We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Terrible service! I used Parcel Monkey to send 2 letters to different addresses in the UAE. Neither were delivered and the excuse was that the address was wrong - however I send letters to the same addresses every few weeks and have never had a problem in the past. I now have to pay to have them sent back to me. There is no telephone number to contact anyone. I would not recommend Parcel Monkey to anyone!
29/06/17 by Customer
Excellent as always, quick and simple bookings, and good value!
29/06/17 by Raheem Ahmed
Easy to use and very competitive
29/06/17 by Customer
Excellent service
29/06/17 by Carolyn
The delivery is now 2 days late and no one in Parcel Monkey is able to inform me when the date of arrival is. I understand that delay cant be avoided sometimes, but notifications followed by an indication of how long the delay will be goes a long way. I was given a Courier code to track myself and have waited from 8am - 6pm for days without a notification for if it will arrive, or not, thats not acceptable.
29/06/17 by Sum Yi Ho
I was scared because of some bad review but my experience was great, they said 3-5 days and it took 4 working days (6 with saturday and Sunday) from UK to Italy.
We tracked the parcel everyday, they sent us the labels to print out and stick on the box, we used some tape (a lot) and the parcel arrived at the delivery place safe.
We dropped the 3 boxes of 14 kilos each at the post office because I think it is easier and you dont have to wait the driver .
29/06/17 by Customer
very good service
29/06/17 by Customer
Parcel arrived on time
29/06/17 by Customer
collection date not met, turned up a day late with no notification
29/06/17 by Customer
cheaper than using original courier
29/06/17 by Alex S
Easy, good rate, speedy delivery
29/06/17 by Customer
Easy quick and efficient! Definitely recommended ????
29/06/17 by Dan
Excellent service
29/06/17 by Customer
Waited home all day for delivery before 6pm, which never arrived.
29/06/17 by Frenchdelivery
Fantastic service. Collected and delivered on time. Package had fragile goods - all intact! Excellent price as well.
28/06/17 by Customer
I am very pleased with the service I received and will be using you again soon
Highly recommended
28/06/17 by Christopher Brown
Great service would highly reccomend.
28/06/17 by Customer
First time I have used this service will use again great job
28/06/17 by Customer
An easy company to use. Have used several times without any trouble. Would recommend
28/06/17 by Louise stafford
Always easy, quick and clear how to do business with parcel monkey and now I can also drop off at post office for collection by some carriers.
Have used a few times and recommended to many - the prices are amazing and the service with whichever carrier has been used is always top notch.
Love the fact you can see the comparison of all the carriers/services/prices so you can choose the best option for you.
Always delivered in time too!
28/06/17 by Jacqueline
Hi my parcel still has not arrived at destination it was duplicate and went to Stoke then the North East and now on its way back to Stoke it as cost me more money chasing then it is worth it was not even collected I had take to depot no one replied to emails Tony cartwright
28/06/17 by Customer Tony cartwright
Excellent service. Good price clear instructions. Posted on a Thurs and delivered in NZ by their Tues! Good tracking too.
28/06/17 by Customer
Rubbish! Didnt turn up for the parcel when they were supposed to and didnt offer any explanation why -like they couldnt be bothered. This was my first experience with parcel monkey and it will be my last ...monkeys by name and nature
28/06/17 by Customer
Very easy on-line booking & customs declaration. It only takes a few minutes to do. Parcel collected quite early in the day and arrived in good form at its destination 5 days later. A super fast service from England to New Zealand.
28/06/17 by Customer Jenny Milligan
First time user having originally booked a Hermes drop and deliver service I was told on arrival at the shop that my parcel was too big. So I used the Internet to find parcel monkey and after inputting my parcel details it offered me a various option delivery. I picked one from Royal Mail (24 hour pick up and signed delivery) paid my money and waited for them to do there stuff.
They told me an email would arrive within half an hour regarding my collection. True to there word it was in my inbox in under thirty minutes. Collected in under two hours and delivered to its destination by twelve oclock the next day.
Brilliant service, great prices and a company who can be trusted to do what they say they will offer you on the website. If ever Im sending anything again. Parcel monkey will be my first port of call.
28/06/17 by Nigel
It seemed to work quite smoothly. I could have done with a bit more info in the initial stages re the estimated time of pick up and arrival, otherwise the service was fine
28/06/17 by Customer
I always use them. Never let me down
28/06/17 by Very satisfied customer
My parcel was collected on Tuesday 13 June. I had selected a 3-4 day delivery service. The carrier first attempted to deliver the parcel on Tuesday 20 June at 8pm - clearly not 3 or 4 days from collection. Unfortunately it missed the occasion it was meant for and the recipients have been away much of the time since. I believe they are rearranging delivery for sometime next week when they are back home. I am very disappointed with this particular experience, as all previous deliveries have been satisfactory.
28/06/17 by Mrs Jenny Watkins
The package still hasnt arrived and it was picked up a week ago.
28/06/17 by Customer
Great service again
28/06/17 by Phil
Again, great service.
28/06/17 by Roland Langridge
best website
28/06/17 by Customer
Easy to understand site.
Easy to pay.
Collected on time, delivered on time.
28/06/17 by Terry Ditcham
Dire service, online chat slow unhelpful no assistance available when required. Never again.
28/06/17 by Tim
Great service thanks
28/06/17 by Happy customer
Easy site to use with a good variety of options. Well pleased thank you.
28/06/17 by Margaret Thorn
Sent a parcel to my daughter in barcelona and it got there on time.Really quich delivery.They deliver it right the doorsteps.I shall definitely use it again.
28/06/17 by Joy H.L.
Item wasnt picked up 3 times in a row complete joke
28/06/17 by Mark
Parcel monkey has sorted me the best prices for shipping shoes around 1-2.5kg with insurance for the past 5 times Ive shipped to America/Canada. Would highly recommend as Royal Mail costs near enough £80
27/06/17 by Customer
Didnt collect at all. Booked 3 times. Absolute rubbish. Uncontactable customers service. Avoid at all costs.
27/06/17 by Jon Kingswood
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