We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
As a conduit to the courier companies I prefer this company to others that have let me down by attempting to charge me for oversize parcels. I will not name the others but reserve my praise for this company that more than deliver ( pun ) on their promise to provide an economical service..5 stars.
08/02/18 by Francis MUNOZ
Did what it said on the tin-ternet!
08/02/18 by Customer K
It seems that you let people know when to expect a delivery but it would have been helpful to do the same for a collection. waited in until 3 then had to pop out for 15 minutes. Glad we left it on the doorstep!
08/02/18 by Customer eileen
Very quick delivery and good updates.
08/02/18 by Customer
Ive used PM 3 or 4 times now and have had no issues .I used parcel force as a service and certainly cheaper than taking it to their depot or worse still a post office counter .
08/02/18 by Paul
Its the second time I have purchased DPd through parcel monkey and its the second time DPD has missed my collection from my offices, then (and this is the bad part) they have not informed me of the missed collection AND they have not rebooked. I have twice had to call and get the collection rebooked myself!
08/02/18 by Jared Reabow
Update on my Parcel Monkey saga i have been awaiting a package for delivery for over 2 weeks. First , the courier could apparently not tell me when my package could be picked up from a friend abroad and required someone to be continuously at the premises the whole entire time 8am to 6pm, which is unreasonable given that people have work, At least notifying someone via text is the standard procedure for any company. I understand that parcel monkey is a comparison service but their communication with me and the courier was terrible . After the parcel had finally been collected after some days, the status of my parcel had not been updated on Aramex leaving me to think that my parcel was indeed not picked up contrary to what my friends said. I was given a different tracking number. The courier again not informing me of their arrival via text or anything , expected me to be on a premises fro 8 till 6pm. There is no access to my apartment block apart from when they call me to let them in so it is useless to come. I kindly asked parcel monkey to tell their courier that I will pick it up from their warehouse to no response! They knew nothing about the whereabouts of my package (this is a 23kg package) Currently according to Aramex my package has been held for cosignee pickup but parcel monkey does not know where this supposed 23kg package is! SO THEY DO NOT KNOW WHERE THEIR COURIER OFFICES IS! Plot twist , Only to find out that my package has been supposedly returned abroad and is not according to the status of the package on aramex in the country! A process that was supposed to take 2 days has taken over 2 weeks.Currently they do not know where this package is. SAVE YOUR MONEY when using Parcel monkey services. Communication with customer services leads to futile results and you may never get your package back!
08/02/18 by Elizabeth Resh-Cardo Lucas
Our Response: Hello,
Sorry to hear this.
Please note, we are not the courier, we are a price comparison website.
We are currently looking into this and are working to resolve the issue.
Apologies on behalf of the courier.
Kind regards,
Mike
I was obviously panic struck when I realised that the item I purchased on Amazon (twin tub washing machine) was not big enough for me and then I had to pay for return postage. So I was advised to try Parcel Monkey and all I can say is Brilliant!
There are different companies to choose from on the list and I chose Parcel Force. They pick up the same day and my refund for the item has now been issued. So remember to look at the small print when ordering large items or it will cost you dear.
08/02/18 by Carol Woolley
helped me find the best price for an light but large parcel
08/02/18 by Brian
good tracking of parcel available. website need a bit of tweaking but not bad
08/02/18 by Customer
Fantastic as always! Thank you :)
08/02/18 by Dan Beech
Chose the 48hr delivery but took way longer than expected
08/02/18 by Customer
Very efficient
08/02/18 by Customermacklin
Affordable & great experience
08/02/18 by Customer
I sent a heavy and valuable parcel. The price was good, the label was sent through quickly after payment and the drop off point was convenient. The recipient has messaged to let me know that it arrived and she’s happy. Highly recommended.
08/02/18 by Keri
Although Parcel Monkey are effectively an agency for National courier services, They do provide a quick review of available companies that can serve your needs. Cant really fault what is so basic, That isnt meant to denigrate Parcel Monkey, Just a factual statement.
08/02/18 by Its Only Me!.
OVER ALL ITS A CHEATING RUBBISH SERVICE.i have select parcel money based on review only.i know how the review is important that’s why I’m writing.i have send my parcel 15of January to India.its says to me it will take only 4-6working days.but it was arrived there 3rd of February.and more than that,it’s1KG parcel.but they been told me it’s 2.5kg and additional charged £6.19.and at last it’s only a gift in declaration.but even thought other end when they delivered the parcel they charged from the receiver 3938 Indian RS.(around £46)can you imagine how much it’s cost me?its really rubbish service don’t go with these.£65 cost me to send a small parcel to India.im really frustated of this.parcel money even they don’t put the phone number to contact them.
08/02/18 by sathursiya
Prompt, efficient, easy to use.
08/02/18 by Customer
Excellent service
08/02/18 by Customer
Not to bad of a service didnt get the packages on time Caused me inconvenience by my packages npt arriving till 9th extra cost of storing my car waiting on parts
08/02/18 by Customer
Straight forward and nearly to the time estimated, took an extra day otherwise it would have been 5 stars. My only negative is the clunky time line monitoring but that is outside the Parcel Monkey control as it is the service providers systems.
08/02/18 by Chris Dewey
Ive used Parcel Monkey a number of times and havent been disappointed.
