We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
No problems, but I do not want to receive a Trustpilot invitation every time I use ParcelMonkey. Or any other company, for that matter. This will be my last Trustpilot review unless there is a problem with ParcelMonkey, which is unlikely.
07/02/18 by Colin
UNPROFESSIONAL. UNINTERESTED. UNSYMPATHETIC. BE AWARE, THIS COMPANY DO NOT CARE - IT,S ONLY WHEN THINGS GO WRONG YOU TRULY SEE IF A BUSSINESS VALUES CUSTOMER CARE. That’s about as polite I can be. Beware this company if you value what you are sending! AFTER LOOSING MY PARCEL, PARCEL MONKEY - sighting the (contract) small print, washed their hands with the matter. To clarify: NO PARCEL DELIVERED & AND NO COMPHENSATION PAID. As my parcel is missing presumed lost (in action you might say), the courier may be at fault. HOWEVER, and more importantly, my CONTRACT - and therefore, the RESPONSIBILITY BOTH PROFESSIONALLY & (here,s a dirty word businesses don’t like to hear), MORALLY for the delivery of my parcel, is with PARCEL MONKEY whom I have to say, have behaved APPALLINGLY throughout the whole process of trying to find out what happened to my parcel, sighting the age old cop out (you agreed to the), “SMALL PRINT” as an excuse for their shoddy and irreverent behaviour. That’s the short story, but for those of you who are interested in the detail, please keep reading... Oh, and just for the record, Here,s my small print: Having used parcel monkey previously for a delivery to Ireland, I decided to look into using them again in order to send a parcel to my son (for his birthday), in Australia. However, when previously used (Ireland), the courier delivered as promised, therefore I had no cause to contact PM... my point being - IT,S ONLY WHEN THINGS GO WRONG YOU FIND OUT WHAT SORT OF BUSINESS YOU ARE DEALING WITH. So... After selecting the appropriate service (DPD were to be the carrier), which included listing all the items for custom purposes and most importantly taking out the additional insurance cover (as offered by Parcel Monkey), due to the contents value being above that offered in the standard agreement, my wife awaited collection of the parcel the following day as agreed and payed for. However, this didn’t happen. Not only did it not happen, there was no phone call/ text message or other to notify my wife - who waited at work until 6pm, that the collection was not going to happen. So I sent a message to PM asking what happened. Without any form of apology or explanation we were then notified that the parcel would now be collected the next day - oh, and by the way, we would have to reprint the label as the old one was now invalid, which basically meant having to re-wrap the parcel. ****All this at additional cost - which let’s face it, when the main reason we are using PM is to reduce cost, is all relevant. Anyway... This time the parcel was collected - and having payed for a service that stated the parcel would be delivered in 3/4 days, we assumed our parcel would arrive as agreed -and let’s not forget, if all went wrong we had TAKEN OUT THE ADDITIONAL INSURANCE, so all good. Nevertheless, in order to monitor progress of the delivery my wife frequently checked via DPD,s on line tracking page the parcel’s progress - which informed her, that our parcel was - in one way or another, “in transit/ on route”. All good then... nothing to be concerned about, the parcel is “on route”. Days passed - more than 4 in fact, and the parcel still had not been delivered. So DPD TRACKING was checked again... still “on route” it said... and the next day... and the next day... and... Yes, you guessed it... our parcel was still “on route”. What to do? Well, although we were unhappy with the failure to deliver within the promised delivery time, we thought that there was nothing more at play than a delay - the parcel was going to the Australian outback after all, so this sort of thing could happen - and... AND - MOST IMPORTANTLY, NOT ONLY DID WE HAVE INSURANCE the TRACKING STATED THAT THE PARCEL WAS STILL “ON ROUTE”! Yes, it had Cleared (Australian) Customs & “Yes, it was now “On route to the local depot”, where it would be dispatched to its delivery address. But no, it did not arrive, and here’s the rub - or the sting you might say - because boy were we stung... Due to our delay ( more than 10 days - it’s in the small print), in informing PM that something might be amiss, there was to be no recompense - OUR INSURANCE WAS NO LONGER VALID. END OF. STOP BOTHERING US... GOODBYE. So we were done over by a technicality. A technicality I can’t argue with... but that’s not the point of my complaint. The point of my complaint - other than to inform whoever maybe interested about the whole disastrous delivery debacle, is to raise the issue of that one thing that separates the good businesses from the bad ones... CUSTOMER CARE. CUSTOMER CARE... keep that in mind when I finish by informing you that in a final plea to PM FOR HELP, I wrote to them on 3rd January asking if they would simply contact DPD and ask them to CONFIRM IF THE PARCEL WAS LOST OR BEING HELD - BUT APPARENTLY EVEN THIS SIMPLE ACT WAS TOO MUCH FOR THEM. On the 11th - a whole week later, THEY REPLIED... And I quote. - “Our record shows that you agreed to our Terms and Conditions and confirmed that if the delivery does not happen within the estimated timescale, you will notify us within 10 working days. Since you reported the case after the 10 working days unfortunately we had to reject your claim...” NOW THAT,S NOT WHAT I CALL CUSTOMER CARE - I hadn’t even made a claim... I was simply asking for clarification and help - SO BE AWARE: YOU PAY YOUR MONEY AND TAKE YOUR CHOICE BUT PARCEL MONKEY DO NOT CARE, SO IF YOU VALUE YOU PARCEL, CONSIDER DEALING DIRECTLY WITH THE COURIER... & DONT FORGET TO READ THE SMALL PRINT!!!
07/02/18 by Joe Zafar
Our Response: Hello Joe,
Thanks for leaving a review.
