We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Fast and efficient service. I would recommend them 100%.
03/02/18 by Barbara Elisabeth Brown
You collected as agreed, but I cant comment on overall service as I have not yet received notification or acknowledgement from Amazon that they have received the defective item.
02/02/18 by Jane
Bad customer service. They made mistake in the shipping label (no protective coverage eventhough i clearly paid for protective coverage) but they didnt want to fix it. Non-existence customer service. I was on hold on their chat for 3 hours and in the end they just cancel my order because they cant fix their mistake. Worse, when i tried to get the quote for the same service the price is increased 5x the original price I had.
02/02/18 by Mellisa
Perfect price, smooth pi k up and delivered promptly.
Thank you
02/02/18 by Isab
Decent service worked as expected.
Good price.
Would use again.
02/02/18 by Ol Company
Brilliant would use again and highly recommend this company
02/02/18 by Ron Fielding
Great, no hassle service, at a very reasonable cost.
Would definitely use again.
Thank you!
02/02/18 by Customer
What an absolute joke this company is,first they lost my parcel which was down for 24 hours delivery,it eventually turned up 11 days later damaged. After submitting a claim form to claim for the damage and late delivery, I was then told I have not submitted the form within the 7 day claim period, which I had, and could no longer proceed with my claim. What an absolute terrible company to deal with. AVOID AT ALL COSTS!
02/02/18 by philip jones
Easy to use very quick no hassle
02/02/18 by Nikki
Parcel Force driver was here pretty quickly to collect and delivery time was as stated.
02/02/18 by Customer
Very reasonably priced. Collected and delivered in the specified time.
02/02/18 by Customer
Mostly it works, but if anything goes wrong they never rectify the situation.
02/02/18 by Customer
Awesome... delivery said 7 days, was done in 4
02/02/18 by Richard P
Very good service, will be using again
02/02/18 by louise read
Easy to use website, good competitive pricing and delivered before the due date - excellent!
02/02/18 by Sarah Butcher
Essentially a good service & fairly easy to use. But, I opted for Parcel Force 24 & it wasnt a 24 hour service because the courier company used did not work weekends. This fact had been kept from me so my parcel arrived late & I had paid extra money for nothing. Impossible to know whether the responsibility for this shortcoming lies at the door of Parcel Monkey, Parcel Force or the Courier Company used.
02/02/18 by Customer Peter Hood
Excellent delivery ???? and the best Ive experienced so far in the United kingdom.
02/02/18 by Taiwo Oduwole
Excellent service
02/02/18 by Kris Jacques
Perfect package arrived quickly and safely.
02/02/18 by Oliver Harvey
Brilliant service - collected Monday - delivered Friday to Brisbane, Australia.
02/02/18 by Julie
Overall a good service and easy to use. However, I’d suggest a better communication system - as I had to go worried trying to track the collection as the website didn’t give me data. Simple e-mail would do: “your collection will take placed with such-and-such around this time”, when the data was available which it was.
02/02/18 by Vernaculisamentalisador
arrived on time and in one piece. perfect.
01/02/18 by Customer
No nonsense and easy to use. Parcel was collected and delivered promptly what more could you ask for?
01/02/18 by jason emmins
Simple to organise, picked up the day after, no problems, no fuss.
01/02/18 by Nicholas Vernon
It was not clear where I had to drop the parcel off and the live chat facility wasnt very helpful. But once I had worked out that I had to drop the parcel at my local post office, the process worked well.
01/02/18 by Aileen
Did exactly what I needed it to do.
01/02/18 by Adrian Jackson
Booking was easy enough. Collection was on time. and delivery was perfect
01/02/18 by Robert John heffer
Easy to use, simple and reliable. Cheapest price I could find for my shipment, next day collection and next day delivery. A*
01/02/18 by James Rock
Excellent service, came to collect within the hour.
01/02/18 by Brendan Connolly
Arrived more quickly than expected, very reasonable price.
01/02/18 by Holmes
The staff in Bangkok did not contact the recipient or do door to door delivery. The recipient had to contact them and go to collect the parcel and pay custom clearance at Bangkok EMS centre although it is a used and old product. Expensive!!
Very good service on London side.
01/02/18 by Chanathip
Parcel delayed for almost 4 weeks. I constantly asking for a claim form to submit, they never reply on my request. I have paid few pounds more to book through parcel monkey but it is a joke their service. Better book directly through the couriers website, cheaper and they are much more informed. I still didnt get any reply regarding compensation.
01/02/18 by Stavros
Great service
Posted from Scotland to daughter in Oslo who was out at work at time of delivery. Parcel Monkey emailed her and told her it was at her local post office for collection and in turn she collected parcel on way home from work, excellent service!
Delighted and will always in future use Parcel Monkey,thank you!
01/02/18 by Linda Gillies
Simple and straightforward from start to finish. Item collected on time and delivered at other end on time. Perfect!
01/02/18 by Pauline Armstrong
Excellent service
01/02/18 by Customer
Great service from Parcel Monkey
01/02/18 by Customer
Everything. We send through Parcel monkey / Parcep force gets broken and they never pay out any compensation even though everything g is wrapped protected appropriately
01/02/18 by Customer
Friendly, easy service
01/02/18 by Customer
Met expectations without problem.
01/02/18 by Customer Panos
Excellent service, easy to use website.
01/02/18 by Customer
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