We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Good but not excelent service, the driver came, he doesnt gave a call, he was going away after waited just 1 minute, he wasnt nice and professional. Apart the delivery man all its been good!
18/01/18 by Bryan
Great service. So simple allows me to compare operators and prices. Love parcel monkey. Will absolutely use again.
18/01/18 by Anna Kealey
Excellent service, picked up parcel when said, many thanks
18/01/18 by Customer
Excellent I would recommend this company
18/01/18 by Lynn Wood
Keep away at all cost from them. Sent my parcel around three months ago, never reached recipient. The customer service is just unbelievably bad and they would just reply with standard script to every question. I asked for refund of value of my parcel and was refused straight away.
18/01/18 by Kaka
Picked up from UK and delivered here in Spain a day earlier than expected
18/01/18 by Phil Taylor
Ordered a collection on 16th for 17th. Nobody turned up. Tried to call Parcelmonkey, but they cannot hold any information, so I had to contact the DPD Hungary. Cant reach anyone on phone, no answer to my e-mail. Today I can contacted them via Facebook and said they will collect the parcel today between 1 and 2pm. Which is the only one appointment, when my mother will not be at home, so tried to reschedule. They said its impossible. So what? I paid for the service and have to call everyone, until finally realised that no-one will collect it. Absolutely terrible service.
18/01/18 by Banoss Dorina
good and efficient service
18/01/18 by CHRIS ATKINS
Easy and fast!! 5 stars service.
18/01/18 by Raquel Gilkes
Easy to use. Provides you with a choice of couriers and price comparison. I will definitely use them again and recommendation to others.
18/01/18 by Prakash
Excellent service. this is the second time I use this company and I would certainly recommend them.
17/01/18 by Donuk
Really easy to set up a new account. Easy to use comparison site with good options. Very pleased with the site and DpD, the courier I used .
Will definitely use again .
17/01/18 by chrislighten
Excellent fast service at less than half the cost of Parcelforce.
17/01/18 by Barony Mills, Orkney
easy going transaction
thanks
17/01/18 by franco
Wonderful fast delivery . Way better experience than with another company wheer the whole parcel disappeared, stolen, and false tracking info .
17/01/18 by Helga Frost
Great service. I will definitely use it again...parcels arrived in Germany less than 48 hours after they were collected in the Uk!!
17/01/18 by Customer
Super affordable and very punctual!!!
17/01/18 by Customer
My parcel was picked up on time, I was able to track itl all the way on its journey to my daughter in France AND it was delivered a day before its estimated delivery date! Well done again!
17/01/18 by Norma7
Excellent website - well thought out and quick and easy to use. Very quick response from carrier who turned up at the right time and delivered my parcel safely the next day. Highly recommended!
17/01/18 by Peter W
I sent a suitcase and a large backpack, and both were received in excellent condition. One thing I wasnt aware of: when I delivered the bags at the post office, I had to tape them myself (for protection and to tape the document for delivery to the bags).
17/01/18 by Georgette
Excellent service. Loving the updates.
17/01/18 by Rich
Used the service three times and had no issues so far. Competitive prices and many options.
17/01/18 by Customer
Absolutely disgraceful, misleading, lying, cheating and useless courier company ever allowed to run their business in the UK. They took my money, failed to collect, gave no reason, told me I would get a refund, failed to give me a refund, delayed replying and are now ignoring me. Live chat waste of time. Im going to e-mail their CEO Nav Ramiah to see what he says, failing that contacting the Guardian newspaper to run another story about them. Parcel Monkey - what have you got to say for yourselves? Pay me my money and Ill go away.
17/01/18 by Paul
Delivered to Scotland collected on time, intact, all as stated.
First rate service at very reasonable rate.
17/01/18 by Phil D.
Prompt collection, address labels supplied by courier. Pleasant courier driver. Excellent service. Goods arrived at destination within the stated time in good condition.
Very competitive price
17/01/18 by Customer
excellent service and price....
17/01/18 by Best4ecigs
I priced a delivery direct with Parcelforce, cost was £46
I was able to send via parcelforce using parcelmonkey.,cost £15!!!!!
17/01/18 by Customer
Excellent, parcel got from London to Italy within 5 days, tracked all the way and at a fraction of the cost any other courier would have charged.
17/01/18 by Customer
No hassle company- put my details in online with parcel information, they picked it up from where i work and delivered to a school in spain within 4 days. Have used on several occasions not been disappointed with the service.
17/01/18 by Andrea Customer
This is the second time i have used Parcel Monkey.
Again the parcel was collected from me at the designated time and was delivered within 24hrs.
I would certainly recommend Parcel Money and use them again.
17/01/18 by WDM
A great service, however some of the couriers do fail to collect on the day booked, however this is quickly rectified, so all good.
17/01/18 by Customer CEANDESS (WOLVERHAMPTON) LTD
Got my parcel across Europe in under a week with minimum fuss and cost. Everything worked well.
17/01/18 by E Murphy
1 star is far too good for Parcel Monkey, i sent a parcel to the USA for Christmas 2017 which they then shipped to Poland, i had to do all the investigations myself as they did nothing to resolve it, they refused to do anything about it and i had to pay $105 to have it redelivered, they are now avoiding me and fobbing me off to avoid refunding me, avoid this company because when things go wrong they do nothing about it!
17/01/18 by Derek - Chatham
Excellent service and delivery, also very fast -26 hours to collect and deliver ,I will use them again -- 5 STAR-- thank you
17/01/18 by Brian Barlow
Always a great service. The website is quick and easy to use and cost effective.
17/01/18 by Customer
Very easy. Just needed to reduce size of labels as they were 2x A4 pages but delivery and booking so simple and alot cheaper than post office direct.
17/01/18 by Mr Paul Nicholas
Efficient and reliable
17/01/18 by Customer
The flipping guy wouldnt even collect the parcel. Saying the destination was the UK, when it was actually Indonesia. Still waiting for the parcel to be collected now, almost 1 week later. Would not recommend.
17/01/18 by Jordan
Easy to use, good prices, quick delivery, what’s not to like?
16/01/18 by Mr Laurence Johnson
Following a bad experience with a well-known couriers I was recommended to use Parcel Monkey. They are the Go Compare of parcel deliveries and through them I had my parcels collected and delivered in 2 days.
16/01/18 by James Shephard
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