We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,550 reviews.
Excellent service,used there service on many occasions
08/01/18 by Customer
Wow
What an amazing service I had, the driver call me to pick the parcel when he can’t find the correct adrs he came the other day to collect it.good communication with the driver.did my job very well.
I’m really pleased.
08/01/18 by Customer wales
Always reliable, quick and on time. Easy to book a parcel, very competitive prices and easy process. Would definitely recommend .
08/01/18 by Virginia
I wasnt provided Customs documents via e-mail, just received label. So parcel was stuck in Customs in India. Also, requirement to provide KYC details were not mentioned.
08/01/18 by Prasad
Brilliant....so easy and cheaper than anyone else. 5 star *****
08/01/18 by big lacas
Great service with great savings thank you
08/01/18 by Vincent
Easy, simple and fast service. Will definitely use again. Cheaper than the Post Office.
08/01/18 by Customer
The bottom line is - any problerms and this company simply ignores you. Bordering on fraudulent. No telephone number to call. No accessible chatline. Absurd very delayed message system which when you ask a dierct question, they refuse to answer. AVOID AVOID AVOID
08/01/18 by RAC
Excellent service. Date for collection & cost as quoted.
08/01/18 by Customer _ A Fox
Reliable, which is really important when you have a last minute very urgent request! Thanks all!
08/01/18 by Lyca
Easy and fast to arrange but no time window offered so basically you have to wait in until they arrive!! This was parcel force 48 hour so might not be the same for other companies
08/01/18 by Customer
Worse customer support ever. No insurance money back after the lost my stuff.
08/01/18 by Josh
Appreciated the service (price comparison between different carriers options and proposition of competitive pricing). The website was easy to use. The carrier did its job as scheduled (pick-up happened on the agreed day and delivery received one day earlier than expected). Thx!
08/01/18 by EmCi
AVOID AVOID AVOID I sent 2 parcels to the same address. the first arrived two days late (suppose to be 48hrs but took 4 days) the second arrived 3 days after that. Both boxes contents were smashed and damaged. I had taken the extra insurance for these items, but parcel monkey are now refusing to pay it and have only offered me £19.18 on a £200 item. They are now ignoring any contact I try to have with them. BAD COMPANY AVOID
08/01/18 by Katie morris
I sent an international parcel 2 months ago and it still has not left the UK, i have sent around 20 messages but parcelmoneky are not interested ! They have lost it and now refuse to compensate me despite me paying extra to cover £150 insurance. I have requested the compensation form/procedure 3 times but they just copy and paste a message which they have been doing from last month requesting me to wait, so parcel is lost and they want me to just back off..well....i will be submitting a complaint through MCOL small claims court to recovery my loss. also will be reporting to trading standards for mis-selling, on postal insurance
08/01/18 by Haz Outlet
Great service both collection & delivery.
07/01/18 by Dr Halstead
Prompt, professional, courteous, sensibly priced, and (what matters) delivered on time. Recommended.
07/01/18 by Britannic Engineering Ltd
All went very smoothly!
07/01/18 by Customer
Prompt and efficient service
07/01/18 by Customer
excellent service
07/01/18 by Yvonne Harris
Extremely quick delivery and a good price, but my parcel was squashed and some of the things inside were broken (and glass so not insured). I would use again but not for anything that can be damaged.
