We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,551 reviews.
No fuss company, very good
26/12/17 by BiFTeR
Good, reliable and very affordable. Much cheaper then going to the shipping companies directly.
26/12/17 by Faith
Where do I start. I used parcel monkey for Courier express delivery from UK to USA. Using Online service I had no option to drop the parcel myself at Courier which is a shame since I live close to it. I paid online on late evening expecting for Courier to pick my parcel up some time next day. In late afternoon of that day I got bit worried that it was getting late and I had no update or window information so I called Courier. After their customer service person clearly struggling with my question on when should I expect the parcel to be picked up I was put through to the manager whom informed me that they dont have a booking raised for my parcel picking. They had the number which I gave them but they didnt know why they had no info from parcel monkey to pick my parcel up! I was then advised to call parcel monkey ASAP and ask whats going on otherwise my parcel wont be picked up on that day. Of course there is no way to contact you over the phone. At that point my patience run out and I passed the case to my partner. He tried to speak to your customer service on your chat. What a joke that is! Waiting for 15-30 for a replay each time he asked a question is a joke that I have never seen! We were told that the parcel wont be picked by Courier but by yodel and then passed on to Courier. The girl could not answer why we were not advised about this from the beginning and I why I was given Courier ref number. The person talking to us was dreadful, uninformative, misleading and avoiding any answers! The fact we had to wait for more than 15-30 minutes for any reply is crazy! At the end, literally at 6pm my parcel got picked up (while we were still waiting for a replay) by Courier driver not yodel!!! He said we couldve just dropped it off at the Courier depot and skip this all nonsense! Worst customer service ever! Your customer service person ended our conversation asking "so was the parcel picked up at the end?" my partner replied and asked another question but we have never heard back from that person!!! The chat was still open on my pc for another 3h and we heard nothing back!! No answer, no question if theres anything else you can help with. Nothing, just rude person ending conversation with rude sentence. Truly terrible. Im running by business and often talking to all sort of customer service advisors but this was the worst by far!
26/12/17 by Customer
Really Excellent service. Northern England to Skiathos Greek Island in 3 days in spite of the busy Christmas period.
25/12/17 by Arthur
Exceptional service and very pleased with the way it was all handled
25/12/17 by Kevin
Great service. Sent a large parcel to my daughter in France. She received it in 3 days (so surprised as left it late and didnt expect it to arrive in time for Christmas) Thank you Parcel Monkey. Will definitely use again and recommend to others x
25/12/17 by LINDA SHROPSHIRE
Quick and easy
25/12/17 by Customer
very quick delivery.
service was great and hassle free.
25/12/17 by Threeboysmum
Super quick international delivery. Very satisfied.
25/12/17 by Customer
Used several times now, have not let me down Im pleased to say, keep up the good work parcel monkey! ????
25/12/17 by Simon Fisher
Cant believe how amazing every aspect of this service was... easy to book in...
Collected the next day, constant updates on parcel status and delivered to rural France 49 hours after collected from me. Such great value too. Thank you for delivering Christmas for us! ????
25/12/17 by Jenny KNOWLES
The advert said 3-4 days. Parcel still hasnt arrived 8 days later!
25/12/17 by Jasmine
Reliable and efficient service.
25/12/17 by Customer
Even though there was some delay with the parcel I sent to France, hence Christmas week.
It still arrived in a reasonable time 4 days.
Will use again....(DPD courier)
25/12/17 by saliha
Parcel failed to be delivered even though I paid for a 3-4 day delivery before Christmas
25/12/17 by Nathan
The service works well. I booked it and a few minutes later I received an email with two stickers.
25/12/17 by Tilllmann Godde
3 days just before Christmas from drop off at my local PO to delivery in rural France at a great price. Good tracking and communication all the way through. Will definitely use again.
25/12/17 by First time customer
Parcels not delivered intime for Christmas as originally expected. Bad service
25/12/17 by Customer
Sister put me on to Parcel Monkey when I was going to use Parcel Force and PM saved me £7 (5% saving); dropped off parcel to Dpd Collection point and arrived at destination with 48hrs in great condition.... great money saving site and easy to use... brilliant.
25/12/17 by Nick Burton
The fault was entirely with the shipping company, Dpd who failed to pick up the parcel. I found out, that Dpd designated this domestic pick up to the businesses courier! Meaning waiting in all day (a thursday), for nothing, because notwithstanding all the technology available, Dpd and Parcel Monkey failed to communicate with me that there would be no pick up. Id specifically planned the pick up for Thursday because the next time possible day for the pickup would be Monday! OH! and Parcel Monkeys helpline, is a ridiculous! Waiting 20 minutes to speak to someone, then being cut off!! TWICE! I eventually got to speak to someone who informed me confirmed my worst fears about the pick up, but at least tried his best to rectify the situation. I didnt have the time to call again and wait to get through to someone, to try to speed my parcel through (being as it was the couriers mess up that had caused the delay), so the parcel was delayed by several days. Really, really, rubbish experience!
25/12/17 by Joanna Mallin-Davies
Very fast and proffessional
25/12/17 by JAVID MOHAMMED LIMBADA
Very good service and value for money. The parcel was picked up a day late, but that might be due to the DPD rather than parcel monkey. Great value for money.
25/12/17 by Tony
Excellent courier and I will be returning as a customer again. Excellent service, quick delivery and really cheap prices. 5*
25/12/17 by Kelly
Great comms and great price
25/12/17 by Graham West
Drop off at various locations with no problem at all, and the parcel was delivered as promised in 3 working days.
25/12/17 by Ms Patricia Timkova
Quick,simple and easy to use!!
25/12/17 by Steven bugg
My parcel is still not collected very bad services indeed
25/12/17 by Felix
Fabulous service, easy to use, cheap,reliable and got there a day early!! Definitely use again!!!
25/12/17 by Helen
Picked up 2 parcels, only 1 was delivered - then said only 1 was collected when clearly 2 was picked up. Currently have a claim on going.
25/12/17 by MJ
I bought a bike, the box was damaged during shipment and the fork and the rear end came out of the box. Now the bike is damaged.
25/12/17 by Michael Steiner
No problems - job done, mother happy with her xmas presents
25/12/17 by David Laine
Excellent delivery at a very busy time of year.
Good value and easy website to use
25/12/17 by sharon hart HART
Parcel monkey done there bit fine but parcel force was meant to be a 24 hour delivery but actually took 4 days wasn’t happy at all
25/12/17 by Stephen
First time I had used parcel monkey, great experience, very easy and quick and cheaper than others. Parcel was sent to New Zealand. Great highly recommended
25/12/17 by Customer
Everything went according to plan.
25/12/17 by Customer
Fantastic service!!
25/12/17 by Customer
As normal late and No real communocation
25/12/17 by billie
brilliant as usual
25/12/17 by helen benney
Over half the price of going direct to a delivery company. Sent a parcel to UK took 2 days Door to Door- excellent.
25/12/17 by Jo
It was a bad experience this time. I sent Christmas presents to Holland but the wrong parcel was delivered. It was a lot of hassle to sort it out in time for a Christmas Eve.
25/12/17 by Customer
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