We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Clear instructions, easy to use. Thank you
23/01/18 by Customer
Collected last Monday (15th) and still not delivered. Attempted delivery but no card left even though the carrier said the it was left. No way to contact the hub as the phone number was unavailable. So frustrating. Bad service.
23/01/18 by Alistair McKeown
Fantastic very happy with the service
23/01/18 by lucia
Absolutely delighted with parcel monkey. They managed to deliver my daughters Christmas present from Anglesey to Brisbane in SIX days whilst parcel2go still hadnt managed to deliver it in 42 days, resulting in no presents for her on Christmas day????perhaps they should be renamed Parcels dont go.!!!
I recommend Parcel monkey without reservation and will certainly be using them in the future.
23/01/18 by Mrs. Sher Mills
Parcel delivered to the wrong address and I’m on day 2 of trying to get it resolved!
23/01/18 by Customer Jennifer
Excellent , seamless delivery, booking and drop off , recommend.
23/01/18 by Ian, North Wales
Yes excellent service - very good value for money - & speedy. Tracking also helpful.The delivery driver in Portugal needed a little help to find the final destination.
23/01/18 by Paul Hacking
Ordered collection of a package from a European country, to be delivered in the UK. They booked Aramex as a courier that has at the time of writing, a 0.4/10 rating on TrustPilot. Aramex never bothered to collect the parcel and their online tracking tool said it was returned to shipper. How was it returned to shipper when it was never even picked up!? Using Parcel Monkeys live chat was a pain as the agents would simply not reply for over an hour, despite having read the messages. It took me almost 3 hours to get confirmation of a refund, which still hasnt arrived in my account, so Im not sure it will. Avoid.
23/01/18 by J
in December we placed four separate orders 3 of them were undelivered and we were charged again as they said the address was incorrect! 1 of the address was copied off the companys email signature and double checked on the returns label still they said I have lost my money and need to pay £5.00 for the return, I pointed out they are scamming me and asked for a manages email as I had already sent 12 emails, I got the same response which was you need to pay £5.00 and resend when the goods are returned, I have closed our business account and will not be using them again!
23/01/18 by yvonne
My parcel was collected on 19th January and today on 23rd January Ive received a request from Parcel Monkey to write a review on Trustpilot. Ive been using the tracking number provided to track my parcel and, so far, there are two entries on it, both for 19th January saying its been collected and is on route to the hub - it hasnt even left the UK yet or been prepared to leave the UK. The parcel is being delivered to Crete so Im not holding my breath right now! No doubt, the parcel will get stuck for a few days at Athens, as is usual, so Ill have to update this review as time goes on and the parcel carries on with its Magical Mystery Tour across Europe.
23/01/18 by Debbie Todd
No problems to report...thanks
23/01/18 by Wendi
The fastest, the cheapest, the best
23/01/18 by Customer
My delivery has been late and they have been useless with their support so far. it has been 5 days there are no updates on tracking. after calling to a delivery agent (international cal, YES!), i now know that it will take at least another 2 days (so the whole week late). they do not have customer service phone number that i could contact. they only have online chat based support. I have been messaging there and waiting for answers 40-50 minutes each time, even though a person on the chat had read messages and was online. My questions about company refund policies are being completely ignored (4 messages so far about a refund policy has been ignored). I was asked by three different people in the same company to describe the item even though the description is in the invoice. it seems they have no communication among themselves and they are very incompetent whilst communicating with me. NEVER GOING TO USE AGAIN. DEAL WITH A CARRIER DIRECTLY.
23/01/18 by Donata Stonkutė
Excellent service as always.
23/01/18 by Havard & Havard
Several items were damaged, parcels were absolutely disgraced and even though I had paid for additional insurance, followed the appropriate claim procedure and provided all evidence requested, they still dismissed my claim!!! First, they requested detailed description of the state in which the parcels arrived, then on a separate message days later they requested me to fill a claim form. Later, on a different date, they requested detailed descriptions and prize of the damaged items and of the damage they suffered. Once again, they got back to me requesting pictures of the damaged goods, and of the damage to the parcel itself and pictures of invoices for each of the items! And yet once more, on a different date, they requested description and pictures of the wrapping used to secure the items within the parcel!!! I provided all evidence promptly in all cases except for the last request, when it took me three working days to reply (the pictures of the wrapping materials), which they finally used as an excuse to dismiss my claim because "it had expired"... By the way, I paid an additional fee to insure the contents of the parcel, when I first booked the delivery, and still that did me no good whatsoever. I will absolutely NEVER use Parcel Monkey again, and I strongly recommend using absolutely any other parcel delivery company (since there are plenty out there).
