We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Very good service will use them again
21/01/18 by Suzzana
The service was good, parcel was collected when expected. Unfortunately its very expensive to send parcels outside the UK.
21/01/18 by Lara Costa
great services
21/01/18 by Customer
Thank you for making this process a pleasure. Clear instructions, simple steps to follow, and delivery of service promised. What a pleasure
21/01/18 by Tom H.
I booked six packets from the UK to the Czech republic. The information I had from the website was that it would take 3-4 days. They were picked up on the Monday within the promised one-hour slot without any bother. They were delivered on the Thursday in good condition. Exactly what I wanted.
Thank you.
21/01/18 by Mike S
Delivery is currently 3 days overdue and as yet has not been delivered.
21/01/18 by Customer
too many codes, I have sent the wrong traking number because of confusing codes.
21/01/18 by Customer
I put the wrong label on a boxed golf club for delivery to Spain. It couldnt be delivered (my fault) and I thought I could kiss goodbye to my driver. Not so - it was recovered and its being returned to me, Ill label it correctly next time.
21/01/18 by david allen
Parcel was delivered within 5 days from drop off uk to Spain.
Excellent service
21/01/18 by john parkinson
Parcel arrived ripped and torn. The item inside had a gash in iy
20/01/18 by Customer
This is the first time Ive used ParcelMonkey and I cannot fault the service or the price. Sent a parcel to my daughter in France and it arrived 3 days later and it cost half the price of using the Parcelforce online booking system.
20/01/18 by Stefano
Fast and Efficient.
20/01/18 by Jackie
Amazing service
20/01/18 by Peter Mark Thomas Williams
Like other reviews Ive seen, my package got held in customs. I only found this out from using their tracking number on the web site. However, it then cleared that. But it was then held by the carrier (aramax). It was only when I contacted them that I got some of the story. It was held for customs payment. Apparently the courier left a poor voicemail. No way to contact them. A fortnight later they made another call. They wanted £24 to deliver it - customs/vat charges should have been less than £12. No explanation on the charges. Contact with parcel monkey via email was painful - all the replies came overnight US time. I tried to leave a one star review for Aramax, but parcel monkey removed the review, supposedly because it breaks their rules .... So, for all of these reasons, heres my one star for them now.
20/01/18 by Bryan
So you asked for an honest rating here goes. You said the delivery address in Europe was wrong. I checked this with the customer and on google maps and what I provided was correct. You didn’t try to attempt delivery after I told you the address was correct. The item was returned to the uk and either I had to pay 10gbp to get it back or you would keep it. So keep the item and shove it where the sun doesn’t shine too brightly. Let me know if you need any further reviews and I will be happy to provide them
20/01/18 by Jimbobalob
I posted a large box to Italy from England using the Drop-off service at the local Post Office, which is convenient as I could do it over the weekend. The parcel was collected on a Monday and arrived by Friday, Id definitely recommend it.
20/01/18 by Silvia
Super easy site to book and speedy service and excellent tracking service too
20/01/18 by si
Excellent service - easy drop off and the parcel arrived exactly when predicted.
Our only disappointment which I think is nothing to do with Parcel Monkey is that so many items are restricted between the UK and France. With the restriction of liquids on aircraft this could have been an ideal way of transporting goods
20/01/18 by Debbie HEELEY
I did not receive confirmation email, but everything else ok
20/01/18 by Gary Eldridge
Easy to deal with and website excellent. Thank you.
20/01/18 by Dolly Diamond
Very good trouble free service
20/01/18 by Will Norfolk
Outstanding as normal
20/01/18 by Customer Martin Ledbury
My parcel was supposed to be delivered in 5 days. It’s day six now and still no sign of it. Tracking shows it’s in Madrid, so I expect it will be another 4 days to sort and deliver to Majorca, then sort and go out for delivery on the island. At this rate my golf clubs will arrive just in time to ship them back home.
20/01/18 by Surjeet Mann
Great service and good price.....Thank you!
20/01/18 by John
Yet again value for money, impeccable service, rapid Delivery ! Always use Parcel Monkey always will and always recommend ! Simply brilliant
19/01/18 by Customer Dave Dixon
Lowest prices always!
19/01/18 by MARINA
DPD came over to pick my stuff up, could not find me or locate the boxes (that were in clear sight) and did not call me despite having my number. Quite disappointed as I left the boxes outside for them to pick them up, anyone else could have picked them up instead during that time. anyhow, they came the day after and picked them up.
19/01/18 by Lore
Excellent service as always.Collected when expected and delivered to different locations speedily. Would highly recommend Parcel Monkey to others looking foe great service.
19/01/18 by Mrs T Doherty
Ive transshipped fish using their service its better than most services in America
19/01/18 by Vinh Nguyen
Instead of resolving an issue they are more onto comments that people are leaving(reviews) and trying to remove them or replying that they are willing to help, which never happens! The owe us almost £400 for New UPVC doors and avoiding to pay plus another parcel that had insurance on it and was damaged during transport by their courier and same again they wont pay it back. All together around £800. Very very bad customer Service, Sweeping issues under the carpet wont last long. Our issues has been reported as fraud, because they avoiding to give us money back to which we are entitled to by the "customer right 2015" Regards Vatros Joanna
19/01/18 by Joanna Plachta
Very good service - I will use again
19/01/18 by CustomerR Lamoon
Parcel Monkey helped me save £40 on my international delivery, my document was handled by DPD and the driver was exactly on the stipulated time, in fact he was 5 minutes early, they were great too and my document arrived in SA in the quoted time in perfect condition. I will use Parcel Monkey every time I need to courier.
19/01/18 by Lara
pick up spot on to the time emailed to me driver very efficient Delivery to Holland very quick also timing excellent would recommend to anyone
19/01/18 by VAL gourock
Machine parts from Whitby North Yorkshire to Cornwall, very reasonable rates 48 Hour delivery, would recommend
19/01/18 by Mr David Schofield
Top service and fast not expensive 10 stars thanks .
19/01/18 by Don
Glad I choose this company, no issues
19/01/18 by Customer
Cant get any acceptable updates on the tracking
19/01/18 by Andy
Good and ahead of time re delivery
19/01/18 by Customer
I live in France and had ordered something for delivery in the uk which I needed to send onto myself in France. I originally booked my parcel with a competitor and had massive problems, taking it to a drop off point twice and it not being recognised! Also there was no way to contact them. I then booked it with parcel monkey and dropped it off with no problem at all. My parcel arrived in France 3 days later. Very pleased.
19/01/18 by Customer
Excellent service, good choice of options, excellent tracking and works really well.
19/01/18 by RLucas
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