We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,550 reviews.
Good until it goes wrong. Parcel monkey have been reliable for me for the past year or so of sending regular parcels. However, I recently sent two parcels to the same place, and inadvertently stuck the wrong labels on them. The labels looked the same but one parcel was heavier and larger and I had accidentally switched them. Both cost the same to send though. To my surprise they sent me a surcharge demand of over £40 for a parcel costing £10.20 to send. When I complained they made it very difficult, asking for proof, pictures, and when I sent those, pictures of the boxes against a ruler etc. It was obviously a simple error easily made with two seemingly identical labels, but they dont seem to want to resolve it without a fight, so I am now using another company. Very silly as it was obviously an honest mistake, wouldnt have cost me any more for the larger box anyway, and they have lost a regular customer. My verdict is that they are great until something goes wrong. Then they dont want to know.
11/01/18 by sid kingston
Absoloute displeasure, first they give you a cheaper quote so you buy their service to get the competition out, and after they get the parcel, they charge you saying your parcel is overweight or heavier than what you said, just a lie to get more money out of you. Now I am having emails from someone from South Africa who is asking me more money to delivery my parcel. A nightmere of a service and will never use again.
11/01/18 by Malik Ahmed
Quick and easy transaction .Will used again
11/01/18 by Customer
Excellent and easy to use Service from start to finish. Complete confidence on transferring my goods and highly recommended.
11/01/18 by DD
Made me pay a ridiculous amount to collect and deliver my parcel. Whilst tracking my parcel I realised it hadnt even left the U.K. yet so I contacted the useless customer service team through a slow web chat and they told me that my parcel is being returned back to me as it contained perfume. Although I clearly stated in the contents that it had perfume whilst booking my collection for the parcel. On top of that I was told I need to pay £15 to have sent back to me from their HQ in Southampton including VAT and that i would need to pay again to resend it. Absolutely terrible service and no compensation or empathy offered.
11/01/18 by Sadia
Our Response: Dear Customer,
Thanks for leaving a review.
We ask customers to refer to our prohibited items list before sending to avoid any complications like these https://www.parcelmonkey.co.uk/prohibitedItems.php
Please contact us via a support ticket so we can issue a refund for the delivery as the service was not provided due to a prohibited item being sent.
Kind regards,
Mike
So quick and easy
The only thing was I forgot to put a couple of things on the items list, went back to add them and had to do it all again! Would be cool if you could save the list and go back it - maybe you can and Im a dummy and couldnt see it
Will always use Parcel Monkey when shipping things around
11/01/18 by Georgia
Good, fast service. Definitely would recommend .
10/01/18 by Customer
Good service at hand in post office and fast delivery next day. Well done
10/01/18 by rosie scotland
Its a great tool to compare couriers to get the cheapest rate. Very good and realiable service.
10/01/18 by AB
Parcel not collected on day booked. Online chat took ages to respond and eventually rearranged for next day collection. Despite being told an email would give me a 1 hour slot, nothing until I sent an email in frustration. An email and text followed 2 minutes later giving me the last time slot of the working day. Another wasted day staying in awaiting collection. Parcel picked up but not delivered to its destination until 6 days later.
10/01/18 by Customer Mrs R
Cheaper than others but a great service - they even came and collected the parcel! Thanks guys!
10/01/18 by Robert Bailey
It should’ve got there in 4 working days max. Took 6. Not great.
10/01/18 by Customer
EXCELLENT FAST SERVICE AS ALWAYS HIGHLY RECOMMENDED
10/01/18 by KARENA
Useless. Absolutely useless
10/01/18 by Customer
Easy to follow website, easy drop off, fast delivery, good price. Points? Questions?
10/01/18 by Customer
Great service!! Picked up and delivered on time! Perfect, will use again!
10/01/18 by Customer
Super service excellent communication really pleased
10/01/18 by Customer
After a lot of trouble with other companies, I was pleasantly surprised about the service and efficiency.