07/01/18 by Liz
Where else in the world would you even consider entrusting someone whos only contact you have is a mobile phone number, with your most valued possessions? I paid a deposit £50 for someone to deliver some £4k speakers. No end of excuses later (breakdowns, had to do another job) I looked into the Parcel Monkey system. There is nobody to contact and no proof if somebody decides to deny they ever took delivery of your item. The system is utterly flawed, open to scammers and is unaccountable. In hindsight Im lucky I only ever got scammed of £50 not the full £4,000. UNDER NO CIRCUMSTANCES CONSIDER THIS HIGHLY RISKY "SERVICE"
07/01/18 by Simon Clarke
Well.. Im not really sure where the blame lies at the moment but on 22 Dec I sent a parcel to India which was received on 6 Jan. Problem is, when the receiver opened the parcel every single one of the 8 items was gone. And replaced with a holdall bag. There were 8/9 gifts in this parcel and my friend received none. Just the greetings card and a bag. Obviously it is very upsetting as these were personal items. None of what I sent was on the prohibited list. I have contacted the Indian parcel courier ( DTDC) and awaiting a reply. So so wrong for people to just take other peoples gifts. Would anyone happen to know how I contact Indian customs. Incase it was taken from there. Ive tried to find on Google but cant find what Im looking for. Thanks in advance
07/01/18 by Upset customers
Parcels delivered in good time, no issues.
07/01/18 by Natasha Aaron
Easy to use portal to choose from a great range of great value services. Nice job, Parcelmonkey!
07/01/18 by Martin
The web site was a little complicated by the requirement for a telephone number and name for the recipient of the parcel and this is not always easy to provide when dealing with a return to a large on line retailer.
Everything else was 5 star service and the parcel was collected on the correct day and delivered in the time frame paid for.
07/01/18 by Ray Polo
Parcelmonkey were great but I would never send a parcel via parcelforce again EVER! Shocking service!
07/01/18 by Vikki Eaton
Fantastic service and excellent prices. Boxes delivered on time.
07/01/18 by K Logan
Brilliant service
06/01/18 by Customer
Do not use them, i used Trakpak express delivery service with a 3kg item, cost £41, and i sent it on the 11dec, they didnt even come to pick it up until 14th dec. and now its 7th Jan they still not got it delivered. Parcel monkey kept saying they could not contact Trakpak and refuse to compensate for lost parcel. Its almost been one month. How an earth do you run a business when you cant get in touch with your couriers. I told them ring them up and they said they dont have a phone system. Rubbish excuses they make up, if i could screenshot the 60 messages email i would of done here. I been chasing them every single day and they dont do nothing. I was advised they are a fraudlent company, stay away guys!
06/01/18 by steven
Recently sent a parcel to California,found the whole process really good, Parcel arrived on time in good condition,staff really helpful, and brilliant price will be using this service again.
Thanks to all concerned.
06/01/18 by Carol cazzy
Great service
06/01/18 by Mrs jade moore
Wouldnt hesitate to use again. Simple online procedure with easy to print label. Collection was early and Saturday delivery the same time. Excellent up to date status of parcel.
06/01/18 by Elaine Doocey
Easy to use. Great service
06/01/18 by Customer
Service was easy to use - I was returning a high value item which needed insurance and it was no problem to get it sorted out. Collection was efficient and tracking easy, Delivered next day as promised. Would use Parcel Monkey again.
06/01/18 by Bella
Don’t use parcel monkey. They have no customer service, they take your money and more. I am disgusted with them and have lodged a dispute through my credit card provider. They don’t even have the decency to respond to your queries
06/01/18 by GRAEME WHITE
I can safely say the service from parcel monkey is non excistant. I used the service a few months ago to send a parcel to America. I gave dimensions and weight and was quoted a price. A while letter I received an e mail to say they had to charge me a couple of pounds extra. I did not query this. However I posted a parcel to Australia beginning of December, was again quoted a price. Within a couple of weeks they said they had taken an extra £16.59. I have e mailed them on 2 separate occasions disputing this (waiting the required weeks response time). To date I have not heard anything except automated acknowledgements. You can’t phone them to discuss your concerns - I wonder why? I am appalled they can advertise they are such a good service. I have lodged a dispute through my credit card provider.
06/01/18 by GRAEME WHITE
Quick and good service. Was very happy with the service and easy to drop it off the parcel.
06/01/18 by Charlene Weber
Prompt collection and good prices
06/01/18 by Mahesh
Brilliant service
06/01/18 by Customer
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