We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,552 reviews.
I have still not received 1 if the 2 boxes that I sent, therefore the service has NOT been good. I hope that they solve it soon
23/12/17 by Tatiana
Parcel not delivered had to pay for it to be returned and 5 items smashed as it had been opened and not properly repackaged
23/12/17 by Georgina Young
Worst company, dont book with them, muddled up all my orders as couriers didnt check the address on each box, parcel monkey have no contact number to help resolve issues, then they dont respond to you on live chat, honestly dont use - another courier, another courier are far more trusting. Iv been given no refund for their mistakes and had to resolve myself through using other couriers....
23/12/17 by Customer tiffiny
I gave being using parcel monkey now for over six months. Im very pleased with the prices I am now paying and service provided by parcel monkey.
23/12/17 by Customer
Have used parcel monkey a few times over the years.
This year we sent some Christmas gifts to family in Torquay, box was collected and delivered to recipient in under 24hrs we was impressed.
Will Defo use again
23/12/17 by Fee humphries
Good and quick service.
23/12/17 by Katie
Good reliable device. Would use again
23/12/17 by Ian
Arrived when promised, no problem at all. Would use again.
23/12/17 by Customer
I have used parcel monkey twice now excellent service every time will continue to use parcel monkey in the future
23/12/17 by Customer
100% pleased. Would recommend this service.
23/12/17 by Rosemary
My delivery should’ve taken 2 days but took 5 and there was no tracking information available.
23/12/17 by Emma Murphy
I sent a parcel from England to France,it is a fantastic service,took 2 days,and this is the busy season. Well done I will certainly use you again.
23/12/17 by Jean prior
DO NOT USE we paid for 24hr delivery courier for our sons xmas present to arrive on the Friday prior to Xmas day on Monday and they did not put it through as a 24 hr service with parcel force and as a result we were charged extra for a service which we have not yet received and will arrive 6 days later than it should and NO XMAS PRESENT FOR OUR SON. POOR SERVICE. Will never use again! Be warned! I have never left a bad review about any company before but in this instance I believe Parcel monkey actually is taking the monkey out of everyone else with their poor service I will be in contact with you and expect a full refund for your dire service and the fact that you just ruined Xmas for my son who will now not have his present on Xmas Day. Explain that to my 4 year old .......Your poor service has a knock on effect!
23/12/17 by Sam
Everything went smoothly and as expected. I surely will use the service again.
23/12/17 by Aneta
Top marks well done
23/12/17 by Customer
We paid for 24 hour delivery, but it only arrived within 48 hours!!!!!
23/12/17 by Customer
Right on time excellent service thanks!!!
23/12/17 by little mo
Using partners parcel force, the parcel was delivered to rural southern France in three days and perfectly intact.
23/12/17 by Customer
First time using, found it an easy process ( the drop off shop kindly printed info to put on box for me) good service and much cheaper than royal mail. Thank you
23/12/17 by Customer
The only thing that could be improved is the printing of the label on completing the booking.
I spent some time trying to locate the label print option as it didnt offer me that option on the completion of payment
23/12/17 by Trevor
Dont waste your money on these people they offer a service they cant deliver on . sent a parcel Monday morning on dpd 2 day service 6 days later , parcel still has not arrived and I am unable to track parcel so I dont have a clue where it is . I have been emailing them for two days and all they say is were waiting for courier to contact us I last sent an email at 8 am and got a reply at 11.40am . so two little girls wont be opening presents on 25th . thanks parcel monkey
23/12/17 by Andy Wickham
The parcel collection went smooth and on time, same as the delivery. A few items were damaged, but it was partially my fault because those were on the prohibited list and I should have wrapped them better. Overall a quick, affordable and reliable service.
23/12/17 by Customer
Excellent service, I ve used it for years and they never fail to deliver. I m a happy customer.
23/12/17 by Customer
great service and very quick thanks
23/12/17 by Customer
Very bad service , didn’t deliver on time at all. No replay from customer service. I will never use it again.
23/12/17 by Customer
Brilliant service and hassle free
23/12/17 by Patricia Pointer
Parcel got picked up, but over 2 hours later than scheduled. No phone call or update to say this was the case though. I had to call up the company who were picking up package in order to find out what was going on. I should have been notified that pickup time was going to be delayed.
23/12/17 by Customer
Easy use of website. Good range of options. Carriers have always picked up and delivered on time.
23/12/17 by Customer
Great service and fast. Very happy.
23/12/17 by Customer
Buyer also happy with service ✅
23/12/17 by Pippa
Easy to get quotes for delivery. Clear instructions and collection as planned. Tracking worked. No complaints.
23/12/17 by MARTIN
Parcel picked up monday delivered to my daughter in australia saturday morning excellent especially at this time of year
23/12/17 by Sylvia robertson
My step daughters xmas presents where collected Monday 18th December -as of today saturaday 23rd December they’ve still NOT been delivered to her. I’ve have been trying to chase up daily what’s going on and have had no communication from parcelmonkey. Their “instant chat” option is appalling. No one replies to you even though it says support is live. All I got was bog standard responses “we apologise for the delay we’ll look into it” yet no one did. I’ve received a messsge from the courier today saying “good news your package will be delivered Wednesday 27th December” how is that good news to the poor 7 year old girl who thinks her daddy forgot to send her presents?? And why did we pay for a next day delivery service that’s taken over a week to get there??? Royal Mail managed to get the Xmas parcel from her grandparents there in time so I can’t see why a professional courier company couldn’t. Will never use parcekmonkey again and would advise everyone else not to either.
23/12/17 by Laura
By quite some distance the worst customer service I have encountered. Firstly DPD did not collect on the day. ParcelMonkey inform me that they cant fix it, It is best to cancel and re-book for the next day. DPD do arrive to collect this time. They then keep it for 5 days before deciding they arent going to deliver it after all. ParcelMonkey have no idea why and cannot/cannot be bothered to fix it. DPD return it to ParcelMonkey who refuse to answer simple question of when it will be returned to me so that I can arrange someone to be in. It is now 17 days since DPD were supposed to have collected from me originally. If only it had been a Christmas present for the brother I dont like. Will be going to the Post Office if they ever get it back to me.
23/12/17 by Adam Daniels
Excellent service
23/12/17 by Customer
My parcel got to Portugal within 4 working days just before Christmas! Decided to use the service after being repeatedly disapointed with royal mail. It took 2 to 3 weeks for my Christmas presents to arrive... Very happy with the service will defenatly use it again!
23/12/17 by Joana Marques
Excellent service, we took ours to the post office rather than waiting in. Competitively priced and trackable. Arrived on time even in Christmas week. Used to send parcel to Channel Islands too, equally great. Would certainly use again and recommend. Simple easy to use good valueservice.
23/12/17 by P.Hodge
The service was fast and the delivered was fantastic. Thank you guys.
22/12/17 by Customer
My parcel has been misdirected and has still NOT been delivered,absolutely disgusting
22/12/17 by Mr & Mrs A Cheeseworth
Courier did not collect on specified date and no notification received to this effect from Parcel Monkey. Support Centre dim-witted and lack of telephone interaction dissapointing. Have used previously to transport goods from Canada to the UK far easier than I experienced transporting goods within two UK locations this time.
22/12/17 by Customer
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