23/01/18 by Miguel
I honestly only ever use parcel monkey. Great prices and super customer service. I sold a stroller boxed it up and booked to drop it at the post office and a 24hours delivery. It was then processed the same day and arrived to my buyer the very next morning in perfect condition. Brilliant service all round.
23/01/18 by A B
Recipient was contacted on the 8th day since the parcel was collected. The promise delivery time is 5 to 7 days.
23/01/18 by Hamidah
Does what they promise. Used PM many time, no worries. One delayed shipping label by email, sorted after two minutes on the telephone with customer support.
23/01/18 by Colin
Opened a claim for a damaged/lost items back on the 4th January, nearly a month later and still not resolved
23/01/18 by Bruce
Well done, parcel delivred correct and on time.
I will use your service next time.
23/01/18 by Customer
dreadful arranged a collection twice through parcel monkey and twice they didnt collect. £25 down the drain.
23/01/18 by Customer
Parcel Monkey itself was good, unfortunately the courier they used for their Parcel Monkey Gold service wasnt. My hardware came banged up and bent in numerous places. Really unfortunate :(
23/01/18 by Max
excellent service! it is easy to book and extremely reliable on both, collection and delivery.
23/01/18 by Elena
Parcel picked up on time which was a positive start. However, after that things deteriorated. The parcel arrived at the destination delivery centre on time, but I was not informed it was there and I didn’t know where the delivery centre was. No information from Parcel Monkey and no help when contacted. I was finally informed that I would have to collect the parcel within a couple of days before it was returned! I needed some of the items for the beginning of th3 school year and I got it too late to be of use. Ironically, I then found that the delivery centre was less than a mile away!
23/01/18 by R Birch
Service carried out as expected/booked for.
On a previous occasion I had to deal with customer services and was very satisfied with their attention and response - good to know you actually can contact someone if you need. Always use this Parcel Monkey in preference.
23/01/18 by TLCL.Somerset
I have used Parcel Monkey for over a year now to ship my shops products. Thoroughly recommend. Very easy to use.
23/01/18 by Karen
Excellent service has always
23/01/18 by a hartley
My parcel was meant to be on next day delivery, instead it has been sorted to the wrong depot which ended in an additional 24h delay in the delivery. Because of that we have missed the deadline, we had a disappointed client and we will not be using the service again. It was very important for this service to be on time, instead it absolutely failed on every level.
23/01/18 by Daria
Excellent price & service
23/01/18 by Paul Devlin
Unfortunately the courier parcel monkey used for my delivery was very late with an international delivery, the parcel is now lost and I have had next to no help from parcel monkey in solving the problem. Very disappointing.
23/01/18 by George Zachariah Galliano
My parcel was collected on time, but to date, 22nd, not delivered, despite being in local depot since 17th. Not at all happy.
22/01/18 by Tim W.
Just to be straight about 3 stars: parcelmonkey is a great website with superb customer service and very competitive prices. I have given only 3 stars because you cannot download shipping labels immediately and they do not email you invoices (you have to download them yourself). I recommend parcel monkey to every one, but for the heavy business users who need stuff going to print in the very same moment using the website is bit painful - waiting 10+ min for the shipping labels is way to long!
22/01/18 by Pete
Collected on time, good courier attitude, good recipient feedback.
22/01/18 by Bob Osborn
Very quick and efficient. Parcel collected promptly the next morning. Tracking all the way to signature. Very impressed
22/01/18 by Mr lindon pinches
Excellent service
22/01/18 by Mr Muza
Posted a review about lack of tracking info for a parcel booked through Parcel Monkey with Parcel Force. When booked said 3 - 4 days delivery it is now 11 days. Very poor reply from James at Parcel Monkey with no helpful information
22/01/18 by Andy
wow great service and spot on delivery!
and also vary reasonable on the price given
thanks
Chris Dempsey
22/01/18 by chris dempsey
Cheap fast service. My parcel arrived at its destination in France in less than 48 hours. Just be careful to check the address label when you print it out as an important line of the address in France I was sending my parcel to was missing. Also, check that the post office you want your parcel collecting from actually is a Parcel Force collection point. Would definitely use again though.
22/01/18 by Customer
worst experience EVER. Be aware, when things go wrong with these guys, things go really wrong. They took 3 weeks to let me know my parcel was held at some hub in Southampton and I had to pay for its return. When I complaint about all the delay to let me know that and why wasnt it being returned to where I left it, they said it was going to be returned free of charge, every time I asked for expected delivery date they would delay me on purpose just to make me give up and pay, otherwise it would be disposed off. Dont waste time on the webchat it worth boll*cks, once youre done with them make your complaint to: retailadr.org.uk and citizensadvice.org.uk
22/01/18 by Joaquim Monteiro
Always very pleased with the collection and delivery service
22/01/18 by Valerie Furneaux
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