We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Heavy Parcel to El Salvador in a matter of a few days and miles cheaper than anyone else. Top Notch experience
19/01/18 by Brian
parcel monkey online service great, DPD were the specified delivery service, Parcel was very well wrapped and secure, Fragile written in bold permanent marker all over the package but still arrived with glass the glass in the picture broken, clearly been well and truly thrown around!
19/01/18 by Customer
Very easy to use. Good prices. We have used this service for a long time now and have experienced very few problems. If a problem has occurred then it has been resolved without any issues.
19/01/18 by Jamie
very easy to use, took 10 minutes from start to finish and my parcel was collected 2 hrs later, will definately use again
19/01/18 by Kersh
Really easy to find the right service at the right price - and book it straight away.perfect.
19/01/18 by Adele Walker
Have used twice and am very impressed with the service
19/01/18 by Customer
No issues simple to use lots of choices
19/01/18 by Mrs lesleyann Curran
easy to book and great price
19/01/18 by Peter Dittmann
Arrived with no problems in perfect time and in perfect condition.
19/01/18 by Jonatha
Parcel wasnt picked up by DX had to pay for another company to pick up Parcel Forces, Not Impressed At All. I am still waiting for someone contact me back With Regards to Compensation or Refund I Would Be Happy With. Julie Burrows Whats My Time
19/01/18 by Graham
no gap between address lines. all was squeezed together. courier could not delivery because of they could not read address
19/01/18 by Customer
Very helpful
19/01/18 by Customer
From time to time the couriers do not turn up to collect parcels and it is very difficult to contact someone and re arrange this. A phone number would be most helpful rather than having to email
19/01/18 by Stacey Thomas
Excellent Service,Keep it Up
19/01/18 by andrew hoole
Very fast, efficient & friendly delivery man
19/01/18 by Customer
Pleased how quick it was delivered. Only down fall sat in most of the day .would be better if you had a rough time on parcel being picked up. Found a little bit hard to fill forms in. Once I typed the address with out using the quick address part. Was done.
19/01/18 by Customer
Always prompt efficient no damage either.
Perfect door to door service.
19/01/18 by Ibi
Terrible experience. They lost our parcel and when we tried to contact them it was only possible via email/live chat with huge delays between replies. I will not be lured in by their low prices again. I also cannot recommend them, as Im sure that 9/10 times there will not be a problem, but when a problem does arise they are not equipped to deal with it. Their tracking information was not updated for over a week, so we didnt even know what country our parcel was in. I rate their customer service as 1 star, due to the fact that it is in non-existent. Each reply was automated, with no possibility of speaking to a person. They inspired no confidence that my parcel was ever going to arrive, and so I contacted Courier Jamaica directly to try and find information. I will never use this service again, even if it were free.
19/01/18 by Customer
My parcels arrived extremely late and broken. Parcel monkey did nothing to remadey the situation. Nor compensate in any way for the extra gifts i had to send.
19/01/18 by Jane berry
Did what they said...perfect ????????
19/01/18 by Mel Slepcevic
Easy website to navigate, well written and easy to follow instructions, and the courier collected my parcel quickly! Would highly recommend when looking for couriers that collect and deliver heavy parcels!
19/01/18 by Philippa Dennett
Fast and reliable
19/01/18 by Richard allison
Thanks for the excellent value and super fast service.
We will definitely be back to use your service again for our next package to France.
19/01/18 by David
Three weeks late and my package has still not been delivered to Spain. Totally unacceptable and I would not use Parcel Monkey again!
18/01/18 by Ann Whatley
Easy and reliable
18/01/18 by Luca Bedogne
Site was quick and easy to use, got a quote that was miles cheaper than going anywhere else and parcel was labelled and dropped off the same day. Arrived safely at its destination. Absolutely no complaints and I have been recommending Parcel Monkey to everyone I know ever since.
