We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,550 reviews.
easy website, prompt collection, very prompt delivery and cheapest by some way - whats not to like !!! Superb !
15/01/18 by Ricky Glasgow
Easy to use, very good prices
15/01/18 by John
Had to send two parcels to my daughter in Worthing from Omagh (Northern Ireland) which weighed in at 15 and 12 kilos. I got a very reasonable quote from Parce Monkey - less than 20 quid. The parcels were collected the following day and delivered two days later in perfect condition. Delighted with the great service received.
15/01/18 by Brian
Usually get a good price for postage
15/01/18 by Customer
Hi all, Please read the response from Parcel Monkey below! they have lost our parcel which was NEW UPVC DOORS, which cost altogether £348 and now refusing to pay for it. Parcel was posted on the 21st December and not been seen since(lost or stolen) PARCEL MONKEY RESPONSE AVOID THEM IF YOU CAN. wE WILL BE MAKING A SMALL CLAIM COURT BECAUSE THIS IS NOT ACCEPTABLE. Good Morning We are sorry that your parcel was not delivered as arranged. The next course of action would be to raise a claim however, after further assessment of the above reference, we regret to state that you are not eligible to claim against your parcel. As you did not take any protection cover against the parcel unfortunately we cannot raise a claim on your behalf. Please accept our sincere apologies for any inconvenience caused. Yours Sincerely, Claims Department Parcel Monkey ashley from Parcel MonkeySaturday 13th January 2018 @ 19:38 Hello, We understand you and we are really sorry for what is happening now. We are trying to do our best to amend this situation. Unfortunately, we do not have any information yet. I have sent them a follow-up inquiry as well. Hence, we will also forward this to our claims team to seek an assistance. We are truly sorry for the delay and inconvenience this matter has caused you. Kind regards, Ashley.K
15/01/18 by Joanna Plachta
Seems ok
To many items on none insured list
Just about every thing ? If it goes
Wrong ,Probably won’t be insured
15/01/18 by Customer
Good service. When I had any problem they promptly try to shortit out asap. Very nice recommended. Thankyou
15/01/18 by Customer
Easy to book, kept up to date
15/01/18 by Ray Moles
No issues, all good, thanks
15/01/18 by Roland
Excellent, reliable and half of the price!
15/01/18 by Customer
Quick & reasonably priced service
15/01/18 by Claire
Did not deliver within the 2 day period as ordered. Over priced considering it wasnt delivered on time.
15/01/18 by Customer
Excellent service with nominal charges! Will use them again 100%
15/01/18 by Wiqa
Delivered without a hitch
15/01/18 by Laura
Excellent easy process, very fast service and ver competitive
15/01/18 by Mark Moorhouse
Ive used Parcelmonkey to send Christmas presents for the last few years, and given them good reviews because Ive had no problems with the service. Unfortunately, this year has been different: of the nine parcels that I sent, there have been problems with two. One, sent via UKMail, was marked on the tracking as destroyed. A month later, Parcelmonkey havent been able get any information from UKMail and wont open an insurance claim until they do so. Another, sent via ParcelForce, arrived soaking wet and with the contents smashed. When I opened a claim and sent pictures of the damage, I was first told that the pictures showed no damage, then told that the damage shown wasnt covered because the only broken item was a glass jar and glass is excluded, then told that the (colourless) water damage visible to the other items was caused by the (bright purple) jam from the jar.... It feels very much as though they have a policy of denying all claims on false grounds until you give up and let them get away with it. I dont think Ill be using them again!
15/01/18 by Victoria Scott
Excellent – no reservations, I would recommend this company to anyone.
15/01/18 by Mr LM Al
Finding information was very tricky. I asked on the chat, but I had no extra detail that I could find myself on the website. Dropping off at a DPD affiliate was also difficult as they tried to say the shipment was oversized, which it wasnt. Delivery didnt give a specific time, but only a given date. It went from AtoB, so thats positive and it was cheaper than dropping it at the post office.
15/01/18 by Roberto
Great service, great price.
Only issue was that I couldnt insure the item I was shipping. Fortunately the amplifier got to its destination on time and without any issues
15/01/18 by JB
Made error booking cannot cancel or change it, no telephone number to speak to a human.
15/01/18 by Geoff
Great service.
15/01/18 by Customer
excellent service and highly recommended. easy to use booking of parcels and very competitively priced. cost would have been doubled using over the PO counter/Parcel force service and my item was thoroughly TRACKED from start to delivery. i used the print at home option and after 20 mins my labels were available to print off. dropped off at local PO and they scanned it and gave me a receipt to prove acceptance. i will always now check with parcel monkey 1st to see how much.
15/01/18 by mrs mac
excellent service, I can recommend this company anyone and I gest did it.
15/01/18 by Anca Radan
excellent service to Spain
15/01/18 by m a finch
Does exactly what it says. Good service
15/01/18 by Mr Phil P
Excellent service, quick easy and with no complications.
UK to Germany from booking to delivery 4 days and at a very competitive price
15/01/18 by Paul
Absolutely terrible. I organised for a parcel to be sent to me. Due to a problem with the parcel it was then marked as return to sender. Despite contacting them repeatedly for 3 months and being told - the returns team will be in touch with you very soon - only after 3 months did they admit they had lost it. They then only offered me a refund for the shipping costs and not the parcel. This has been the most stressful and incompetent experience with a shipping company. I would not recommend using them. Especially as they do not have a phone line so it is incredibly difficult to get a straight answer or help when something goes wrong. Absolutely terrible!
15/01/18 by Sarah
Really excellent service, many thanks.
15/01/18 by Customer
speedy and easy
15/01/18 by Gray
Great service. Sent 48 large parcel via Parcel Force, all collected and delivered on time and tracked. Great service!
15/01/18 by Customer
Brilliant service as always!
15/01/18 by Greta
Their 24 hour service is in fact a 5 day service. Their insurance does not cover loss, damage or delay.
14/01/18 by Benjamin Upchurch
Great and simple?
14/01/18 by Michael Mcveigh
Great service, only criticism, I was expecting a message to advise collection and delivery slot but did not receive one!
14/01/18 by Emma
First class service using DPD drop off to Austria. Less than a third of the cost of Parcel Force/The post office! Just had to drop off at local Sainsburys.
14/01/18 by Mumboots
Very reasonable & very easy to use
14/01/18 by DEBBIE MCKIE
Great service and prices.
14/01/18 by Calum McGregor
My package got delivered on time however before i sent a a package it took so long to arrive. U DISSAPOINTED ME LAST TIME. But this time, well done!
14/01/18 by Wali Mehmood
No problems! Pickup and delivery quickly arranged on line. Prompt pickup of parcels and safe delivery to destination. Reasonably priced service ????
14/01/18 by Customer
First time user - very impressed with how it all worked. Everything went as it should & I have no hesitation in recommending Parcel Monkey. Thank you ????
14/01/18 by Mrs. Mary Aspinall
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