only parcel monkey. They did reschedule for the following day. But not a great service.
11/02/18 by Customer
Hassle free sending of a 15Kg microscope from Scotland to Chicago USA using ParcelForce via Parcel Monkey. Saved £70 over using ParcelForce directly from their own website. Great deal.
11/02/18 by Happy Customer
Collected when promised.
11/02/18 by Customer
Did what it said on the tin!
11/02/18 by david allen
A very positive experience. The online form was quick and easy to complete and the parcel arrived in th US after only 5 days, faster than any card I’ve ever sent.
10/02/18 by MRS SUSAN HARE
Im not not happy with the service at all, I booked it for my grandsons birthday parcel and should have been delivered after 3 !!! Days , that was the reason I booked it , dropped it off at the post office last Saturday and today is the 10th of Feb and it is still not delivered. WILL definitely not using parcel monkey again . Very disappointed and will not recommended the service at all !
10/02/18 by John Turley
very good service would use it again also reasonable tariffs
10/02/18 by mick
Excellent service
10/02/18 by Rachel Davis
By far the cheapest option, even when compared with using the self same carrier directly. No complaints at all. I shall continue to use P.M. as my default, until or unless a problem arises.
10/02/18 by not easily satisfied
Had to get an item couriered from eBay, had Parcel Monkey recommended by a friend. Easy website to use and the price was a lot less than I expected. Easy to recommend to anyone and will definitely use again.
10/02/18 by Matthew Fletcher
they. Deliver on thier word
10/02/18 by Customer
Your website clearly mentioned about parcel reaching within 2-4 days and it took 7 days for the parcel to get there. I would have been better off posting it.
10/02/18 by Customer
The package was NOT picked up on the date paid for, with no communication - not good enough! I could have taken the package to the Post Office for delivery when needed, but opted for pickup. After a lot of conversation with your chat line, the package was collected the day after and delivered the day after my customer was assured that it would be. Poor service.
10/02/18 by Peter Barker
Only took 3 days to Portugal. Thst will take some beating !!! Well done
10/02/18 by Martin
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