18/01/18 by Loth
I first used parcel money about four years ago. I was very skeptical since there was much bad rep for online shipping comparison sites. In addition to this, first time I used them, no one came to collect my item for 3 days in a row. That was very fustrating, however I am pleased to report that It was a one-off and out of their control. I have sent over 30 packages with them now and each time its been a great experience with great prices. Highly recommended.
18/01/18 by A Mahmood
What an excellent service. Will use them time and time again and recommend to my friends/family.
Easy online price/service comparison as well as putting in your parcel(s) dimensions and weight. The booking system for collection and delivery was a breeze. Great packing instructions as well, for those doing it for the first time. Very good at showing the options of courier and just loved the fact that I could get them to come and pick it up with a text to confirm the date and general pickup times and on the morning a text stating the 1 hour time range for pick up - perfect! And they arrived in that time too! When they say 2 business days delivery, it was absolutely spot on. Arrived, as I predicted.
18/01/18 by Penny Blank
Arrived quickly and found it much easier to drop off at a collection point than wait at home for a courier
18/01/18 by Customer
Simple and reliable... what more do you need!
18/01/18 by Customer
Parcel force picked up the parcel on time and delivered to Vancouver in quick time. Thank you
Great service
18/01/18 by Customer
very easy, no problems, will use again
18/01/18 by Customer
Good service overall, but you need to improve your customer support. Its slow and difficult to contact customer service, and your live chat app is fairly poor.
18/01/18 by Customer
Cheats, plain and simple... I booked delivery of a Christmas gift for mom, UK to USA. Overpaid for the parcel by rounding up to the next cm and kg on dimensions I quoted so Id know that Id be covered for any measurement errors along the line. Drop off service to Royal Mail so no issues there as Royal Mail does good work, but ParcelMonkey sent me a message a week after shipping informing me that theyd charge me a little more than double for the parcel with no recourse to dispute other than complaint. Many e-mails back and forth were required to get them to understand why I thought they were cheating me. Even had photographic evidence of the measurements... but after they seemed to "get it" they took about a month to respond to the proof they requested. When they did respond it was with the original template letter but not even properly filled in. They forgot to reference the ParcelMonkey shipment number... just sent the letter with the (insert PM number) still in the message! Also couldnt reference any of the measurements correctly. Not the originals, disputed, claimed or otherwise. What they referenced was more than 40cm x 17cm x 90cm off the closest dimensions. Didnt even discuss the weight which I know for a fact to be 1.2kg under what I paid for. I truly believe that actual monkeys could do a better job at customer service than these "people" And dont get me started about my brothers missing Christmas gift... I expect that will never show up or be re-imbursed despite the extra cost of insurance.
18/01/18 by Greg
My refund is overdue and Parcel Monkey are now going down the route of ignoring my website messages and also my logged complaints. They are also marking any messages as duplicates and the merged thread skips back to their homepage. Clearly they are avoiding any response whatsoever and are playing games. Fact 1. Money taken for collection and delivery of parcel. 2. No collection made or explanation of why they failed. 3. Told I would get a refund, after 6 working days, nothing. 4. No meaningful response. Lies, deception and diversion from the very beginning. Parcel Monkey, get one our your senior managers to respond to this, not Mike , I want my money back. Your CEO Nav Ramiah is also ignoring my messages, is this a scam thats operating? Anybody from the Office of Fair Trading interested? Comments please.
18/01/18 by Paul
very easy to use
18/01/18 by Customer
If I could give no star to this company I would. They completely destroyed my child`s ride on car and refused to compensate the damage by blaming poor packaging when the car was packed very safe and checked with the delivery driver that this was good and safe packaging. I have to deal with ombudsman to resolve the issue with them. Don`t trust them, they don`t care. Worst service I have ever received.
18/01/18 by Inese Inès
It would be helopul to know roughly when dirver is going to collect as had to wait in all day. Otherwise excellent.
18/01/18 by Sharonmchugh
Easy and cost effective
18/01/18 by Customer
Spot on. Simple to use and reliable service. Handy service when a printer isnt available too.
18/01/18 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
