We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Great service, maybe as an added advantage you could provide updates of when and what time collection and drop off will be
24/01/18 by Customer
Had good and bad experiences with them but stopped using them when they lost one of my parcels 5 months ago. Paid extra to insure it and yet they claim “there’s nothing they can do” because parcel force that they booked it with can’t update them. They can’t return the item and also not going to refund the item. Now they claim the case has been going on too long and closed it. Absolute joke.
24/01/18 by David Hutcheon
Parcel arrived on time in good condition. Would use again
24/01/18 by Customer
First thing I did weight my parcel it was under 10 kg but still I have to pay extra charges for 2 kg which in unacceptable .becos i weight. During booking I have been told it will deliver 24 Jan but it still not deliver .how can we believe it was over weight parcel . Making pepole full ..will never use this service again
24/01/18 by Meenal
Only problem we had was that we specifically asked for parcel NOT to be delivered during school run times, recepients had to go all the way to town to collect it because delivery was attempted during the times we asked for it not to be delivered.
24/01/18 by D Hanson.
Thank you
Yes we received the parcel. It was complete with good condition. In future we will use the service again,
24/01/18 by Customer
Quick delivery, thanks
24/01/18 by Customer
They were prompt to collect but slow to deliver and the package was damaged.
24/01/18 by Customer
Have switched from UKMail back to Parcel Monkey. What a difference. Good to know they are not all the same. Parcel Monkey will be doing all our parcels and the service and reliability is second to none.
UKMail, take a look at this company, you have a lot to learn.
24/01/18 by Nick Peters
Very good right from booking online, printing labels and the price. Excellent tracking information and delivered a day earlier than they predicted ...this was from the UK out to Austria. Very good and will definitely use again.
24/01/18 by Gina
Quick fast delivery
24/01/18 by Precious
Great service with plenty of price options to choose from. Would highly recommend
24/01/18 by SK
Sent a large parcel to Portugal, no problems and tracked efficiently along the way.
Paul
24/01/18 by Paul
Convenient drop off point and excellent communication re delivery by DPD.
24/01/18 by Customer Joan
Excellent service A+
24/01/18 by Customer
great service
24/01/18 by david
I think you really need to review your drop off stores. Twice I’ve had issues with rowlands pharmacy !!
24/01/18 by Paula
Would recommend, easy site to use and parcels collected and delivered on time.
24/01/18 by Kerry
Easy to use Saved me money
24/01/18 by Customer
Fast delivery..great!!!
24/01/18 by Customer
Been awaiting arrival of parcel in Spain. System now says we have requested a different delivery date. First we have known about it. Not very good for communicating
24/01/18 by Customer
DO NOT USE!! Lost my parcel in transit, it seems no one could find it for a week. When it was finally located delivery was severely delayed, even the courier company they use admitted this was down to Parcel Monkeys ineptitude. When the parcel turned up it was delivered not to a resident but just left outside the property and exposed to the elements, which in this instance was a torrential downpour. Parcel was soaked through, a majority of the items were damaged, electrical goods soaked through and no longer work. I took out insurance as I had high value items and wanted to ensure they were covered - despite the above, they would not even entertain the notion of a claim. Throughout the process they were difficult to contact, did not respond to messages - you have to contact them via their terrible messaging portal. Honestly I was absolutely devastated, my parcel was Christmas presents for my family which were all pretty much ruined. DO NOT USE!!
24/01/18 by Stephanie
Service was fine but could have informed me that liquids cant be sent to HK rather than having to wait a month be informed parcel not allowed through customs then pay further £17 to get my undelivered parcel returned from parcel monkey over £40 down for nothing
24/01/18 by Customer B
This company has lost a £700 hoist and is refusing to help find it. We paid the extra £71 insurance and they still will not help. Avoid at all costs. This company cannot be trusted. The hoist belonged to a charity who have now lost this money. Parcel Monkey refuses to give a contact phone number and only want to deal with us through their email system. They gave us a reference number to track the parcel, but this is not a valid reference number. We could not track the parcel in any way. Avoid at all costs.
24/01/18 by Alan
Easy, quick and efficient service. Parcel delivered to Australia within 4 working days
24/01/18 by Douglas Lacey
Unfortunatelly company DPD in Czech republic is very bad costumer service. Package with documents was destroyed on the corner so anybody could see what is inside. Company DPD informed us that delivery will be noticed 60minutes before delivery. Nothing happend. Delivery man call us 2 mins before delivery. Imposible communication. Very rude behaviour from delivery man. He doesnt accept any rules from DPd. Disappointed!!!
24/01/18 by Jana Biskova
Great service, parcel was picked up and arrived safely.
Saved a lot compared to post office prices.
24/01/18 by Customer
I’ve only used Parcel Monkey a half a dozen times but each time I have had consistently excellent service and would have no hesitation recommending them to anyone looking for an alternative to the mainstream companies
24/01/18 by John
Easy to follow instructions for setting up your courier service - screens very informative - would certainly recommend to anyone to use PM
24/01/18 by John Moore
Excellent as always very happy
24/01/18 by Ronald
I had chosen for air express on the 17th of January 2018. 2-4 days to deliver. On the tracking it shows 24th of January 2018 estimated delivery. Today is the 24th of January and I still havent received my letters. Poor service
24/01/18 by Tabibi
Our Response: Hello Tabibi
Sorry to hear about the delay in the delivery of this service, the transit times are provided to us by the couriers themselves such as DPD and they are an estimated time of delivery
Please do contact us if this is still yet to be delivered and we can chase them upon the final delivery of your goods
Kind regards
James
Excellent service, would definitely recommend Parcel Monkey.
24/01/18 by Colin
Theres no way to find out even an estimated pick up time on the pick up day (it came at the very end of the day, outside the pick up window), but, once the item was picked up, delivery was quick.
24/01/18 by Will - customer
failed to collect the parcel after rearranging collection after the first failed collection still not collected and no tracking by you
23/01/18 by Customer
Arrived at the time given, with a text message given to the recipient
23/01/18 by H Ryan Customer
Worked perfectly - cannot fault.
23/01/18 by Mr David Sumner
Posted 2 parcels with Parcel Monkey- both Saturday morning- one with DPD arrived at destination Monday lunchtime- client thrilled, the more expensive was with Parcelforce 48 - Tuesday evening client emails to ask if its been posted yet - tracker shows its only half way there- not good Royal Mail!!!!!
23/01/18 by Gill Hood
The item was delivered to the port of destination. They called the receiver to collect the item as the item was heavy. How is that possible? However, the company said that we collect the item and deliver to the address you specified.
23/01/18 by Customer
Very easy website to use, parcels picked up on schedule and delivered on schedule. Tracking details accurate!
23/01/18 by Mrs Karen Newstead
My third time using Parcel Monkey. Previously faultless, this time appalling. They booked me with Aramex, who have been totally useless. Failed to collect on day one, rescheduled and failed to collect on day two. Now Im told they cant collect for two more days. No way to get past the Live Chat, who simply apologise and offer a reschedule or refund. Never again. Worse than useless customer service from Parcel Monkey, now my customer has cancelled their order. Avoid Aramex!
23/01/18 by tony
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