Several parcels to a friend in France, arrived ASAP and the pick up here was friendly and pleasant, he told us the delivery guy was friendly and pleasant...
10/01/18 by Customer
Used this service to send some parcels home from the UK to Republic of Ireland. Very quick and efficient service.Highly recommend.
10/01/18 by Omc
Everything was really fast, they gave me the best prices and all the options, overall the procedure was very easy, will definitely recommend to family and friends
10/01/18 by Stephanie
The courier service used (GLS Netherlands) put the wrong name and address on the package, so it made it difficult and confusing.
10/01/18 by IAN
We shipped 3 boxes of Christmas gifts from the UK to Denmark and were slightly anxious about items getting damaged or lost. Most shipping companies were very expensive and then we found Parcel Monkey! Excellent price and service. Our boxes were delivered within the advised timeframes and in great condition. The courier even delivered them up to our 2nd floor apartment. We have already shipped some more items now we have seen how easy it was.
10/01/18 by Nick Coton
Pretty good. Have used several times and I am quite happy with the service. Not always the cheapest but still a reliable and cost effective way of sending parcels of larger than average size.
10/01/18 by Deldotsales
Very disappointing. The booking process was very easy. However without changing any real details from the initial quote, the price had doubled by the time I came to pay. I was desperate to get a delivery to a customer the next day so I paid regardless. The delivery was supposed to be next day however it did not get to the customer until 5 days later! I am very disappointed for this service and cannot believe how much I paid for a 5 day delivery when it should have been next day. Use if you have to as they do get your parcel where it is needed to go but dont hold much hope of it getting there on time.
10/01/18 by Aimee H.
Easy to use and get quotes. Not sure how they compare with going straight to parcel company websites but its an easy place to compare quotes. all worked well and then you can log onto your dashboard to print labels and check progress.
10/01/18 by Nicola Midgley
Easy collection , on time , driver even managed to deliver on time when motorway was closed using excellent knowledge of the are , friendly and proffessional .
10/01/18 by Mrs Price
half the price of official carrier site would use again
10/01/18 by sean
Easy to navigate a joy to behold
10/01/18 by Oliver
Good service
10/01/18 by Kath
Didnt collect on the day that was arranged.
10/01/18 by A Bowen
No proof of delivery given by the third party courier though,
10/01/18 by Customer
easy to use and very efficient sent parcel to Germany arrived 2 days later
10/01/18 by michael gill
Parcel sent the 3rd of January to SA. Was told it would take 3-7 days but tracking is showing its still being exported? Not happy
10/01/18 by Nicole
Excellent service
10/01/18 by David Jepson
Thanks l have it in save.
10/01/18 by Hamisu
excellent service
10/01/18 by Customer
I have used this company twice now. Both times they have been on time and met agreed service standards and they have performed admirably well.
10/01/18 by Ian
The worst company I have EVER used in my life. I paid £101 to book DX to collect my mattress on 2nd of January and paid for it on Friday the 29th of December. Waited in all day and no sign of the delivery guy. I asked someone on the parcel monkeys live chat wether I will get my money back if they don’t collect it the next day. They said yes and booked another collection for the next day. Again waited in all day and nobody came. I was absolutely fuming because this has never happened to me before, nobody even apologized me (every time I talk to customer services at parcel monkey it feels like I’m talking to a robot!!!) I asked for a refund. 6-7 hours later I got told the collection was cancelled and that I would get a refund LATEST after 5 days and it has now been 5 days and no sign of a refund!!!! I asked someone on the online chat which bank account it was paid into and now they’re “looking into it” with the claims team. HOW HARD IS IT TO PAY A REFUND FOR A SERVICE THAT NEVER HAPPENED YOUVE HAD MY MONEY NOW FOR 2 WEEKS AND I WANT IT BACK!!!!
10/01/18 by Miss Vuori
Efficient service, great rates
10/01/18 by Satisfied Customer
good service
10/01/18 by orridge and orridge
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