Can you please open a support ticket with subject FAO Manager so we can discuss this further.
Apologies for any inconvenience caused.
Kind regards,
Mike
Brilliant fast service
07/02/18 by Mrs Riley
Needed a parcel sent, got overnight delivery with a next day pick up and full insurance. No problems.
07/02/18 by Peter S
I took my parcel to the post office and it was delivered safely within 48 hours. Well done everyone
07/02/18 by CHRIS ATKINS
Worst customer service ever. No phone and simply refuse to accept any sort of responsibility when their is a problem.
07/02/18 by Customer
Explained the parcels to be returned (chairs) werent boxed, paid the money and had a Royal Mail chap refuse to take the items!!
07/02/18 by Steve Watts
Hello, After the previous review, and after the suitcase was lost, I received this message: "Good Afternoon I am sorry but we do not have your suitcase and unfortunately we were unable to locate your parcel. Yours sincerely, Liz" Despite having paid extra money for the protection. They have basically stolen my goods and now they say that if I want I can just proceed legally. Horrible, don´t ever use it. This should be punished by law.
07/02/18 by Javier Soto
I have been using Parcel Monkey for a long time and have never had any problems with their services. All parcels have always been delivered by the chosen courier and their prices are very competitive. Highly recommended. A*
07/02/18 by Jay Burrell
This is the first time we used Parcel Monkey, and the parcel was delivered in Sri Lanka as stated by Parcel Monkey on time however DPD (who were delivering the documents for PM) stated that it will be 3 days later than what PM stated. Thankfully it was delivered as stated by PM. We will recommend this service to others and will use it ourselves in the future.
PS - the package had been opened (we assume by customs) and was deviled in two parts (undamaged).
07/02/18 by Customer (MC)
Great service, just what I needed strictly in time.
07/02/18 by Yuriy S.
Good service
07/02/18 by Customer
Easy to use. Good service.
07/02/18 by lesley sherman
The parcel was picked up when stated and arrived when it said it would considering we live in Tenerife and customs can be a nightmare. The prices were good and I would use again if needed.
07/02/18 by Joanne
The service works well, so far no complaints
07/02/18 by Kevin Mills
Cheap and reliable service.. Good job, with couriers becoming more expensive
07/02/18 by Customer
Parcel Monkey with Parcel Force stole my parcel because it didnt had insurance. I didn`t even got tracking number from them. They stole the parcel and have no responsability about that. That never happened with other couriers. (Shipping id: PM6071603).
07/02/18 by Iulian Florin
Easy to use.no fuss.parcel picked up when said and delivered in good time
07/02/18 by Customer
Fantastic service
07/02/18 by Lynda Johnstone
Good service and really competitive prices. Easy drop off and efficient delivery. I would have hoped for a faster delivery, as it arrived on the latest estimated delivery day, but apart from that everything was great.
07/02/18 by Arianna
Paid additional for next day delivery... took em 6 days.
06/02/18 by Customer
Yet again you have come up trumps. 48 hours from South Manchester to rural France. The emails and text messages also kept us up to date. The drivers who collect the parcel are also very helpful and within the one hour time slot designated. Amazing!
06/02/18 by r.mum
Everything OK, only the GLS delivery Service is poor, because they never ask the neighbours to accept the parcels if you are not at home.
06/02/18 by Thomas
fast,professional,no fuss,...also cheap,ill use it again in the future
06/02/18 by George Ganciu
Great, used parcel force 48 and arrived on time. However website stated no label required when actually it was, caused a slight issue
06/02/18 by Fslimmimgworld
No problem at all. The parcel traveled from UK to EU country from Thursday to Monday, pretty fast!
06/02/18 by spela
Allways great service.
06/02/18 by Pekka Kuivala
Easy to be used
06/02/18 by Customer
Parcel Monkey despatched my parcel to Spain using DPD. This was supposed to be tracked.... at no point nor at any time did I receive tracking information. The only way I knew the parcel had been delivered was I received a Paypal refund.
06/02/18 by watcha
Parcel monkey was absolutely brilliant! My package arrived earlier than I expected, but the fantastic part was that a one hour window was given for the collection. I was expecting the 9-5 window for collection which takes up ones whole day!
Thank you so much parcel monkey, I will definitely use again.
06/02/18 by Anna
brillant service well pleased
06/02/18 by Steve cook
Cheap and quick!
06/02/18 by Hajnalka
Great service could do with trying to let the customer know what time the parcel will be picked up.
06/02/18 by L Henderson
Bad comms; failed pick ups that they want to pay for when their driver failed to turn up, paid them in excess of £800 for usa postage Worst company i have ever dealt with
06/02/18 by Frank Wilkinson
Very convenient and easy, loads cheaper!
06/02/18 by Mr David Clarke
Very good service. Impressed by online dashboard
06/02/18 by Simon Hunter
Absolute CLOWNS Paid for an overnight delivery for 2 microwaves They forgot to pick up and after a long complaint they sent a driver to collect with no labels. So we had to take note of the vehicle registration number as proof of collection. The following morning the original driver turns up with labels to pick up saying he forgot to pick up, Surprise surprise they only delivered one microwave on an overnight delivery . Their excuse was that they forgot to put the second microwave on the same van. Paid for a service which was not carried out. They are very un-organised. The name speaks for itself !!!!
06/02/18 by Demson
Excellent service ~ everything went according to plan
06/02/18 by Dave
Excellent service good prices
06/02/18 by Colette Baumback
Superb, fuss free, on time, great value!
06/02/18 by Mike Ellis
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