We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Where do I start? Excuse the grammar and the overuse of the! Booked a next day collection. (Day 1), no collection!, no big problem so told Parcel monkey the following morning (Day 2), response from parcel monkey sorry! (They say that a lot) well pick up the following day. Courier turns up in the afternoon and collects parcel. Day 3 another courier turns up for the parcel that had been picked up the day before! Parcel monkey then tells me they havent collected my parcel!!! Day 14 from collection parcel still not delivered so i chase up parcel monkey, one of the responses that day was "please can you describe my goods" 16 days later from order and many many messages later, nobody (you have to deal with lots of different people!) can tell me if the parcel is where the parcel is. Parcel monkey still blaming courier and apologies! Also asked for standard T&C’ s, when we starting taking about claims and parcel monkey liability. All of which hasn’t been answered. But dont worry i found them on line Just dont use them, go direct to courier or take the parcel yourself, I could of walked the parcel there myself quicker!!!!!!!! Seriously it was only going from south wales to Cornwall on a next day service
01/02/18 by Mike
Perfect service amazing value price, super simple to book! Five stars!
01/02/18 by Customer Diana
Two successful collections and deliveries with no problems.
01/02/18 by HB
The only downside was Parcelforce collection one hour later than I was advised.
01/02/18 by Tony
great service, great price!
01/02/18 by Customer
We have been using parcel monkey for parcels to Spain for the last 3 years . Excellent deliveries and great customer service .. thank you
01/02/18 by Alice Gray
I was charged an additional £9.79 because the courier said they weighed my parcel at 9.5kg instead of the 5.5kg I declared. This was either a mistake or a blatant lie, as I had sent identical parcels before - via the Post Office - with no issues whatsoever. Parcelmonkey kept insisting they needed "photographic proof that I had declared the correct dimensions" before they could dispute the charge with the courier, but who takes a picture of their parcel on the scales? And how could I prove it was the same parcel anyway? On the other hand, I was never provided with any evidence of my parcel being weighed at 9.5kg, so it looks like the courier can say whatever they want and Parcelmonkey side with them. Furthermore, one of my items was totally smashed to bits during transit, adding insult to injury. Next time Ill go back to using the Post Office.
01/02/18 by Caroline Godart
I do not suggest using this service if you have a job they give you a time window of 8-6 pm with no exact timing. When they finally collected my package and gave the shipper the receipt they claim that it hasnt been collected . I have ordered this package a werk and a half ago and I am still without my package with all my belongings . I did my research and was surprised there are so many great comments here because I did not have the same experience. Perhaps they work far better in the UK. Extremely dissapointed parcel monkey
01/02/18 by Elizabeth Resh-Cardo Lucas
It was first time using Parcel Monkey to return a large parcel to Amazon.
It was quick and easy to use, the driver was friendly and polite.
Great service.
01/02/18 by Lee Gallagher
Very good efficient service.
01/02/18 by MR M SHEPPARD
Very good service! Highly recommended!
01/02/18 by Monika Tuzimek
Dont need comment, just perfect! thank you
01/02/18 by Ducati
Spot on all round
01/02/18 by Ian T
No issues whatsoever, have used more than 10x times. Top service, highly recommend
01/02/18 by Ivo Sūna
Had a account for a few years selling mostly hiend HiFi, To say Im not to happy is an under statement This now is the third time a no show by the delivery sevice Id booked with parcel monkey, By that I mean Ive stayed home or the wife the whole day no show re book for next day again no show not good enough just to say sorry about that please rebook!!! Total joke Still took my money though and i lost all the sales as had to refund buyers
31/01/18 by mr oxford
Parcel got lost and kept going between Italy and Germany when Germany is CLEARLY written. It has STILL not arrived. Beyond livid.
31/01/18 by Customer
Easy application. Cheap prices. All I had to do was drop the parcel off to my local pharmacy and thats it.
31/01/18 by J.Singh
Easy drop off experience and parcel delivered as required
31/01/18 by Ian Gow
Excellent customer service. Fast and safely delivery. Bargain price.
31/01/18 by Customer
I have sent about 10 parcels from the UK to Italy over the last couple of years. Each one arride within a week. Excellent service.
31/01/18 by Terrence Williams
Everything went perfect with Parcel Force and Parcel Monkeys. Thank you
31/01/18 by Cristiana weston
Excellent costumer service. Thank you for everything.
Kinds regards
31/01/18 by Rozalia Gazda
Parcel arrived 3 days earlier than expected, which was amazing! Didnt seem to be any hassle at customs for the recipient or anything! Very happy!
31/01/18 by Customer
Superb Heavy 1/2 pallet collection and delivery from Northern Ireland to England smooth fast and delivered safely
31/01/18 by Customer Ron Ferris
Reliable service and always a good deal!???? Have used parcel monkey before and will use them again!
A happy customer
31/01/18 by Clarissa Davies
Excellent Service
31/01/18 by Customer
These “monkeys” overcharged me for a parcel I sent. They are just a bunch of crooks and thieves. Basically they ask you to provide measures and weight for the parcel then quote you and charge you for that. I measured and weighted the parcel precisely, using metering tape and a scale. After delivering the parcel they came back saying that the “volumetric weight” was wrong and charged me an extra £15. Basically, the actual weight doesn t matter, they estimate it by volume which makes no sense - not everything weights the same. They blamed Parcelforce - the courier I used - and said that without proof of weight there was nothing they could do. Avoid these “monkeys” as the pest. I know for a fact I won t be using them again. Cheers Adrian
31/01/18 by Adrian Bara
A cheaper price for parcel delivery with insurance and delivery within 24 hours, very impressed.
31/01/18 by Red Kite
Used to post 3kg item.
Was the cheapest way and was simple to sort.
Even dropped it to local post office.
:)
31/01/18 by Michael
arrived on time - excellent service and a fab price. Highly recommend.
31/01/18 by Angie Le Buff Carr
This company is a RIP OFF. I made a order for a pickup to be delivered to me, paid £75..after Id paid realised that I could not get the large roofing sheets wrapped in card by the other end, so cancelled within 2 hours. Parcel monkey acknowledged the cancellation , but after a month and many emails have failed to refund my money. There is NO phone contact and a useless , faceless customer service.DO NOT TRUST THIS COMPANY.
31/01/18 by Lucy Farmer
I wasnt able to use your service because I needed to send an item that contained a battery. Not impressed.
31/01/18 by Jill
Great service fast delivery and pick up would recomend will use for all my parcels now many thanks Davy
31/01/18 by Jess. Dhr. David
Easy to use and gives a good list of options for prices/companies. Definitely cheaper the going to one company website directly.
31/01/18 by Julian and Emma
No Parcel No Contact ?????
31/01/18 by Customermark
Our Response: Dear Customer,
If you have had an issue with your parcel delivery, please open a support ticket or contact us via our Live Chat so we can look into it with the chosen courier.
Apologies for any inconvenience caused.
Kind regards,
Mike
Always provide a good service and good price
31/01/18 by Customer
Excellent service arrived within 2 days. Very pleased. Thanks
31/01/18 by Liz
good service.
31/01/18 by Customer
Excellent service. Could not wish for better will most definitely use again .
31/01/18 by John_Colton
Quick & efficient service with an up-to-date tracking! Will use again without hesitation.
31/01/18 by Carolyn
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