We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,551 reviews.
Clear instructions. Good rates. Delivered within time-frame quoted.
24/12/17 by Clare Caffrey
Fantastic, parcel got there in record time. Thank You
24/12/17 by Customer
Fantastic service ! Heard so many horror stories about sending parcels abroad but just successfully sent my 18mth old nephew Christmas presents from uk to Spain. Collected on the Monday, recieved on Thursday. Thankyou so much parcel monkey, will definently use again.
24/12/17 by Lorraine
Used a few time now and they never fail to deliver !!!!!
Great service.
24/12/17 by Customer
If i could give zero i would, paid to get parcel on next day, 11 days later it will still be sitting in my house, both parcel monkey and Parcel force seem to be useless; even after phoning on a daily. Not happy at all. :(
24/12/17 by Angus
We used parcel monkey twice this Xmas and the first package that went to New Zealand arrived perfectly. However the package that was sent to wales not so good, the option I chose for delivery claimed to have tried to deliver twice and failed but both times the recipient was home and no one came to the door! Now I no this isn’t directly to parcel Monkey there sites very simple and easy to use but there companies they work with leave little to be desired sometimes.
24/12/17 by Customer
parcel force is f* *king sh *t, booked for Thursday, didnt come so they said Friday and I took the day off, still didnt come until sat when i was off work anyway I lost £200 wages because of them
24/12/17 by F**Kparcelforce
Stayed in but Failed to pick up for two days had to rebook then they picked up. Meant someone had to be in for three days.
24/12/17 by Customer
Fast delivery in these busy times (3 days to a different country). No one was home so they were kind enough to leave the parcel at the nearest petrol station.
24/12/17 by Customer
used this service for the second time, easy to use,no fuss, 100%
24/12/17 by JACQUI
Absolutely spot on. Can’t fault this service. Have used 4 times before. Parcel collected as stated, delivery couldn’t have been faster. To my sisters door in France 2days later. Keep it up. Highly recommended.
24/12/17 by Customer - Greater Manchester
My parcel was delivered crushed and the contents were broken. Poor delivery service
24/12/17 by Customer
Sent a parcel by monkey , and parcel force as a courier , great prices .Ill be using them again .
24/12/17 by Paul
Would recommend Parcel Monkey to one and all,well done and thank you.
24/12/17 by Mrs Viscuso
Very efficient
24/12/17 by Fatima
Against my own experience I booked parcelfarce through them. Needless to say they didnt turn up, didnt contact the seller, unable to attempt delivery was the only explanation on PF own site. On contacting Parcelmonkey through their live chat and asking for compensation for neglect was hung up on. No email from management to tell me they were refunding, redelivering, nothing, literally in limbo. Useless
24/12/17 by darren dumbleton
Good service
24/12/17 by John
Great price for delivery and collection
Collection as promised,delivery by parcel force did not follow instruction to leave beside garage passage customer later collected
But great service
24/12/17 by Roy Andrews
Contacted Parcel Monkey,they gave us a time slot for collection,they collected on time,a day later our parcel had been delivered to the destination.A great service.
24/12/17 by CustomerJohn Henderson
My parcels haven’t arrived it has been two weeks and no response from Parcelforce . Terrible . I only hope they haven’t lost them .
24/12/17 by Lei
Did not arrive next day as we had expected and paid for however were kept informed and no real problem in this instance with a further day on the delivery
24/12/17 by Lynn Stone
Parcel was collected by ukmail 2 hours outside of scheduled time. Parcel was delivered on time however was left with the recycling despite homeowner being in! Fortunately the parcel was spotted (only by chance) a few hours before the recycling was collected. Not directly Parcel Monkeys fault however responsibility must be taken for how their chosen couriers operate. The user experience for PMs website is very good making it easy to use. I will probably use again but select a different courier option
24/12/17 by Chris
Parcel got there on time. Pick up was as described. No issues on that front. Communication is why a three star rating. No confirmation e-mail. No stage to set a password. Couldn’t confirm what was going on. Spent a weekend worrying over the pick up and if I’d been done by a internet scam.
24/12/17 by Mixwell
easiest way to have parcels collected and delivered, i dont miss standing in the post office for a hour at a time!! what a relief, parcel monkey saved that time, try it youll be glad you did.
24/12/17 by Customer
very well donr quicker then predicted and expected.
24/12/17 by Marek W.
No problems, great place to get competitive, alternative comprehensive range of quotes and unparalleled service, connection & follow through delivery
24/12/17 by Customer ddk
Great, arrived in plenty time for christmas, will use parcel monkey again.
24/12/17 by Mandy McLean
Excellent service. Easy to use and informed at all stages from m collection to signed to delivery
24/12/17 by Norman Pollock
Great service. Arrived just before Christmas as planned. Really satisfied and great prices
24/12/17 by Sara Artico
Very good service. I would recommend parcel monkey
24/12/17 by Jackie Charles
Fast reliable and affordable service. Would highly recommend
24/12/17 by Anja A.
Easy to use find cheapest carrier and can track would use again
24/12/17 by John Rawstron
Used these last year and had good service, left it a bit late this year but again a great service. After dropping off parcels at halfords i was a bit disappointed that i had rushed from work to get the stickers on boxes and rush over to drop them off as it said to then was told they wouldnt be picked up til monday morning. Then i was phoned by my daughter to show me they had arrived. Tuesday morning- very pleased with that. Great service with delivery.???????? merry xmas to all the delivery people who work hard to get parcels out in time for xmas.
24/12/17 by Karen
It’s the second time to use this service. Parcel got to the destination in safe and in one piece even I was sending a telly abroad. Highly recommended. Also good price.
24/12/17 by Customer
You charged me for 24hour delivery and it took over 48 hours and got no refund
24/12/17 by Dawn Manning
This company is a Sham... I am one of the lucky ones that managed to get some of my money back. Booked the shipping and paid. *no label was sent with 24hrs *pick up didnt happen Felt like it was no good. Straight away canceled the whole order. Which was almost impossible to do cause there website sends you in circles. Contacted to cancel... in there chat it said 34mins I would get a reply. No 4hrs later and if you miss there response its another 4hr wait to have your questioned answer all via this slack chat. Refund was given but short by $20 im guessing for admin fees of doing nothing. DO NOT USE THIS SERVICE!!!!
24/12/17 by SAM
Quick and easy to use as all the prices are in one place! Perfect service , will definitely use again ????
24/12/17 by Customer
BEWARE...AVOID!!!! I paid for expedited 2-5 day service from Los Angeles to Germany for my sons first Christmas present away from home. The package was picked up 12/14 and it sits at some hub in the U.S., that cant be identified since the 12/20. Numerous attempts to contact customer service online have yielded responses such as these "We shall check with our warehouse team and advise you here at the earliest. ~Victor" This is the same response I have received for the past 3 days. I only wish I had seen these reviews prior to sending my parcel. Any money saved is not worth the aggravation or the disappointment that I feel with my son alone at his university with no presents.
23/12/17 by Chantal Schaefer
Always good, competative and reliable. I use them all the time and would highly recommend
23/12/17 by Lyn Lambert
I have still not received 1 if the 2 boxes that I sent, therefore the service has NOT been good. I hope that they solve it soon
23/12/17 by Tatiana
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