We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
I still dont have my parcel.
22/01/18 by Customer
When parcel 2 go let me down, parcel monkey sorted out my delivery issue. I will use parcel monkey in future for all my collection/delivery needs. Many thanks.
22/01/18 by paula forrester
Efficient and value for money
22/01/18 by Customer
My package did not arrive when expected and now I have to find another alternative because I have left the country. Not that happy with the service. I would have also liked if I had emails to confirm the package locations.
22/01/18 by Customer
Finally got my refund after pestering the living daylights out of this organisation. What a complete nightmare to deal with. To all the Great British public who read this thread below, avoid these timewasters like the plague. Every one of you Parcel Monkey have lied through your back teeth, company policy to create smokescreens? Good riddance to you.
22/01/18 by Paul
To be honest I am very happy with the service provided. My only gripe is thatI couldn’t get a pick up time and waited in all day. That is not Parcel Monkeys fault at all, it’s just a Larcel Force thing. So on balance, happy with my experience and would recommend.
22/01/18 by Iain Love
Excellent stress-free as usual. Also the delivery is quick and easy.
22/01/18 by G Croney
always value for money, trustworthy and speedy communications.if youve tried the rest now give the best a try!
22/01/18 by mrs mac
Was quoted £48 for a parcel at the post office.
They suggested Parcel Monkey and I found a delivery for £12, tracked and delivered within 24hrs.
So thanks Parcel Monkey for saving me a lot of ££££!!!
22/01/18 by Rachael
First Class Service Yet Again
22/01/18 by CHRISTOPHER VINE
This service is fantastic. It has helped me tremendously with my start-up. It has made arranging pickups and deliveries so simple and Ive never had a problem. I rave about you - thank you!
22/01/18 by Ani
Excellent Price and Service
22/01/18 by Ian
Excellent service and good price.
22/01/18 by Customer
Cheap and affordable for larger packages, saves a trip to the post office and they would charge you double anyway.
22/01/18 by Janet Lanceley
Company will not honour insurance on consignment if they lose a consignment. TOTALLY FRAUDULENT COMPANY STEER CLEAR, YOU HAVE BEEN WARNED!!!
22/01/18 by Ryan Johnson
Very easy to book and use. Happy with service
22/01/18 by Customer
This was an amazing service, but I am getting more and more annoyed with it recently. I send a parcel to a friend, which ONLY contained 1 DVD. I weighed it and it wasnt even 1 kg. After delivery, I got a notice saying it weighed 2 kg! And that they have just taken the money off my card. How is that possible? O and DPP also didnt bother to collect the parcel on the day they were supposed to, and only can 2 days later... PMs service is going down.
22/01/18 by Mrs Yolande Dednam
Thank you so much.
22/01/18 by shaziraq
Good easy arrangement and email updates
22/01/18 by Tracy
Incredibly poor, to nonexistent service. Completely hands off and do not communicate with the services they provide. They will tell you to contact couriers directly, who will then not do anything because it is associated with Parcel Monkey. Avoid at all costs. There are cheaper and more reliable services available elsewhere.
22/01/18 by Rob Alderman
Excellent as always
22/01/18 by Os
arrived safely - many thanks
22/01/18 by Keith Terrell
So Happy with this service.
22/01/18 by Customer
It is a great service. First time I used this to deliver for charity in ministry.
In knowing I had back up from you in any query I had was a comfort.
Thank you so much - the supplies have been received.
22/01/18 by Customer
My parcel should be delivered on 19 January. courier was trying to deliver next day..no phone call, no card and I was most of day at home. Today is 22 January 2018 3pm still no delivery no phone call no option to contact Singapore delivery. Still waiting !!!
22/01/18 by Gabriela
Smooth service.
22/01/18 by Customer
Brilliant service. Easy and simple web site and booking. Very reasonable cost. In fact really cheap. Speedy collectionnin time. Thank you .
21/01/18 by calum
Best.... Thanks.. Barry
21/01/18 by Barry BJH trading
Excellent service, hassle free, will use again.
21/01/18 by Mr Roy Phillips
I have used the service it was priced reasonable and my parcel delivered very quickly and i had a chance to chase my parcel up to the destinastion .
21/01/18 by Customer
Very good.Will use again.
21/01/18 by Customer CLIVE
Parcel Monkey is easy, reliable, and offers competitive pricing. I like the fact that you can view your shipments and track progress easily online.
21/01/18 by B.Davis
fast and reliable. Good value and no hassle
21/01/18 by Customer
All went perfectly.
21/01/18 by Jane
5 Stars all the way
21/01/18 by Dave Godden
Good and on time.
21/01/18 by Customer
love this company, normally I dont trust reviews; its rare for me to rate a company, but feeling happy so am rating this company
21/01/18 by Customer
Delivery time as promissed and parsel was carried with care, thank you!
21/01/18 by Shame on company
Excellent service from pickup to delivery. Fast, efficient and superb - 2 days from UK to France
21/01/18 by Mrs A
Easy to use website and great tracking of the consignment
21/01/18 by Zak
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