08/02/18 by Natalie
Completed the on-line details, looking forward to a good service which was supposed to deliver to Singapore in 1-2 days. They picked the package up (a rectangle suitcase) and the courier said it was fine. 2 days later they send me a message saying they cant deliver it because its a suitcase. I advised them their guidelines didnt clearly advise in the process, and their driver said it was ok (why take it??). After days of following up I tried to help them be solution orientated by taking the items out of the case and putting them in the desired box. After contacting the CEO they seemed to get the idea, then days and days later nothing. Now Im told I have to complete a new order and have the property sent back to me???!! A parcel moving company cant do this this themselves??? This is now a month later. There seems to be a culture of lack of consideration for the customer and you can only assume this is top downwards. Quality companies treat customers with quality. Give them a miss, spend a bit more with a quality company.
08/02/18 by Brendan
Efficient collected on time
08/02/18 by Ms. Charmaine Starkey
4 days later than should be
07/02/18 by Customer Max
I use parcel monkey fairly regularly and normally i dont have any issues but the last time i used them a courier didnt show to collect the parcel. I had no updates or apologies, nothing. I had to rebook the collection myself and i havent a word from Parcel monkey about the situation. I hope this doesnt start happening more often
07/02/18 by Customer
Easy to use,
Reliable
Reasonable costs
07/02/18 by David
Easy drop off point. Fast delivery to Finland. Would recommend
07/02/18 by Angel
I was very impressed with it all
07/02/18 by Dave Johnson
Excellent service came and collected parcel when said and deliver the very next day has stated will be using them again if need a parcel sending ????
07/02/18 by Customer
Quick and reliable service
07/02/18 by Customer
Please dont ignore this (and all the other bad reviews). If you have any problem they wont help you! Even if you buy insurance! If you want to gamble your item then go ahead and use parcel monkey. Then cross all your fingers because there is a VERY HIGH chance you will never see the item (or its value in money) ever again. Then you will see how bad their customer service really is. The only thing they do is to apologise for damaging / losing your item.. if that is not enough for you ... pay a little more and send it via another company. They were cheaper than other companies so decided to go ahead with them and buy full insurance. I thought the insurance would avoid me having headaches if something wrong happened. It turns out their insurance is a cash generator fraud and completely useless (read the other bad reviews). The item I sent arrived damaged (which they admit they caused the damage). Despite me protecting the item with REALLY thick foam ... they said that because I didnt wrap the item with bubble wrap the item was not protected! I protected the item with 15cm (6 inches) foams ... but they ridiculously keep saying the item was not wrapped in bubble wrap. It is clearly a way to avoid having to pay for the damage. I think this company is not a honest company. Im taking legal actions against them ... not so much for the money but for their horrible attitude towards customers. I saw the response on other bad reviews asking the person to open a support case with the subject FOA: Manager ... Im sure that is just a clever way to try minimise the impact of the bad review. If the person writing the review was happy with the solution the "Manager" gave then he/she would remove the review. Im sure the manager will only apologise again for damaging / losing your item. As I said, they are good apologising and terrible actually resolving the issue. I regret ignoring the bad reviews. Please dont make the same mistake!!!
07/02/18 by Abner Almeida
The worst company ever! I paid for parcel delivery week ago And this motherf*ckers still didnt delivered that. F***off you all at parcel Monkey and parcel force !
07/02/18 by Pavel Vlcek
Used the parcelforce worldwide (with drop off at a local post office) option to send a parcel abroad. Worked out about 50p more than a competitors site, but included an extra £10 insurance, so better value. All worked smoothly. Postage labels came through within 15 minutes of ordering.
07/02/18 by Customer
110 days after sending a parcel through Parcel Monkey and the recipient still hasnt received it. Parcel Monkey customer service team will only deal with you on an online chat page which leads to multiple members of staff dealing with your queries all of whom contradict each other and we go round in circles NEVER actually getting anywhere. Parcel Monkey think it is acceptable NOT to provide a POD and think I should just believe them that the parcel has been delivered correctly and that my daughter the recipient is in some way lying about having not received it. PARCEL MONKEY YOU ARE A JOKE
07/02/18 by Sarah Hayward
I have used this company on 2 occasion within the last month and on each occasion the service has been brilliant. On the 1st occasion a delivery was made to France and was there within 48 hours,quite remarkable
I certainly will be using them in future and of course passing on the good news
07/02/18 by David
Easy to use and flexible with multiple shipping options particularly for those slightly heavier parcels, so much cheaper than Royal Mail on larger parcels.
07/02/18 by TRE Products UK Ltd
Being a middle man it wasnt really their fault that the courier left with the wrong parcel (I booked a 1m long 3kg parcel going to Oxford, he left with an envelope going to Germany with absolutely no reference to my order on it). But because I wasnt dealing directly with the courier made it hard to sort the mess out. PM did no follow up to check my issue was resolved. As I write this a week later it still isnt resolved but at least Im dealing directly with the courier now. Ive used PM before and had no issue because everything went smoothly. Like I already said the problem wasnt their fault, but I wasnt impressed with their support
07/02/18 by Customer
It was easy to do
07/02/18 by Customer
good stuff as usual
07/02/18 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
